Logos Now and Faithlife Connect: The Why

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LogosEmployee
Bob Pritchett | Forum Activity | Posted: Thu, Feb 22 2018 5:11 PM

Background Facts

(This is context, not the explanation for Faithlife Connect; the explanation follows.)

The software world is moving to subscription products accessed from any device anywhere via the cloud.

If we were to start new today, we would probably be a subscription-only product.

New users are asking for, and expect, a subscription offering.

Existing users are accustomed, and often prefer, to pay once and 'own' the software. They expect that upgrades will need to be purchased every other year or so.

Logos Bible Software has historically been priced in such a way that our bills are paid by book purchases; we've never charged enough for 'software' or 'features' to actually cover our costs.

We wouldn't do it that way if we were starting from scratch today, but that's where we are based on history and user expectations.

Many (but thankfully not all) of our "best customers" have built 'large enough for now' libraries, and are purchasing fewer ebooks, yet continue to want new features, and (as everyone adapts to the continual upgrade model of apps, subscription software, etc.,) they _expect_ new features more often, and at lower and lower (or no!) cost.

As previously noted, we've never charged enough for our software to cover our costs; ebook purchases have to cover book production costs, royalties, AND our non-trivial software development and other costs.

At the same time, pricing on other ebook (and content) platforms with different cost structures and pricing models are creating pressure to reduce the price of ebooks, lowering the revenue that we (unlike the competitors) use to subsidize our development costs.

What Logos Now Attempted

Logos Cloud was our plan for a subscription-only product, for new customers who wanted it. It was an alternative to transactional purchase, which we still offered. (We underestimated how many people would be confused that it wasn't a primarily inside-the-web-browser experience, which only now works well.)

Logos Now was a hybrid offering, essentially a kind of 'dynamic price' for people who had made a transactional investment, allowing them to get Logos Cloud without paying full price, since they already had lots of books and a significant investment.

How Logos Now Failed

Access to new features early, as they were released, was just a little part of what we imagined Logos Now would be, which we hoped would make it more attractive to transaction users, helping them transition to a subscription world.

It worked too well, and the tail began to wag the dog. Logos Cloud didn't mature quickly enough (because it needed a stronger web app, which wasn't yet there) and Logos Now's 'new features every six weeks started to feel like its primary benefit.

New customers, who should have only needed to choose between "Buy" or "Subscribe" were regularly being sent into a very confusing, and frustrating, pitch to both buy AND subscribe. Pure subscription wasn't attractive enough (without larger libraries and a pure-web solution), but just buying and owning felt 'left out' because Logos Now offered 'new stuff without the wait.'

Worse, as the tail wagged the dog, Logos Now subscribers (who turned out to vastly outnumber Logos Cloud subscribers) began seeing the product's entire value as the regular release of new features. (Which was not the original intention.)

And trying to make a new feature every six weeks leads to smaller, less significant features just to 'check the box'. It hurts our ability to dedicate team energy to bigger features and changes that might take months to develop, but which deliver more value. 

Planning for the Future

The old and new models are less compatible than we'd hoped, and the user needs are different. We tried to make a hybrid model, and it just frustrated and confused people. Moreover, hybrid models mess up business models, contracts, etc.

We need a true 'no purchase necessary, pure subscription' product. That's Faithlife Connect, and it's a great value that offers Logos Bible Software via the web (and mobile, and even download if you want), as well as Faithlife TV, Courses, and more.

We also need to support the pure transactional model for people who want to 'buy it, own it, and not have to pay again.' That's what we've always offered, and what we plan to continue to offer.

We need to remove the 'purchase, own, and yet you still need to subscribe to get the coolest/latest/best' model which confused everyone and particularly frustrated new customers. In addition to creating unrealistic expectations for exciting new features every six weeks. (Because, tying back to the facts above, pricing it just for new features doesn't cover the cost to create them, and the kind of features we can ship every six weeks may have diminishing utility over time.)

