Existing Courses not showing in Tools/Courses Logos 8

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Posts 9
Beverley Green | Forum Activity | Posted: Tue, Oct 30 2018 8:40 PM

When I select Tools/Courses it says there are 0 plans available but I have courses in my library.

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Phil Gons (Faithlife) | Forum Activity | Replied: Tue, Oct 30 2018 8:48 PM

Beverley Green:

When I select Tools/Courses it says there are 0 plans available but I have courses in my library.

Hi, Beverley. I'm sorry to hear this. Is it possible that you typed something in the box and are filtered down to a term that doesn't match anything?

Posts 3022
David Taylor Jr | Forum Activity | Replied: Tue, Oct 30 2018 8:50 PM

Can you give us a screenshot of what you are seeing and which courses you expect to see but are not?

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Posts 9
Beverley Green | Forum Activity | Replied: Tue, Oct 30 2018 8:57 PM

As you can see there are no filters applied.

Posts 3022
David Taylor Jr | Forum Activity | Replied: Tue, Oct 30 2018 9:06 PM

This is odd, I don't see any of the filter options available to you on the left side either.  You should have a ton of options on the left to filter the tool. See below:

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Posts 9
Beverley Green | Forum Activity | Replied: Tue, Oct 30 2018 9:12 PM

No, there is nothing.

Posts 3022
David Taylor Jr | Forum Activity | Replied: Tue, Oct 30 2018 9:13 PM

Beverley Green:

No, there is nothing.

Only thing I can think of off top of my head, has your library finished indexing and syncing?

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Phil Gons (Faithlife) | Forum Activity | Replied: Tue, Oct 30 2018 9:17 PM

Hmm. I'll ask the team and see if anyone has any ideas.

Posts 9
Beverley Green | Forum Activity | Replied: Tue, Oct 30 2018 9:19 PM

Sync says it is up to date.

Posts 9
Beverley Green | Forum Activity | Replied: Tue, Oct 30 2018 9:20 PM

Thank you.

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Mark Barnes | Forum Activity | Replied: Wed, Oct 31 2018 1:09 AM

Phil Gons (Faithlife):

Hmm. I'll ask the team and see if anyone has any ideas.

I had similar, intermittent, problems in L7 because the app wasn’t downloading the list of courses from the server.

Posts 9
Beverley Green | Forum Activity | Replied: Wed, Oct 31 2018 1:29 AM

How was it resolved?

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Mark Barnes | Forum Activity | Replied: Wed, Oct 31 2018 3:02 AM

Beverley Green:

How was it resolved?

Because, in my case, it was a server issue, it eventually resolved itself — though it took a while.

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Philana R. Crouch | Forum Activity | Replied: Wed, Oct 31 2018 9:31 AM

Beverley Green:

When I select Tools/Courses it says there are 0 plans available but I have courses in my library.

Hi Beverly,

Could you enable logging following the instructions on this page: https://wiki.logos.com/Diagnostic_Logging

Then launch the app and reproduce the problem. Then upload your logs here and we can take a look.

Thanks,

Philana

Posts 186
Robert G. Mettler | Forum Activity | Replied: Wed, Oct 31 2018 9:42 PM

Same problem here.

Posts 186
Robert G. Mettler | Forum Activity | Replied: Wed, Oct 31 2018 10:03 PM

Fixed itself. OK now.

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Philana R. Crouch | Forum Activity | Replied: Thu, Nov 1 2018 10:04 AM

Beverley Green:

Beverly,

Have you left the Courses Tool open? It might take some time for the plans to download. I'll write up a case with your logs files. Let me know if it does resolve itself.

Posts 9
Beverley Green | Forum Activity | Replied: Thu, Nov 1 2018 3:40 PM

Yes, I have left it open while doing other stuff, so half an hour or so?

Incidentally it works if I use the web version or the Android App, just not on my desktop which is my preferred use.

Posts 9
Beverley Green | Forum Activity | Replied: Mon, Nov 5 2018 10:16 PM

I was wondering if there has been any progress on this? I know I can't expect an immediate solution but was wondering how long this process usually takes?

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