where are Community Tage goes?

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Sascha John | Forum Activity | Posted: Sat, Jul 23 2016 10:01 PM

Dit I missed something? I don't have Community Tags or Ratings even there are on

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MJ. Smith | Forum Activity | Replied: Sat, Jul 23 2016 10:48 PM

Orthodox Bishop Hilarion Alfeyev: "To be a theologian means to have experience of a personal encounter with God through prayer and worship."

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Sascha John | Forum Activity | Replied: Sun, Jul 24 2016 12:31 AM

So what ist wrong with my Libary then? Any Ideas?

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Graham Criddle | Forum Activity | Replied: Sun, Jul 24 2016 12:40 AM

Sascha John:
So what ist wrong with my Libary then?

Nothing is wrongSmile

You have clicked on the column heading which groups resources by community tags - and the grouping are shown on the far left of your Library

Scroll left and you should see them

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Sascha John | Forum Activity | Replied: Sun, Jul 24 2016 12:43 AM

ahm...no :-)

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Sascha John | Forum Activity | Replied: Sun, Jul 24 2016 12:44 AM

Are they in the Gold Pack?

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Graham Criddle | Forum Activity | Replied: Sun, Jul 24 2016 1:26 AM

Sascha John:
ahm...no :-)

Interesting - apologies, this shows that they are all blank in your Library

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Graham Criddle | Forum Activity | Replied: Sun, Jul 24 2016 1:28 AM

Sascha John:

Are they in the Gold Pack?

They are supported in the Starter pack and upwards

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Graham Criddle | Forum Activity | Replied: Sun, Jul 24 2016 1:30 AM

Please close Logos, ensure logging is enabled, open Logos, open the Library, close Logos and post logs.

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Graham Criddle | Forum Activity | Replied: Sun, Jul 24 2016 1:34 AM

Graham Criddle:

Sascha John:
ahm...no :-)

Interesting - apologies, this shows that they are all blank in your Library

To test this I just turned off Community Tags in settings and turned them back on again - and now I am seeing the same as you (Community tags all blank).

Have you turned the tags off / on recently?

I can't look into this further at the moment - hopefully someone else will be able to advise

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Sascha John | Forum Activity | Replied: Sun, Jul 24 2016 1:51 AM

Yes I turned them of and on again...

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Sascha John | Forum Activity | Replied: Sun, Jul 24 2016 2:03 AM

8738.Logos.log

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Graham Criddle | Forum Activity | Replied: Sun, Jul 24 2016 5:08 AM

Your log file has:

2016-07-24 11:01:33.7323 16 Info ResourceMetadataUpdateServiceClient Checking for resource metadata updates in 06:00:00.
2016-07-24 11:01:33.7343 5 Info ResourceMetadataUpdateServiceClient Requesting all community metadata with milestone greater than '1'.
2016-07-24 11:01:37.8066 5 Info ResourceMetadataUpdateServiceClient 0 community metadata records retrieved from service.

And I have something similar

The community tags would need to be downloaded from Logos servers and it looks as though this isn't happening correctly - or I could be misreading what is going on.

May need to wait for Faithlife to comment on this one.

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Sascha John | Forum Activity | Replied: Sun, Jul 24 2016 5:37 AM

OK we wait, thanks

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Graham Criddle | Forum Activity | Replied: Wed, Jul 27 2016 6:10 AM

Bump - any thoughts from Faithlife on this?

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Matt Hamrick | Forum Activity | Replied: Wed, Jul 27 2016 8:57 AM

Sascha John:

ahm...no :-)

Seems to me you should click the arrow and they will show up.

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Graham Criddle | Forum Activity | Replied: Wed, Jul 27 2016 8:59 AM

Matt Hamrick:
Seems to me you should click the arrow and they will show up

The problem is they are all blank

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Matt Hamrick | Forum Activity | Replied: Wed, Jul 27 2016 9:01 AM

Yes, I just did it in my library and can see the difference now.

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Sascha John | Forum Activity | Replied: Wed, Jul 27 2016 10:10 AM

What you see if you Click the arrow are the Books without the Community Tags

Sascha

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Adam Poit | Forum Activity | Replied: Wed, Jul 27 2016 12:16 PM

We've identified a server side issue that was causing this behavior. 

I'll be shipping a fix later today.

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