Bug: Media browser cannot export all the slides in a bible backgrounds slide set.

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This post has 48 Replies | 5 Followers

Posts 272
Claude Brown Jr | Forum Activity | Replied: Fri, Dec 16 2016 8:41 PM

Where is the fix for this problem!!!!!!!!!!!

Posts 272
Claude Brown Jr | Forum Activity | Replied: Wed, Jan 11 2017 11:16 AM

Philana R. Crouch:

TCBlack:

Philana, 

I'm running Powerpoint 2010, but that is not the issue.

The same limit to the first two slides exists when I save as graphics.  

Try sending all of those Hebrews slides to powerpoint.  I'll be shocked if you get more than two.

I've created a case for the team to look at for this specific issue.

Any word on a cause , workaround, solution?

Posts 89
LogosEmployee
Lawrence Rafferty | Forum Activity | Replied: Wed, Jan 11 2017 1:43 PM

Sorry for not getting back to you sooner. 7.4 (which is currently in Beta and will release to Stable in a few weeks) has some improvements for this issue. The improvements were already underway when I looked into this issue, so I passed on my findings and the feedback from this thread to make sure it was being addressed.

In the code you're running, the image is downloaded twice: the first time for the preview succeeds, but the second time, which it uses for exporting, fails silently.

In the new code the image will only be downloaded once. If it succeeds for the preview, you will also be able to export it.

However, if there are problems with your internet connection (which is why you're seeing this problem at all), you may still find that some images are missing. The difference is that in 7.4 they won't look like they are there. Since we will only download the images once instead of twice it may alleviate the downloading problem to the point where you don't run into this problem, or at least less frequently.

The workaround is to use a more reliable internet connection, and if it fails, try again until it succeeds. Sorry for the inconvenience.

EDIT: I should clarify what I mean by try again. I don't mean the export—if that fails it will continue to fail. You have to force it to try to download the images again. Closing and reopening the panel will work. I don't know offhand if there is a less disruptive option.

Posts 272
Claude Brown Jr | Forum Activity | Replied: Wed, Jan 18 2017 12:33 PM

Lawrence Rafferty:
The workaround is to use a more reliable internet connection, and if it fails, try again until it succeeds. Sorry for the inconvenience

Really, you suggest that the problem is with the internet connection? You purport that the issue is with the internet connection? So those of us who have fiber and T1 lines should upgrade to what in order to resolve our internet connections?

Posts 89
LogosEmployee
Lawrence Rafferty | Forum Activity | Replied: Wed, Jan 18 2017 3:16 PM

Claude Brown Jr:

Lawrence Rafferty:
The workaround is to use a more reliable internet connection, and if it fails, try again until it succeeds. Sorry for the inconvenience

Really, you suggest that the problem is with the internet connection? You purport that the issue is with the internet connection? So those of us who have fiber and T1 lines should upgrade to what in order to resolve our internet connections?

The problem is with the software. I didn't mean to shift any blame to your ISP. My explanation was referring to the technical implementation. The image was downloaded over the internet twice. It succeeded one time (the one you see), but failed the other (the one used for exporting.) I don't know the reason the download failed. It could be different every time. I could rephrase my suggestion to say use the most reliable internet connection available to you, and if it fails, try again until it succeeds.

Posts 31290
Forum MVP
MJ. Smith | Forum Activity | Replied: Thu, Jan 19 2017 5:55 PM

Claude Brown Jr:
You purport that the issue is with the internet connection? So those of us who have fiber and T1 lines should upgrade to what in order to resolve our internet connections?

What you have is only part of the transmission. Traces can eventually track down where the problem occurs ... in the worst case I've dealt with (direct deposit for a multi-million dollar payroll), frequent failure was finally tracked to the satellite - forcing the satellite out made the transmission work. Why we never knew.

Orthodox Bishop Hilarion Alfeyev: "To be a theologian means to have experience of a personal encounter with God through prayer and worship."

Posts 8660
TCBlack | Forum Activity | Replied: Fri, Jan 20 2017 9:25 AM

I can't speak for Claude, but I know the internet at my place is suspect.  I'm using a wireless provider.  The Power company ran high power transmission lines that cross between me and the coop tower I'm connected to.  The resultant EM field acts like a net that devastated my signal.

