Calling Kaplan Customers!

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This post has 41 Replies | 4 Followers

Posts 2059
Beloved | Forum Activity | Replied: Mon, May 29 2017 1:48 PM

David Paul:
Are there really no recommendations? NO ONE has a rep they are happy with? Wow..

Like TC I will not give you a name, but a little advice. Hope you find it useful. If you take the time to identify a rep with the minimum skill set you require and then train that one in your preferences and repay them with loyalty and respect you may not be able to replicate the relationship you had with Dave, but you will have developed a workable replacement for your needs going forward. 
The alternative is perpetual dissatisfaction.

Meanwhile, Jesus kept on growing wiser and more mature, and in favor with God and his fellow man.

International Standard Version. (2011). (Lk 2:52). Yorba Linda, CA: ISV Foundation.

Posts 649
Armin | Forum Activity | Replied: Mon, May 29 2017 9:14 PM

I have used Maggie Segar and found her to be very responsive. Unfortunately, she was not able to provide further discounts on some of the resources I was interested in. I usually just purchase online.

Posts 5730
DAL | Forum Activity | Replied: Tue, May 30 2017 4:44 AM

Could it be that Dave and others probably got let go because they were costing the company money by giving out too many discounts just to keep a good customer base for their commission? Maybe lots of unauthorized discounts were given to their special circle of customers that eventually it caught up to them. Think about it, if he was so good and had been so many years with the company, why let a guy go if he's selling and making the company money? It doesn't make sense. But anyway, I guess we'll never really know. Maybe he had an attitude problem the last few years there, I know I got an attitude from him a couple of times, but even then, I just wrote it off as an "off day" for him. After all, even people that work for a Christian business have off days too. Oh well!

DAL

Posts 258
Greg Corbin | Forum Activity | Replied: Wed, May 31 2017 6:41 AM

Dave was my go to salesperson, and I have had nothing but poor experiences with sales reps since then.  I have given up and will make any further purchases simply online - if I decide to make any further purchases at all.

Posts 469
Travis Walter | Forum Activity | Replied: Wed, May 31 2017 8:44 AM

I use John Groce.   Most things I buy online, but if I want to do complex bundles or mess with payment plans, hes my go-to guy.

Posts 562
Dale E Heath | Forum Activity | Replied: Wed, May 31 2017 11:08 AM

I use Jeromy Blomquist. I try to do all my purchasing though him, especially when I need dynamic pricing or adding to my purchase plan. He will go the extra mile and ask management for additional discounts (Lexham, etc.). When my purchase plan got messed up, he got it fixed. All open and above board. Not pushy at all.

Dale Heath

Posts 4820
doc | Forum Activity | Replied: Thu, Oct 11 2018 3:00 AM

David Paul:

Are there really no recommendations? NO ONE has a rep they are happy with? Wow...

if you or anyone is looking for a Sales Rep to give big discounts I believe those days are over which is why you are not getting much response - people are living in the past and hence why they are not finding satisfaction.

Posts 646
Alex Scott | Forum Activity | Replied: Thu, Oct 11 2018 5:52 AM

You're responding to a year and a half old thread.  Talk about living in the past!!!

Longtime Logos user (more than $30,000 in purchases) - now a second class user because I won't pay them more every month or year.

Posts 4820
doc | Forum Activity | Replied: Thu, Oct 11 2018 11:44 AM

It came up in the  thread list, I did not go looking for an old post to respond. Apologies if I missed the date and you feel offended. it can be difficult to view on a phone screen for some of us. You should feel blessed that your eyesight is much better than mine.

Alex Scott:

You're responding to a year and a half old thread.  Talk about living in the past!!!

Posts 258
Greg Corbin | Forum Activity | Replied: Thu, Oct 11 2018 12:43 PM

I actually prefer not having to call a Sales rep to make sure I get the best price. In todays world, put the best price out there for all.  Many times in the past, I wanted to just buy something from the Logos website, but then I called Dave Kaplan "just to make sure" he couldn't do better.  Many times he did - although most often not a huge savings.  I always felt that it added another unnecessary step for me.

Posts 937
Everett Headley | Forum Activity | Replied: Thu, Oct 11 2018 3:54 PM

Still miss Dave.  With one exception from Dan, I haven't had customer service anywhere close to what he offered.

Posts 5730
DAL | Forum Activity | Replied: Fri, Oct 12 2018 6:32 AM

I dealt with Dave twice and it was a bad experience for me.  My go-to sales rep was Jim-Ray H., then Maggie, then Zach and a couple of others and just when I think I’ve found the right one all of the sudden they’re gone. So I don’t know what’s going on there.  Luckily, the recent sales and coupons have made it easier for me to just order straight from the website.

It all works itself out in the end 👍😁👌

DAL

Posts 91
Matt Hamrick | Forum Activity | Replied: Fri, Oct 12 2018 8:00 AM

After Dave left I went with Maggie Segar and she is now the Spanish product rep and I am not Spanish so Faithlife told me to find another rep and I found Dan Hughes. He is not Dave Kaplan, but Dan handles my business the way I want and sometimes he uses a trick or two to help me. While he is not Dave, he is Dan.  There was a sales rep that called me when I upgraded to Logos 6 collector's and Dave was my rep at the time but this rep was working with Dave. I forgot his name, but he might be helpful because he worked with Dave when Dave was here. I am pleased with Dan and you might be too.

Posts 2059
Beloved | Forum Activity | Replied: Fri, Oct 12 2018 12:57 PM

DAL:
My go-to sales rep was Jim-Ray H.

