Why would slides made on my secretary's PC be blank on other computers?

Hi - sorry for 2nd post in one day...

This has been going on for a couple of years now, and I need to sort this out. When my secretary makes content slides on her pc, they look fine on her pc - but when I try to open them anywhere else, I get blank slides. Is there a setting in Proclaim that I might have wrong?

Or is anyone aware of some setting on her pc that might be wrong? I asked my IT guy and he double checked the settings in our church firewall - she is not blocked in any way.

Looking for some other areas to check.

Thanks,

Pastor Larry Becker

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Justin (Faithlife)

Are there custom uploaded images on the slides? Quite often, when I encounter these blank white slides, it indicates that someone has selected "Use on this computer only" whenever they are importing a picture or video. This is one possible avenue to check.

Lawrence Becker

https://community.logos.com/discussion/comment/981327#Comment_981327

Thanks for the suggestion, Justin. It isn't that - I checked that first thing a couple of years ago.

When she adds a slide with new content, she is getting a red exclamation mark where you'd normally see a green check mark indicating proper syncing. I looked on her pc and she has HUNDREDS of red exclamation marks - I don't think her pc has ever properly sync'd.

Any other suggestions?

Thanks! Pastor Becker

Graham Criddle

https://community.logos.com/discussion/comment/981423#Comment_981423

Hi Lawrence

In the "Proclaim Log Files" folder under "Documents" on your secretary's PC you should have Proclaim.log and ProclaimError.log files

Please upload these in a reply to this thread using the paperclip icon

Justin (Faithlife)

https://community.logos.com/discussion/comment/981423#Comment_981423

What you can do on her computer is open up a folder, and in the path field enter: %localappdata%

From here, go to Proclaim > Data > (a folder that will be randomly named), and delete the folder inside named "UploadManager"

This will clear out all the failed uploads. Have her reboot Proclaim, and check if the red exclamation point resolves into a green check mark. If it doesn't something may be blocking the program, such as an anti-virus or firewall. We can also gladly look at the log files from Proclaim. You can save these by going to Help > Save Log files, and you can email them to us at support@faithlife.com

Feel free to reach out and give us a call at 888-634-2038 , we can always walk through the troubleshooting steps together.