No Harm Was Done

Behind all the smoke, there's a simple fact being obscured: Nobody lost anything with this week's announcement. We didn't kill Logos Now yet, we are delivering everything we promised, we are honoring everyone's subscription and delivering what was promised in it AND MORE.

We're just letting you know that around nine months from now we will no longer be offering Logos Now in the existing price and configuration. That's a lot of advance notice, and more than many companies give when they change product offerings.

Wait, isn't this harm?

"But I got new features for $X/month, and now it'll cost more!"

Kinda, but not really. Because we weren't going to be able to keep up the pace of high quality, high value new features on such a regular schedule. We want to do the best thing for the product -- whether that's a tiny feature, a massive big new feature, or a lot of invisible work on speed and stability -- without having to check a 'cool new feature' box every six weeks. So that part of Logos Now was fading out anyway.

"But I passed up purchasing the feature set, and now I'll lose it if I don't double my monthly subscription cost!"

We have tried to address every case of this through credits to help you purchase the feature set, and thus lock in the new features even if you cease subscribing. It was our intention that every Logos Now user who'd chosen to 'upgrade via Logos Now instead of purchase' have the option to re-make that decision, choosing purchase-for-ownership, with the help of a credit.

"You're punishing your best customers!"

No. We've done detailed analysis of what people invested in transactional purchase, as well as what they spent over the life-time of their Logos Now spend, and have emailed credit (or even free Faithlife Connect subscriptions) to ensure we're taking care of people.

"You didn't take care of me!"

If you didn't get an email, or think we somehow let you down, contact us. We'll make it right.

"Is this all about raising prices?"

Yes and no. Mostly no.

We have extensive data (25 years!) on what people spend on average to start with Logos Bible Software, and what they spend each year to grow their library, upgrade, etc. We have also built a business with hundreds of employees serving these thousands of customers and we know what it costs to provide that service.

Faithlife Connect is designed to be a great value for users, and a sustainable business for us. Its value is subscription access to Logos Bible Software tools, content, video, courses, and more. Yes, that product (like all web-based subscription products) will be continually updated -- often quietly and with little fanfare. But 'new features every six weeks' is not its value proposition: the value is the tools and content by subscription, with no large up-front cost.

Logos Bible Software for purchase continues to be what it was: something you can buy and never pay for again, or buy and add books and occasional upgrades to.

You can also choose to do both, and build your own hybrid either way. Subscribers can buy specific books; purchasers can choose to subscribe for the extra content and tools, and the _incidental, not primary_ side effect of some new stuff sooner.

I'm going to say that again, because it's important: "new features sooner" isn't the primary value of Faithlife Connect.

So yes, since everything in Logos Now is now in Faithlife Connect (and more, of course), and since Logos Now is no longer sold separately, you could argue that we raised the price of Logos Now.

But, since Logos Now's old 'primary value' was fading away, it's more like we are retiring Logos Now and offering a new subscription product, which you may not want, but which new users may value and consider a great deal. And we're taking care of you by giving nine months of notice, letting you 'rewind' to a purchase-the-new-features-and-never-lose-them model, or, if you see the value in Faithlife Connect and its extra content/tools, transition to the new subscription product.

“I am not going to renew.”

It may be that you don’t value the other components of Faithlife Connect, and simply want to stay up to date with new versions of Logos Bible Software. In that case, you may not want to subscribe to Connect, and simply stay with the existing upgrade model. We hope to keep adding value to Connect in order to make it a smart move for everyone, even if they have already invested in Logos Bible Software, but that’s an individual decision based on what’s important to you.

My analogy attempt:

You subscribed to a weekly paper news magazine for $100 / year. They announce a new product that is a subscriber-only news website with daily updates, plus a monthly paper magazine, plus a gym membership, for $200 / year. Every present subscriber will get the new monthly magazine and the gym membership now, and the weekly paper news magazine will continue through the end of your paid subscription, but then you'll have to pay the higher price or cancel.

