Logos 6 Crashes on Startup

Logos 6 began crashing on startup yesterday out of the blue. No updates have been made to the system prior to or since encountering this issue. I've also noticed the icons on the desktop and taskbar are now blank whereas they used to have the Verbum logo showing.

Find more posts tagged with

Comments

Rich DeRuiter

You might try upgrading to Logos 6.10 SR-2 (6.10.0.0041) via the installer in the link here:

https://community.logos.com/forums/t/123959.aspx

Scott Evers

https://community.logos.com/discussion/comment/809802#Comment_809802

Why wouldn't that have been auto-applied? Thanks for the suggestion, just curious.

JT (alabama24)

https://community.logos.com/discussion/comment/809806#Comment_809806

Why wouldn't that have been auto-applied? Thanks for the suggestion, just curious.

Logos auto updates AFTER startup, so if your installation is crashing during startup, updates can't be downloaded and installed. You will need to manually do so.

Scott Evers

https://community.logos.com/discussion/comment/809810#Comment_809810

My question is - why wouldn't SR2 have come down to me as soon as it became available? My issue began only 2 days ago.

Deacon Steve

https://community.logos.com/discussion/comment/809945#Comment_809945

Good question. Perhaps a FaithLife expert needs to respond, but I could speculate a couple of reasons.

- Make sure automatic updates are enabled [Tools -> Program Settings -> Internet -> Automatically Download Updates]

- If that setting was already in place, maybe there was some internet service interruption or other factor that caused corruption in the download causing the errors you are experiencing now.

It may be hard to diagnose root cause. If you are still experiencing this issue, is it possible to download the current install package and start anew?

JT (alabama24)

https://community.logos.com/discussion/comment/809945#Comment_809945

My question is - why wouldn't SR2 have come down to me as soon as it became available? My issue began only 2 days ago.

I'm not sure what you are asking, but SR2 has only been available for about 48 hours. Your troubles began sometime around then (you said "yesterday out of the blue"). Presumably your issue began before the fix was available.

By the way (you never said): has your issue been resolved by installing sr2?

Scott Evers

https://community.logos.com/discussion/comment/809967#Comment_809967

Oh, ok. I thought SR2 had been available for a while. I didn't try to apply it yet. I'll let you know how it goes. Thanks for your help!

Scott Evers

https://community.logos.com/discussion/comment/809966#Comment_809966

Good question. Perhaps a FaithLife expert needs to respond, but I could speculate a couple of reasons.

- Make sure automatic updates are enabled [Tools -> Program Settings -> Internet -> Automatically Download Updates]

- If that setting was already in place, maybe there was some internet service interruption or other factor that caused corruption in the download causing the errors you are experiencing now.

It may be hard to diagnose root cause. If you are still experiencing this issue, is it possible to download the current install package and start anew?

Thanks, I'll try to manually apply SR2 and see what happens.

Scott Evers

https://community.logos.com/discussion/comment/809967#Comment_809967

My question is - why wouldn't SR2 have come down to me as soon as it became available? My issue began only 2 days ago.

I'm not sure what you are asking, but SR2 has only been available for about 48 hours. Your troubles began sometime around then (you said "yesterday out of the blue"). Presumably your issue began before the fix was available.

By the way (you never said): has your issue been resolved by installing sr2?

Ok. I applied SR2 and it worked! Thank you!

One thing that changed is that the icon placed on my desktop says "Logos Bible Sowtware" not "Verbum". So I'm a little confused about that. I thought all the terminology going forward would use Verbum. Then, I saw that there's a separate Logos website. So, are there two separate products and if so, what's the difference?

JT (alabama24)

https://community.logos.com/discussion/comment/810178#Comment_810178

Verbum is essentially the "Catholic" version of Logos. It sounds like the Logos engine was installed instead of the Verbum one... There isn't <much> difference between the two, but there are some. A user like MJ would have to provide more details.

Scott Evers

https://community.logos.com/discussion/comment/810242#Comment_810242

Verbum is essentially the "Catholic" version of Logos. It sounds like the Logos engine was installed instead of the Verbum one... There isn't <much> difference between the two, but there are some. A user like MJ would have to provide more details.

Thanks for your help on this! Maybe I'll post a question regarding getting the Verbum engine since that's what I purchased.

MJ. Smith

https://community.logos.com/discussion/comment/810178#Comment_810178

If you type "set Verbum to Yes" in the Command box you can get Logos to perform as if it were Verbum.

For the most part, setting Verbum to yes just changes default options to create an out of the box experience that's optimal for Catholic users rather than the Evangelical Protestants that the default Logos set up is mostly tuned for. For example, setting Verbum to yes:

Changes default prioritization of resources to Verbum defaults (i.e. makes Catholic Bibles, commentaries, lectionary top priority, if you haven't set your own priorities)

Adds automatically generated Catechism, Church Documents, Church Fathers collections to search options, etc.

Changes default guide templates to Verbum defaults (e.g. adds Liturgy section to Passage Guide removes Protestant-oriented online content)

Changes the "Common Divisions" in Bible search to reflect the Catholic canon

You can set up Logos to do most of these things yourself (or at least emulate them) with Verbum set to no.

Scott Evers

https://community.logos.com/discussion/comment/810246#Comment_810246

Thanks, MJ!

Scott Evers

https://community.logos.com/discussion/comment/810246#Comment_810246

If you type "set Verbum to Yes" in the Command box you can get Logos to perform as if it were Verbum.

For the most part, setting Verbum to yes just changes default options to create an out of the box experience that's optimal for Catholic users rather than the Evangelical Protestants that the default Logos set up is mostly tuned for. For example, setting Verbum to yes:

Changes default prioritization of resources to Verbum defaults (i.e. makes Catholic Bibles, commentaries, lectionary top priority, if you haven't set your own priorities)

Adds automatically generated Catechism, Church Documents, Church Fathers collections to search options, etc.

Changes default guide templates to Verbum defaults (e.g. adds Liturgy section to Passage Guide removes Protestant-oriented online content)

Changes the "Common Divisions" in Bible search to reflect the Catholic canon

You can set up Logos to do most of these things yourself (or at least emulate them) with Verbum set to no.

In terms of applying the SR2 update, is there a separate one for Verbum? If so, is there a way I can apply it (given that I have already pulled down the one for Logos)???

JT (alabama24)

https://community.logos.com/discussion/comment/810278#Comment_810278

I <think> this is the page you need: https://verbum.com/support/articles/mac-install