And I have another year of contract left. Super Angry

The result is that my 10Mb connection sometimes peaks at 30kb.

Imagine using Logos over a 2400 baud modem.

.  

Hmm Sarcasm is my love language. Obviously I love you. 

Posts 272
Claude Brown Jr | Forum Activity | Replied: Fri, Jan 20 2017 12:23 PM

Okay okay I get it, all of our consumer technology is flawed. Seems that the Microsoft model of sell it flawed and "upgrade (read fix the code errors)" later is the norm. From internet service to phone service to TV service to software we accept less than promised (advertised / promoted) value. When asked to resolve the problems with the products there is always some denial that a problem exists wherein the provider has responsibility. There are the usual "we will look into it", and afterwards comes the nuanced responses, your computer, your internet, your skill level, etc. While I have been numbed by the frequency of these buy now improve later policies, I noticed that when no support is forthcoming the vocabulary changes to a technical level as if it's too complicated for me to understand that what I am asking for is unreasonable.

I do not think I am being unreasonable when my expectations are driven by the products own performance advertising. I am not angry at Faithlife for this behavior, just disappointed and in unguarded moments frustrated. When I was in high school we built a model of Skylab on the football field. It was my expectation that the real Skylab would function as promised and it did. So now when I am confronted with failures surrounding everything from alarm systems to internet browsers, the responses ring shallow. The constant updating informs me that product imperfections were not only known but planned from inception. I just can't help thinking that there is a difference between a product ready and a product in constant need of repair (update). The language the vocabulary of improvements / enhancements before existing productivity gives me shivers.

You may think me unbalanced but I am a huge Faithlife fan and will continue to purchase and to recommend this awesome software. I simply desire to have it function as advertised most of the time.

Posts 31290
Forum MVP
MJ. Smith | Forum Activity | Replied: Fri, Jan 20 2017 2:17 PM

Claude Brown Jr:
When I was in high school we built a model of Skylab on the football field. It was my expectation that the real Skylab would function as promised and it did. So now when I am confronted with failures surrounding everything from alarm systems to internet browsers, the responses ring shallow.

There are systems out there where the cost of perfection is paid - ATM machines, MRI machines . . . - the problem is that the cost of developing that "perfection" which still sometimes fails is so high that it would take consumer software out of the market. So the standard is set somewhere in the high 90's where the cost of each additional .1% of improvement starts a very rapid rise in cost. One major XML workspace provider had a service rep that I was on a first name relationship ... he was in China and I would call late at night to get him. Why? because he understood the problem when I explained it. Others would give me the "not a problem" until they finally understood OR I demanded to talk to a supervisor.  My biggest frustration with customer service was at Faithlife - before I understood how to report bugs. I had found a problem with PB's where the compiler crashed on correct syntax under certain conditions. FL customer service on L3 insisted that since a user document was involved it was not their problem and they would not look into it. Hey, even Microsoft took a report when I figured out how to crash Word consistently.

Orthodox Bishop Hilarion Alfeyev: "To be a theologian means to have experience of a personal encounter with God through prayer and worship."

Posts 272
Claude Brown Jr | Forum Activity | Replied: Fri, Jan 20 2017 4:33 PM

MJ. Smith:

Claude Brown Jr:
When I was in high school we built a model of Skylab on the football field. It was my expectation that the real Skylab would function as promised and it did. So now when I am confronted with failures surrounding everything from alarm systems to internet browsers, the responses ring shallow.

There are systems out there where the cost of perfection is paid - ATM machines, MRI machines . . . - the problem is that the cost of developing that "perfection" which still sometimes fails is so high that it would take consumer software out of the market. So the standard is set somewhere in the high 90's where the cost of each additional .1% of improvement starts a very rapid rise in cost. One major XML workspace provider had a service rep that I was on a first name relationship ... he was in China and I would call late at night to get him. Why? because he understood the problem when I explained it. Others would give me the "not a problem" until they finally understood OR I demanded to talk to a supervisor.  My biggest frustration with customer service was at Faithlife - before I understood how to report bugs. I had found a problem with PB's where the compiler crashed on correct syntax under certain conditions. FL customer service on L3 insisted that since a user document was involved it was not their problem and they would not look into it. Hey, even Microsoft took a report when I figured out how to crash Word consistently.

