Logos.com Product Page errors - post them here

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This post has 283 Replies | 4 Followers

Posts 1452
David Wanat | Forum Activity | Replied: Thu, Jun 25 2020 7:17 AM

Bruce Dunning:

I'm trying to change my bid for this community pricing product but I am continually getting an error. - https://www.logos.com/product/34187/select-novels-of-antiquity

If the error can't be fixed can you please extend the cut off date so that I can bid? Thanks.

Will it be a problem? I can’t access the page either, but the email I received from Logos telling me of the closing said that the price would be 13$. (I bid 18)

WIN 11 i7 9750H, RTX 2060, 16GB RAM, 1TB SSD | iPad Air 3
Verbum 9 Ultimate

Posts 6063
SineNomine | Forum Activity | Replied: Thu, Jun 25 2020 6:59 PM

The author bio on https://www.logos.com/product/194043/homilies-on-the-gospels indicates that the author is a Blessed. She is not. She was canonized more than eight years ago. She is St. Hildegaard of Bingen. The bio is also missing the opportunity to note that Pope Benedict XVI declared her a Doctor of the Church!

"God commands you to pray, but He forbids you to worry." - The Curé d'Ars.

Posts 6063
SineNomine | Forum Activity | Replied: Thu, Jun 25 2020 7:12 PM

https://www.logos.com/product/38782/spicilegium-syriacum -

1. It lists Ambrose of Milan as an author, but the real author is Ambrose of Alexandria. Neither the same century nor the same continent.

2. "Alexandria(before"

3. The additional recommended work is no longer sold by Faithlife.

"God commands you to pray, but He forbids you to worry." - The Curé d'Ars.

Posts 6063
SineNomine | Forum Activity | Replied: Sun, Jul 5 2020 1:15 PM

Duplicate product pages discussed here: https://community.logos.com/forums/t/191786.aspx

"God commands you to pray, but He forbids you to worry." - The Curé d'Ars.

Posts 269
LogosEmployee
Daniel Motley (Faithlife) | Forum Activity | Replied: Mon, Jul 6 2020 9:28 AM

Hi all,

In the spirit of getting things done better in a timelier manner, I've set up a new email address that I will monitor moving forward regarding errors that you find on our product pages: weberrors@faithlife.com

We'll try to clean up what we've missed so far in the coming days, but moving forward please direct your responses there in order to get the best visibility on the issue.

Thank you!

Product Manager, Faithlife

Posts 843
Kevin | Forum Activity | Replied: Wed, Aug 26 2020 10:04 PM

Daniel Motley (Faithlife):

Hi all,

In the spirit of getting things done better in a timelier manner, I've set up a new email address that I will monitor moving forward regarding errors that you find on our product pages: weberrors@faithlife.com

We'll try to clean up what we've missed so far in the coming days, but moving forward please direct your responses there in order to get the best visibility on the issue.

Thank you!

Could we get a pinned thread at the top of the Logos.com forum with this message?

Posts 6063
SineNomine | Forum Activity | Replied: Tue, Oct 27 2020 7:40 AM

Kevin:
We'll try to clean up what we've missed so far in the coming days, but moving forward please direct your responses there in order to get the best visibility on the issue.

I've just sent that email address some stuff from this thread by email because that clean up doesn't seem to have occurred.

"God commands you to pray, but He forbids you to worry." - The Curé d'Ars.

Posts 6063
SineNomine | Forum Activity | Replied: Mon, Apr 19 2021 6:41 PM

Daniel Motley (Faithlife):
In the spirit of getting things done better in a timelier manner, I've set up a new email address that I will monitor moving forward regarding errors that you find on our product pages: weberrors@faithlife.com

In the era of https://feedback.faithlife.com/boards/logos-com-website, does this email address remain how you would like typos to be submitted?

Personally, I stopped submitting typos because my emails received no reply and my submitted feedback seemingly wasn't dealt with quickly, so I had no idea whether any later corrections had anything to do with my (few) submissions.

"God commands you to pray, but He forbids you to worry." - The Curé d'Ars.