Is this sad? Maybe, if what you loved was a weekly paper news magazine for $100, and if you don't want to read online daily or go to the gym.

Are you being cheated? Not if they deliver your paid subscription through its term. And you're getting more than promised for the remainder of your term.

Is this raising the price of the news? Yes and no, but really it's just offering a different product configuration at a different price point.

Shouldn't they offer the original deal too? Things change, and businesses need to offer products that are financially sustainable and that work in the market.

Technology changes, by definition; those changes aren’t always just about the tech, though. We are all navigating a major change from buy to subscribe in lots of businesses. It’s here now all over the web, and it’s rolling up all the older software business models, and then it’s coming for everything else -- maybe in surprising ways. (Most of us probably won’t buy cars in ten years, but will subscribe to transportation services.)

We’re doing the best to navigate these changes at Faithlife while continuing to serve you well. We understand that every change has the potential to frustrate someone’s plans or expectations, and we’re trying to do it as gently and wisely as we can. Sometimes we make mistakes, or launch things that don’t turn out the way we plan, and sometimes we’ve got to take another shot at it.

I’m sorry when that frustrates you, and promise that we will continue to try and do right by every user, even if we have to address each user’s situation specifically. We will also continue to listen to your feedback; it is the most important thing in helping us make decisions.

Thanks for letting us know what you think, even if you're unhappy.

Posts 867
Sean | Forum Activity | Replied: Thu, Feb 22 2018 5:36 PM

1. Thank you for sharing. I understand the financial issues. I don't think this is motivated by greed.

2. $100 (or even slightly more) was/is okay. $240 is way too much. The inevitable comparison is going to be to Office 365. Logos Now/FaithLife Connect doesn't offer anywhere near comparable value for most people.

3. Logos is becoming bloatware. Many of us want powerful Bible software, which you have created. Many of the same people are not at all interested in all the other extras--courses, TV, etc. We want to be able to keep our software updated and nimble at a reasonable cost. $100 a year was reasonable for that. $240 is not. $90 is not reasonable for a greatly diminished alternative set of features.

4. Thank you for the coupon, which mitigates the sting a little bit. I'm going to use mine to buy a Logos 7 feature set to "freeze" my present configuration. I will not renew my Now/Connect subscription, nor will I buy any other subscriptions you offer in the future. When Logos 8 rolls out, I will think very long and hard about whether I really need it or if it is just the start of another lap on the treadmill. So, from me this year onwards, instead of $240 or $100 in subscription revenue, your going to get $0. I'm sure I'm the only one who is change purchasing habits like this. I don't see how this change benefits either customers like me or FaithLife.

 Logos Now Subscriber -- 22/2/2018

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JT (alabama24) | Forum Activity | Replied: Thu, Feb 22 2018 5:48 PM

Bob Pritchett:
since Logos Now's old 'primary value' was fading away,
I am sure that there were many reasons why users subscribed to LN. From my perspective, based upon nearly two years of promoting your vision as well as the hundreds of posts today, I think you are completely wrong about the "primary value" of LN. The reason so many were sold on the membership is that it was an alternative to purchasing features. Users could "buy" books and have an inexpensive means to keep "up to date" on features. In your words, "just a few dollars each month."

I am not upset that you killed LN as a program, but you should still have an inexpensive means to subscribe to the features. Why can't it be included in Faithlife Connect Starter (or Starter Plus, if need be)?  

EDIT: I take back the "starter plus." It should be a stand alone offering. Just as you are offering "Verbum Now," with datasets, you should offer the datasets to the rest of your customers. 