Thanks MJ at least I don't feel like I am crazy or alone.

Posts 272
Claude Brown Jr | Forum Activity | Replied: Mon, Jan 30 2017 11:34 AM

still not working

Posts 35
Peter Junor | Forum Activity | Replied: Sat, Feb 4 2017 1:33 AM

yep, me to - exactly this issue whe I have been working on Ephesians

My system also used to accept my preference of a 4:3 slide, and would default to that in Logos 6.  Now it will not accept this and I cant find any tool to help me set a user default

I opened up a forum item on this recently - but got little response

Posts 8660
TCBlack | Forum Activity | Replied: Wed, Feb 8 2017 6:24 AM

Claude Brown Jr:

still not working

I also am continuing to experience this problem, even with the beta downloading only once instead of twice.  Many times the connection is apparently simply dropped, other times the wrong slide is mapped.  I can click on slide #2 and select send to powerpoint and slide #1 is sent.

Hmm Sarcasm is my love language. Obviously I love you. 

Posts 272
Claude Brown Jr | Forum Activity | Replied: Wed, Feb 8 2017 9:54 AM

TCBlack:

Claude Brown Jr:

still not working

I also am continuing to experience this problem, even with the beta downloading only once instead of twice.  Many times the connection is apparently simply dropped, other times the wrong slide is mapped.  I can click on slide #2 and select send to powerpoint and slide #1 is sent.

The response so far has been not promoting of hope for a solution soon.

Posts 3346
LogosEmployee
Philana R. Crouch | Forum Activity | Replied: Wed, Feb 8 2017 10:02 AM

Claude Brown Jr:

TCBlack:

Claude Brown Jr:

still not working

I also am continuing to experience this problem, even with the beta downloading only once instead of twice.  Many times the connection is apparently simply dropped, other times the wrong slide is mapped.  I can click on slide #2 and select send to powerpoint and slide #1 is sent.

The response so far has been not promoting of hope for a solution soon.

Hi Claude,

We still have a case open for this and are tracking it.

Posts 272
Claude Brown Jr | Forum Activity | Replied: Wed, Feb 8 2017 9:30 PM

I thought I had poorly tried to explain this issue way back in 2014 with Visual Copy. Just decided to look for that posting link and this is what I found. http://community.logos.com/forums/t/93579.aspx?PageIndex=1 So I don't know what tracking it means but I do know that 2 years is quite a wait.

Posts 1657
SteveF | Forum Activity | Replied: Thu, Feb 9 2017 5:43 AM

For Claude & TCBlack

You are not alone.

I stopped trying to use this feature months ago due to having the same issues and frustration.

Regards, SteveF

Posts 35
Peter Junor | Forum Activity | Replied: Sat, Feb 11 2017 1:04 AM

this is bad news indeed

I referred it to logosbugs, by email on 4 February, an got acknowledgement of receipt of my email - but have heard Zip since

also 7.4 seems to have compounded the problem - I can't see a lot of the slides at all on the screen as I scroll down, no matter how long I wait

Posts 272
Claude Brown Jr | Forum Activity | Replied: Tue, Feb 14 2017 11:49 AM

Peter Junor:

this is bad news indeed

I referred it to logosbugs, by email on 4 February, an got acknowledgement of receipt of my email - but have heard Zip since

also 7.4 seems to have compounded the problem - I can't see a lot of the slides at all on the screen as I scroll down, no matter how long I wait

Yes it looks like it addressed some sort of double download issue at faith but now instead all panels not getting exported, all panels don't show at all.

Posts 8660
TCBlack | Forum Activity | Replied: Thu, Feb 16 2017 8:28 AM

I'm nodding in agreement here.  There is no reason that these graphics can't download.  I can download from all over the internet (slowly on my junk net) but the media browser is terribly spotty in what it succeeds in grabbing.

Hmm Sarcasm is my love language. Obviously I love you. 

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