Posts 269
LogosEmployee
Daniel Motley (Faithlife) | Forum Activity | Replied: Tue, Apr 20 2021 10:14 AM

SineNomine:

Daniel Motley (Faithlife):
In the spirit of getting things done better in a timelier manner, I've set up a new email address that I will monitor moving forward regarding errors that you find on our product pages: weberrors@faithlife.com

In the era of https://feedback.faithlife.com/boards/logos-com-website, does this email address remain how you would like typos to be submitted?

Personally, I stopped submitting typos because my emails received no reply and my submitted feedback seemingly wasn't dealt with quickly, so I had no idea whether any later corrections had anything to do with my (few) submissions.

I've been receiving them from time to time and have attempted to fix what has come through. However, there may be an issue with the email alias that isn't sending through emails external to our company. Can you send an email to that address with the header "Christian Family test fix?" so that way I can identify whether your email is making it through to our system?

Product Manager, Faithlife

Posts 6063
SineNomine | Forum Activity | Replied: Tue, Apr 20 2021 6:00 PM

Daniel Motley (Faithlife):
Can you send an email to that address with the header "Christian Family test fix?" so that way I can identify whether your email is making it through to our system?

Done.

"God commands you to pray, but He forbids you to worry." - The Curé d'Ars.

Posts 269
LogosEmployee
Daniel Motley (Faithlife) | Forum Activity | Replied: Wed, Apr 21 2021 10:18 AM

SineNomine:

Daniel Motley (Faithlife):
Can you send an email to that address with the header "Christian Family test fix?" so that way I can identify whether your email is making it through to our system?

Done.

I can confirm that your email made it through to our system. If you had sent emails through before regarding web fixes, can you resend them? Sorry for that issue.

Product Manager, Faithlife

Posts 6063
SineNomine | Forum Activity | Replied: Thu, Apr 22 2021 5:44 PM

As I find new and old things to be fixed, I will send new emails. Smile

"God commands you to pray, but He forbids you to worry." - The Curé d'Ars.

Posts 12580
Forum MVP
NB.Mick | Forum Activity | Replied: Mon, Sep 6 2021 1:22 PM

Product page error: Author Miles van Pelt vs. Miles V. van Pelt

Image

filtering for precisely the resources from "one author" will not display resources from "the other author" (I saw this first in early August, but somehow didn't report it properly here)

Running Logos 9 latest (beta) version on Win 10

Posts 177
LogosEmployee
Mike Hanes | Forum Activity | Replied: Fri, Sep 24 2021 12:12 PM

Rosie Perera:

A bunch of new pre-pub product pages for Eugene Peterson books that are part of a larger collection do not mention that they are part of that collection.

https://www.logos.com/product/215593/five-smooth-stones-for-pastoral-work

https://www.logos.com/product/215585/eat-this-book-a-conversation-in-the-art-of-spiritual-reading

https://www.logos.com/product/215583/christ-plays-in-ten-thousand-places-a-conversation-in-spiritual-theology

These are all included in this collection, but their product pages don't say so:

https://www.logos.com/product/213990/eugene-peterson-spirituality-collection

Thanks Rosie, our system takes a little while to link to the collection, all the individual products should now note that they are part of that collection.

Posts 12580
Forum MVP
NB.Mick | Forum Activity | Replied: Mon, Jan 3 2022 7:59 AM

Product page error:

This audio book has William Perkins listed as its author, but it seems the author should not be the Puritan William Perkins from the 16th century as here: https://www.logos.com/search?query=author%3Aperkins&sortBy=Relevance&limit=60&page=1&ownership=all&geographicAvailability=availableToMe&filters=author-16958_Author   but Bill Perkins as in here: https://www.logos.com/search?filters=author-1400_Author&sortBy=Relevance&limit=60&page=1&ownership=all&geographicAvailability=availableToMe  

Amazon has this author bio on the Zondervan 2010 paperback edition: 

