Bug: Windows Task bar doesn't show that Logos is running

I have seen it disappear mostly after I have been in reading view sometime during a session.

But is this a Logos problem or a Windows problem (that Logos needs to work around)?

Don Awalt

I remember reading this and thinking I have not seen it. Just now I noticed it - this is Windows 10, notice the blue bar under the Word icon to its right, this shows the program is running. I am using Verbum, you can see that of course it is running:

I read Sean's post about the reading view, and today for the first time in a long while I used reading view!

So I closed Verbum (6.7), and reopened it - the blue bar is there! I brought up ESV - blue icon is there. I went into show reading view (not using F11 if that matters, but the menu option), then hit Esc to exit reading view. Blue icon is gone!

Congratulations Sean, you nailed it! Bug! Repeatable!

I have seen it disappear mostly after I have been in reading view sometime during a session.

I never use reading view, but I see this frequently.

Eli Evans (Logos)

I added a bug for this. Thanks!

It's not consistent, and I haven't worked out what causes it to disappear, but it is very annoying.

We can't reproduce this. We're going to need a consistent repro before we can try to investigate and fix it.

I can't consistently reproduce it, but here's a log from an occasion where it happened again.

6622.Logos.zip

For the first time ever I managed to get the icon back, by moving Logos from one screen to another. I'm going to try a screen capture...

OK, I captured on video the icon appearing/disappearing. Still not entirely reproducible, but a step forward, perhaps.

screencast.mp4

We can't reproduce this. We're going to need a consistent repro before we can try to investigate and fix it.

I think I can now give you some steps that will reproduce this:

Open Logos to a blank layout and maximize it.
Open a Bible into the right half of the screen (I used the shortcut bar).
Right-click on the tab that has just opened and choose "Open in a floating window".
Close the floating window.

Now, move Logos to a different screen, maximize it, and repeat steps 2-4. Keep doing this a few times, whilst observing the icon in the task bar. After a few tries you should notice that when you close the floating window, the indicator that shows Logos is running also disappears. Usually it will happen in the first 3 or 4 attempts. I've done this about 15 times this morning, and every time it's failed during the first 7 attempts.

If anyone else with a dual monitor set up on Windows has five minutes spare and wants to see if they can reproduce this, I'd appreciate that.

Graham Criddle

Hi Mark

I've just tried this and it doesn't "break" for me - I think I tried about 10/11 times.

Frustrating because I am seeing this issue more than me but can't work out reliably why it happens.

Graham

It's not consistent, and I haven't worked out what causes it to disappear, but it is very annoying.

We can't reproduce this. We're going to need a consistent repro before we can try to investigate and fix it.

Bumping this thread. It really should be in either the Logos 6 or General forum as it's not [just] a beta issue.

Any progress on fixing this problem? It's really getting tedious to have to alt-tab to find Logos or see if I've started it in the current session or not, especially when I've got a lot of other programs running.

I can click on the Logos icon I've got pinned to the taskbar to switch to it, but you've got this annoying thing set where it has to show the splashscreen for a full 3 seconds before returning me to the program. If you can't figure out how to stop the disappearance from the taskbar, at least get rid of that behavior..

you've got this annoying thing set where it has to show the splashscreen for a full 3 seconds before returning me to the program

There is no intentional delay in the splash screen. As soon as it shows the splash image, it searches for a running instance of Logos.exe and (if it finds it) switches to it immediately. I just ran the splash screen now and it activated my running Logos in well under a second.

I'm not sure if the three second delay is related to the disappearance of the icon from the taskbar. Is it possible that Logos crashed and clicking the taskbar icon is launching a new copy?

I'm not sure if the three second delay is related to the disappearance of the icon from the taskbar. Is it possible that Logos crashed and clicking the taskbar icon is launching a new copy?

Definately not. I'm set to open to a blank workspace, so I would know if it crashed.

What processes should normally be running? Just Logos.exe and LogosCEF.exe?

I'm not sure if the three second delay is related to the disappearance of the icon from the taskbar. Is it possible that Logos crashed and clicking the taskbar icon is launching a new copy?

No, it's not possible. I experience very few crashes with Logos these days.

A few times later in the day it was faster but definitely more than a second. But even that becomes tedious when I'm switching back and forth between windows C&P-ing verses etc.

A few times later in the day it was faster but definitely more than a second. But even that becomes tedious when I'm switching back and forth between windows C&P-ing verses etc.

You make it sound like it's happening for you frequently, maybe even every few minutes; is that the case? Can you capture a screencast or steps to reproduce?

I'm just not even sure what could be causing this problem, and without a consistent repro here it's going to be very hard to track it down. (Generally the Window Styles control whether a window has a taskbar button—see http://stackoverflow.com/questions/2262726/determining-if-a-window-has-a-taskbar-button—but Logos isn't changing the window style at runtime, so I don't know why the taskbar button would just disappear.)

You make it sound like it's happening for you frequently, maybe even every few minutes; is that the case? Can you capture a screencast or steps to reproduce?

It's not that the taskbar icon disappears frequently, it's that it disappears almost permanently (until you restart). If you switch to Logos using the pinned taskbar icon (rather than ALT+TAB, which is fine), then Logos will re-load, showing the splashscreen, which does take a few seconds longer. If you frequently switch between Logos and other apps using the mouse, this can quickly get very annoying.

I will capture this on video next time it happens.

Can I ask two questions of everyone experiencing this problem:

Do you have the Logos icon pinned to the taskbar?
Do you have multiple monitors?

Personally, I never use Reading View, so in my case the problem isn't linked to that feature.

Bradley,

Which app should be pinned to the taskbar?

C:\Users\mark\AppData\Local\Logos\Logos.exe or
C:\Users\mark\AppData\Local\Logos\System\Logos.exe

In my case, it's the former.

Which app should be pinned to the taskbar?

C:\Users\mark\AppData\Local\Logos\Logos.exe or
C:\Users\mark\AppData\Local\Logos\System\Logos.exe

In my case, it's the former.

That is correct.

Has there been any progress towards resolving this problem? It's getting increasingly annoying as it interferes with my workflow.

Do you have consistent steps to repro?

(Sorry to sound like a broken record, but unless we can reliably reproduce the problem—which, so far we've been unable to do—it's hard to diagnose the cause, and also hard to know that any potential fix is actually effective.)

Even if it's not 100% reproducible, capturing a screencast would be helpful because it might give us some clues as to how it's happening.

(The link to Mark's screencast posted earlier appears to be dead, so we currently don't have anything.)

I do not know how to make a video. This sequence of screenshots, however, shows exactly what happens, exactly as I described above. Note that this was after I had been using Logos for some time during the day. The icon with program name at some point came back on the taskbar, but then simply opening a book in a blank layout and switching in and out of the F11 Reading View made it disappear again.

OK, here's another video that shows it occurring on demand. On my setup it's 100% repeatable. Here are repeatable steps to reproduce the error, as shown on the video:

Open Logos maximised to a blank workspace.
Open a resource by dragging from the shortcut bar.
Move Logos to the other screen and maximise it.
Move it back to the first screen and maximise it.
Open the existing resource in a floating window. At this point the floating window will show in the taskbar, but the main desktop will disappear.

But you can actually do it even quicker.

Open Logos maximised to a blank workspace.
Move Logos to the other screen and maximise it. (Don't click anywhere except the title bar.)
Move it back to the first screen. At this point the icon will disappear.

Dual-screen setup. Windows 10 Pro. nVidia graphics.