I too had much love for Jim-Ray. He always went the extra mile. After Jim-Ray was John Ramsey, he was excellent. I'm going to transgress a law for me which is never tell, but, my guy now is John Groce. He suits me well.

Meanwhile, Jesus kept on growing wiser and more mature, and in favor with God and his fellow man.

International Standard Version. (2011). (Lk 2:52). Yorba Linda, CA: ISV Foundation.

Posts 407
Ken Shawver | Forum Activity | Replied: Fri, Oct 12 2018 2:25 PM

I can't remember the first rep I dealt with exclusively back in 2004-2006, he was great. When he left I came across David Kaplan and as everyone here has re-iterated he was fantastic. I ended up buying most of my products directly from him because of the personal touch. Since then I have mainly bought on-line. although Tom Crandall was very helpful on a couple of issues...enough I would call him directly. Angela Lott has helped as well.

In Christ,

Ken

Dell Studio 1555; 15.6 True Life LCD; Intel Core 2 Duo T6600 2.20 GHz, 2M Cache, 800 MHz FSB ; 500GB 5400 HDD; 8GB RAM, Win 10, Chrome 70

http://wiki.logos.com/

Posts 3935
abondservant | Forum Activity | Replied: Fri, Oct 12 2018 6:32 PM

This thread makes me sad. I only briefly used Dave after Rusty Davidson, and then Dave was no longer with Logos. Then a third person, and wham gone. Then maggie, but she only does spanish sales now... I speak a little spanish but not fluent enough to study in. Then I really didn't buy anything for a long time.

Until Dan Hughes, I haven't had a "usual" sales person, and to be fair I've purchased only once through Dan. BUT he hooked me up, and helped me find the thing I was looking for. I was impressed with his quick response, and happy with the promotions he put in front of me. I ended up upgrading a package higher than I would have and for ~20$ more. I was happy with that. He was friendly, and all in all I'll be using him again. I don't have the relationship with him that I built over the years with Rusty. But that will come with time, in the mean time he's worked hard for me, and I appreciate that. I'll be sending my business his way going forward.

His contact info is:
Dan.Hughes@faithlife.com I don't give out peoples phone numbers without permission. But I don't mind giving out emails. If you do use him, tell him I sent you! I don't think I'll get anything, but I want him to know that his effort was appreciated and made an impact.

L2 lvl4, L3 Scholars, L4 Scholars, L5 Platinum,  L6 Collectors. L7 Baptist Portfolio. L8 Baptist Platinum.

Posts 4585
David Paul | Forum Activity | Replied: Mon, Oct 15 2018 7:20 AM

Greg Corbin:

I actually prefer not having to call a Sales rep to make sure I get the best price. In todays world, put the best price out there for all.  Many times in the past, I wanted to just buy something from the Logos website, but then I called Dave Kaplan "just to make sure" he couldn't do better.  Many times he did - although most often not a huge savings.  I always felt that it added another unnecessary step for me.

That's one way of looking at it. For me, because of the relationship I had with Dave, I deliberately put my purchases on hold until I could deal with Dave directly. When he was out sick for a few days, he emailed me from home and apologized for not being able to get to my order. No hurry, I told him. Just call me when you get back to work. I often did extra work and sent him screen shots of items I wanted from my want lists, etc., to limit the amount of time he had to work on my orders. Because of all that he did for me, I did what I could to make his job easier and I didn't want to spend any $ with Logos unless he could get credit for it. Of all of life's disappointments in the last ten years, Dave's disappearance from Logos is right at the top.

Posts 1788
Mark | Forum Activity | Replied: Tue, Oct 23 2018 11:48 AM

Greg Corbin:

I actually prefer not having to call a Sales rep to make sure I get the best price. In todays world, put the best price out there for all.  Many times in the past, I wanted to just buy something from the Logos website, but then I called Dave Kaplan "just to make sure" he couldn't do better.  Many times he did - although most often not a huge savings.  I always felt that it added another unnecessary step for me.

Agree

Posts 3935
abondservant | Forum Activity | Replied: Fri, Oct 26 2018 2:33 PM

One of the things I liked about Rusty, was no matter when I messaged him, 2am, 2pm, 6am, (late night homework, or sermon prep sometimes meant unlocked in the morning... but with the time differences sometimes late where I am was not late where he was) almost always within an hour he'd unlocked the product on my account. No calling, no waiting, I'd email him, and by the time I thought about it again it was already downloading, or indexing on my computer.

Plus over 5 years or so you become friends with the person. He'd ask about school, and I'd ask about his family. He'd keep my tiny church in his prayers, and I'd pray over his needs as well.

Rusty wasn't really let go. But, I think he read the writing on the wall, because a week or two after he accepted the new position in Atlanta, was when everyone else was let go.

Dan - the few times I've emailed him was just as responsive. PLUS he had good advice regarding the products I was looking at. I was going to go one direction, but he mentioned the next base package up was only a few dollars more (5-10 more for baptist portfolio) Which included a couple things from my list that I was excited about.

For me its simple. Respond quickly, help me save money, and all my business is yours! Bonus when over the next 5-50 years we get to be good friends.

L2 lvl4, L3 Scholars, L4 Scholars, L5 Platinum,  L6 Collectors. L7 Baptist Portfolio. L8 Baptist Platinum.

Posts 3935
abondservant | Forum Activity | Replied: Sat, Nov 10 2018 7:50 PM

Updating my post to say I no longer recommend Dan. At all.

Also I'm looking for a new sales person :(

L2 lvl4, L3 Scholars, L4 Scholars, L5 Platinum,  L6 Collectors. L7 Baptist Portfolio. L8 Baptist Platinum.

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