Bob Pritchett:
So we're trying to find a better middle ground; our goal is to use subscription products to ensure that people who are heavy users forever are also revenue generators forever. By stretching the revenue out over time -- and having it continue as long as the use does -- we ensure that revenue and expenses are more in sync. (As opposed to getting it all up front and hoping it lasts till the next big thing you can sell ships.) And when this model works, a wonderful side-effect appears: the cost-of-entry to the platform goes down. Starting with the product doesn't have a large up front cost; it's just a few dollars a month. That invites more participation, more trials, and (hopefully) more users. Which lets us spread our costs over more customers, and ultimately offer more value for less overall cost. That's how you can watch a movie every night of the month (on Netflix, for $8.99) for less than the price of buying a single movie on DVD.

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Posts 493
Jesse Blevins | Forum Activity | Replied: Thu, Feb 22 2018 5:49 PM

3. Logos is becoming bloatware. Many of us want powerful Bible software, which you have created. Many of the same people are not at all interested in all the other extras--courses, TV, etc. We want to be able to keep our software updated and nimble at a reasonable cost. $100 a year was reasonable for that. $240 is not. $90 is not reasonable for a greatly diminished alternative set of features.

I completely agree. I think that this new business idea is about as good an idea as when you guys wanted to get into the online dating business. 

Posts 944
Keith Pang | Forum Activity | Replied: Thu, Feb 22 2018 5:54 PM

JT (alabama24):

Bob Pritchett:
since Logos Now's old 'primary value' was fading away,
I am sure that there were many reasons why users subscribed to LN. From my perspective, based upon nearly two years of promoting your vision as well as the hundreds of posts today, I think you are completely wrong about the "primary value" of LN. The reason so many were sold on the membership is that it was an alternative to purchasing features. Users could "buy" books and have an inexpensive means to keep "up to date" on features. In your words, "just a few dollars each month."

I agree with JT. I can almost say for sure that most people signed up for Logos Now based on staying up to date with features which was the main driving point. NOT new features, NOT free books, NOT Faithlife TV, NOT any other things those were just added bonuses. Now you are saying if you want to keep that you have to take all those EXTRA things and pay more than double when in reality most of Logos Now customers wanted to stay up to date on features!

Shalom, in Christ, Keith. Check out my music www.soundcloud.com/kpang808

Posts 867
Sean | Forum Activity | Replied: Thu, Feb 22 2018 5:57 PM

(Continued.)

5. I am very concerned about the well-being of FaithLife. I want you, and my library, to stick around basically forever. That this move is considered necessary is somewhat disturbing.

6. The rollout of this change was terrible. That's kind of the default for FaithLife. You really need to look into why that is the case.

 Logos Now Subscriber -- 22/2/2018

Posts 776
John Goodman | Forum Activity | Replied: Thu, Feb 22 2018 6:10 PM

JT (alabama24):
I am not upset that you killed LN as a program, but you should still have an inexpensive means to subscribe to the features. Why can't it be included in Faithlife Connect Starter (or Starter Plus, if need be)? 

Agreed with JT - I'm happy to chip in all the time for the development of the app, its amazingly useful... but my main interest is in learning from books, which I'm also happy to pay for. TV isn't my thing...

גַּם־חֹשֶׁךְ֮ לֹֽא־יַחְשִׁ֪יךְ מִ֫מֶּ֥ךָ וְ֭לַיְלָה כַּיּ֣וֹם יָאִ֑יר כַּ֝חֲשֵׁיכָ֗ה כָּאוֹרָֽה

Posts 3859
abondservant | Forum Activity | Replied: Thu, Feb 22 2018 6:13 PM

Bob - this sort of feels like a punishment.

I have a hard time seeing the value.

Forcing people like myself who have paid 10k, and have 10k still being paid off are on the short end of the stick when it comes to subscriptions.

If I thought I had a chance to get it, I'd ask for my 10k back, and to give back the licenses to the 10k (roughly, thats not the exact number) still owed. They can have all the licenses back.

THEN 240$ a year might be an acceptable price. THEN now/cloud/connect might be a good thing for me.

I could use 10k to finish my masters degree. To repair my house from IRMA, to pay off medical bills. Truck repairs... The list goes on. I feel like I've invested in a company that no longer values me. That may change. But thats how the continued march towards subscription feels.