"Bill Perkins's wit, insight, and penetrating stories make him a sought-after speaker for corporate and Christian groups. He has conducted business and leadership seminars across the country for companies such as Alaska Airlines and McDonald's. Bill has appeared on nationally broadcast radio and television shows, including The O'Reilly Factor. He addresses men's groups around the world and has conducted chapels for major league baseball teams. Bill served as a senior pastor for 24 years and is the founder and CEO of Million Mighty Men. He is a graduate of the University of Texas and Dallas Theological Seminary. Bill has authored or collaborated on 20 books, including When Good Men are Tempted, When Young Men are Tempted, The Journey, Six Battles Every Man Must Win, 6 Rules Every Man Must Break, When Good Men Get Angry, and The Jesus Experiment(forthcoming in fall 2011). He and his wife, Cindy, live in West Linn, Oregon. They have three sons and two grandchildren."

which fits with the author bio of Bill Perkins and other available books.

Running Logos 9 latest (beta) version on Win 10

Posts 1064
Lew Worthington | Forum Activity | Replied: Tue, Jan 18 2022 10:22 AM

The Logos 5 Platinum legacy library page was apparently copy/pasted from the L6 info. At https://www.logos.com/product/218998/logos-5-platinum-legacy-library we read:

"The Logos 6 Legacy Libraries reintroduce the classic libraries of Logos 6. This library is offered without features and datasets, making it the perfect standalone collection of resources to help grow your library with study Bible notes, Bible dictionaries, devotionals, and a few key commentaries. The Logos 6 Starter Legacy Library provides essential resources for anyone just getting started with serious Bible study."

Posts 269
LogosEmployee
Daniel Motley (Faithlife) | Forum Activity | Replied: Tue, Jan 18 2022 10:29 AM

NB.Mick:

Product page error:

This audio book has William Perkins listed as its author, but it seems the author should not be the Puritan William Perkins from the 16th century as here: https://www.logos.com/search?query=author%3Aperkins&sortBy=Relevance&limit=60&page=1&ownership=all&geographicAvailability=availableToMe&filters=author-16958_Author   but Bill Perkins as in here: https://www.logos.com/search?filters=author-1400_Author&sortBy=Relevance&limit=60&page=1&ownership=all&geographicAvailability=availableToMe  

Amazon has this author bio on the Zondervan 2010 paperback edition: 

"Bill Perkins's wit, insight, and penetrating stories make him a sought-after speaker for corporate and Christian groups. He has conducted business and leadership seminars across the country for companies such as Alaska Airlines and McDonald's. Bill has appeared on nationally broadcast radio and television shows, including The O'Reilly Factor. He addresses men's groups around the world and has conducted chapels for major league baseball teams. Bill served as a senior pastor for 24 years and is the founder and CEO of Million Mighty Men. He is a graduate of the University of Texas and Dallas Theological Seminary. Bill has authored or collaborated on 20 books, including When Good Men are Tempted, When Young Men are Tempted, The Journey, Six Battles Every Man Must Win, 6 Rules Every Man Must Break, When Good Men Get Angry, and The Jesus Experiment(forthcoming in fall 2011). He and his wife, Cindy, live in West Linn, Oregon. They have three sons and two grandchildren."

which fits with the author bio of Bill Perkins and other available books.

Thanks N.B. Mick, I believe this error should now be resolved.

Product Manager, Faithlife

Posts 269
LogosEmployee
Daniel Motley (Faithlife) | Forum Activity | Replied: Tue, Jan 18 2022 10:30 AM

Lew Worthington:

The Logos 5 Platinum legacy library page was apparently copy/pasted from the L6 info. At https://www.logos.com/product/218998/logos-5-platinum-legacy-library we read:

"The Logos 6 Legacy Libraries reintroduce the classic libraries of Logos 6. This library is offered without features and datasets, making it the perfect standalone collection of resources to help grow your library with study Bible notes, Bible dictionaries, devotionals, and a few key commentaries. The Logos 6 Starter Legacy Library provides essential resources for anyone just getting started with serious Bible study."

Thanks Lew, this is now fixed.

Product Manager, Faithlife

Posts 1064
Lew Worthington | Forum Activity | Replied: Wed, Feb 2 2022 6:59 PM

At https://www.logos.com/product/215259/center-for-new-testament-textual-studies-new-testament-critical-apparatus, in the Overview, the third paragraph is a repeat of the last half of the second paragraph.

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