You've been more than fair over the years, and I have no doubt that your fairness will continue.

I just feel sort of like reagan must have when he said he had been left behind by his party. I sort of feel left behind by my bible software company, while at the same time feeling the financial pressures of life, of pastoring a small church, of not being paid a living wage, and yet still trying to pay for seminary.

L2 lvl4, L3 Scholars, L4 Scholars, L5 Platinum (etc),  L6 Collectors. L7 Baptist Silver

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JT (alabama24) | Forum Activity | Replied: Thu, Feb 22 2018 6:16 PM

John Goodman:
Agreed with JT

I modified my post after you replied. The primary difference is that I don't see "Faithlife Connect Starter" as a likely option for what we are requesting. Part of the cost includes paying for resources. It would be better as a standalone product. Just as FL is continuing with "Verbum Now," a similar offering should be made available to protestant users. 

FWIW - I think "Faithlife Connect" can be a great thing... but for many users it isn't the right thing. 

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Posts 17
Ruurd Offringa | Forum Activity | Replied: Thu, Feb 22 2018 6:25 PM

Thank you for the explanation Bob.

I'm not sure where the idea came from that we'd get new feature updates every six weeks. But I guess I must have missed that or not considered it important when signing up to Logos Now when it first was launched. My understanding was that Logos Now was launched in order to stabilise your income stream between major versions. The perk for signing up was that we got the new features sooner than we would with the major upgrades. I signed up as that was appealing to me, but also to support the ongoing development of Logos. I never expected new features every six weeks, maybe twice a year or so...

The biggest thing I have against Faithlife Connect is that I have to pay more than double the amount to keep the original benefit of Logos Now. If I was working at the moment I'd probably just shrug it off in appreciation for the work Faithlife does, but I'm just starting a four year MDiv, so I'm not eager to pay a lot more money. I can understand that prices will go up over time, and expected this to happen with Logos Now, but going to Faithlife Connect is a steep jump in pricing if you don't want the other parts of the package.

I appreciate that you've given a big discount to us so that we can use to lock in the new features by buying the Extended Features set, and I may need to do that, and that would save me money over the next few years, even compared to the current Logos Now subscription. However, I also would love to keep supporting the development of Logos and keep getting the latest features. I'd love to see an option in Faithlife Connect where we could customise our package, allowing us to only choose the Logos portion of it.

I wish you all the best in what I'm sure is a challenge job in planning the future for Faithlife.

Posts 1216
Matt Hamrick | Forum Activity | Replied: Thu, Feb 22 2018 6:40 PM

Bob Pritchett:

You can also choose to do both, and build your own hybrid either way. Subscribers can buy specific books; purchasers can choose to subscribe for the extra content and tools, and the _incidental, not primary_ side effect of some new stuff sooner.

I like how you coined that. I will always buy base packages and full feature sets at releases, but I will take this year you gave me and try it out. If I like it I will subscribe at the end and make my hybrid system. I subscribe to a lot of stuff already so once I see the value I am in. Thanks for the year to try it out.

Matt

Posts 1631
Mark | Forum Activity | Replied: Thu, Feb 22 2018 6:43 PM

Bob Pritchett:
Access to new features early, as they were released, was just a little part of what we imagined Logos Now would be, which we hoped would make it more attractive to transaction users, helping them transition to a subscription world.

This really makes me sad. My only motivation for joining Logos Now was to keep up on new features and support in that way, the development of the program.  I thought of it also as a way to "pay in advance" to help with the sticker shock of each upgrade. I am sad because it appear to reveal the true motivation, something we all have had reason to suspect and that is that one day, our investment in Logos downloadable is going to be outdated software just like Adobe Photoshop downloadable (Which no longer exists) is outdated, or Microsoft Office Suite is outdated.  Your sentence here is the reason for us who have invested heavily to worry regardless of what we hear.  It is the reason for slowing down our purchases.  We have been losing confidence over the years with the decision making process. 

Bob Pritchett:
We need a true 'no purchase necessary, pure subscription' product.

I thought that was Logos Cloud.  Why not kill Logos Now and that solves the problem you seem to be addressing.  Logos Cloud is subscription only.  Logos Bible Software is downloadable.  The downloaded product can have a feature to pay for accessing their content only online.  Why is this so difficult?

Why could you not first email long term, heavily invested customers these ideas of yours to get feedback before implementing what amounts to a shock?  Do you not think that many of us would be willing to engage in an honest exchange to help in the thinking process?  You have valid points.  But the roll out of these things could be much better. Would it be correct to assume that people on the beta channel were in the know about this as they were in the change from L3 to L4?

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JT (alabama24) | Forum Activity | Replied: Thu, Feb 22 2018 6:52 PM

Mark:
Would it be correct to assume that people on the beta channel were in the know about this as they were in the change from L3 to L4?

No, that isn't correct. No mention of this was to be found until today. 

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Posts 3859
abondservant | Forum Activity | Replied: Thu, Feb 22 2018 6:57 PM

Mark:

Bob Pritchett:
Access to new features early, as they were released, was just a little part of what we imagined Logos Now would be, which we hoped would make it more attractive to transaction users, helping them transition to a subscription world.

This really makes me sad. My only motivation for joining Logos Now was the keep up on new features and support in that way, the development of the program.  I thought of it also as a way to "pay in advance" to help with the sticker shock of each upgrade. I am sad because it appear to reveal the true motivation, something we all have reason to suspect and that is that one day, our investment in Logos downloadable is going to be outdated software just like Adobe Photoshop downloadable (Which no longer exists) is outdated, or Microsoft Office Suite is outdated.  Your sentence here is the reason for us who have invested heavily to worry regardless of what we hear.  It is the reason for slowing down our purchases.  We have been losing confidence over the years with the decision making process. 

Bob Pritchett:
We need a true 'no purchase necessary, pure subscription' product.



I agree Mark!

Bob: So you are getting rid of a program people did like, and do use, to prop up something that YOU like, but isn't selling as well? seems risky.




L2 lvl4, L3 Scholars, L4 Scholars, L5 Platinum (etc),  L6 Collectors. L7 Baptist Silver

Posts 914
Everett Headley | Forum Activity | Replied: Thu, Feb 22 2018 6:58 PM

Mark:
  It is the reason for slowing down our purchases.  We have been losing confidence over the years with the decision making process. 

Absolute truth.

 That which we have asked for largely goes unanswered.  That which we don't ask for, gets pushed onto us.

I have been here for nearly two decades, and if I could recoup my investment, I would sell.

We may not be your shareholders, but in a very real sense there has been much of the public trust between us broken.  It is time for Bob to see this, realize it, and revitalize this base that helped build his company.

Posts 2204
PetahChristian | Forum Activity | Replied: Thu, Feb 22 2018 6:59 PM

Bob Pritchett:
Thanks for letting us know what you think, even if you're unhappy.

Thank you for the thorough explanation. (I was one of the people who owned the feature set, but still subscribed for early release access, although when fewer features were getting rolled out, I was considering letting LN lapse.)

If I was a brand new customer, I'd definitely subscribe to FL Connect, as it would be much cheaper to rent books and features, than to spend the amount I have over the past few years!

Unfortunately, I've made a large investment now, and I can't see how subscribing is anything but being charged to rent books and features which I already own.

The only apparent option remaining is to buy new features, but miss out on any early release access for two years. In that regard, I feel that I am missing out, since there is no middle ground but to pay 2.4x each year to get what I previously had.

I'll say it again. I didn't mind paying $99/yr for early release access -- LN was an amazing value --  but I don't think that early release access is worth $240/yr.

I'll likely take my $X00 and buy the L8 feature set. It makes no sense to rent features at $240/yr when I can own them outright. (I understand there are other benefits to Connect, but features are what drive/advance the software.)

I'm not unhappy. It is what it is, and FL is making a reasonable and fair adjustment in how they market and develop software. Thank you very, very much for the benefits (voucher, extension, and so forth).

If FL Connect changes by the time my subscription lapses -- i.e., a tier without book/feature rentals to avoid being charged for what we own, for ~$120/yr -- I'd probably subscribe.

Thanks again for writing, and for listening. May God bless you and your company, Bob.

Posts 1908
Donovan R. Palmer | Forum Activity | Replied: Thu, Feb 22 2018 7:08 PM

Bob Pritchett:
Worse, as the tail wagged the dog, Logos Now subscribers (who turned out to vastly outnumber Logos Cloud subscribers) began seeing the product's entire value as the regular release of new features. (Which was not the original intention.)

WOW! Entire value?

I don’t have access to your market data but at least this one user has to strongly disagree. 

Paying for some early release features (it was called Logos Now) was a bonus, but subscribing to the feature sets, getting discounts, a monthly voucher and also helping create a subscription base which would help fuel the next version was a win/win. Logos Now was a bit of a membership club and we were loyal.

As long standing user of Logos I’ll figure out how to make this new reality work, but I think you have seriously misread the buy in of some users and have failed to identify what we liked about Logos Now, it’s price point and why Faithlife Connect Starter appears to be a big downgrade. 

Often your posts win me over, but it sounds like us users (the tail) abused the program by wagging the dog and were just looking for the next features. 

Posts 3859
abondservant | Forum Activity | Replied: Thu, Feb 22 2018 7:09 PM

Everett Headley:

Mark:
  It is the reason for slowing down our purchases.  We have been losing confidence over the years with the decision making process. 

Absolute truth.

 That which we have asked for largely goes unanswered.  That which we don't ask for, gets pushed onto us.

I have been here for nearly two decades, and if I could recoup my investment, I would sell.

We may not be your shareholders, but in a very real sense there has been much of the public trust between us broken.  It is time for Bob to see this, realize it, and revitalize this base that helped build his company.



You've said it better than I had. My last major purchase was under L6. All the changes feel almost predatory, or at least descriminatory towards those who have spent money like water with the company. I said in another (maybe this thread... Lost track) if I could get the money spent back, and forfeit all the licenses I've bought I would. I would happily sign up for now/cloud or whatever they want to call it. Short of that, I'd have to pay twice for resources - once to own, once to rent. A thing I have absolutely no interest in.


L2 lvl4, L3 Scholars, L4 Scholars, L5 Platinum (etc),  L6 Collectors. L7 Baptist Silver

Posts 1631
Mark | Forum Activity | Replied: Thu, Feb 22 2018 7:09 PM

PetahChristian:
If I was a brand new customer, I'd definitely subscribe to FL Connect

I would not...because believe it or not, I still go to places where there is no internet access.  And I am in need of a program like Logos offline.  Even at home there are times when I do not have internet access.

PetahChristian:
Unfortunately, I've made a large investment now, and I can't see how subscribing is anything but being charged to rent books and features which I already own.

And if I could have seen this many years ago, I would not have invested so heavily.  Logos has been and continues to be a great program.  But not worth the investment it has become.  I agree with those who see it more as a program being filled with bloatware.

Posts 191
Marshall Harrison | Forum Activity | Replied: Thu, Feb 22 2018 7:12 PM

Thanks for the explanation Bob.

As a retiree and a lay person I was happy with the cost and value of Now. I didn't realize you guys were on a 6 week cycle. And it didn't mean anything to me. I was mostly after the Logos 7 feature set and the free book of the month.

I can't afford the jump to Essentials to get the same features I have now. and the $100 coupon code won't do me much good as it is too little to get me the Logos 7 full feature set. That really disappoints me.

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