BUG - Blank Screen

When I am using 8 on my iOS devices the text in a resource pane vanishes. It defaults to the background color and no matter which pane I switch with to or even if I open a new resource, no change. Zero text and blank background. Only solution is to force close the app and restart it.

How to replicate this bug? I don’t know. But it is happening all the time... can someone else confirm they are experiencing the same issue? I am across both my iPhone and iPad.

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Comments

Brent Hudson

I’m having exactly the same problem. It renders the program useless. I find if I switch to another application and then back the screen will refresh.

Randy W. Sims

What where you doing before it happened? Where you using layouts? This is easy to reproduce using layouts, but I'm not certain if that's the cause or just a good way to aggravate it. In fact, it is easier to reproduce now than when I reported it previously.

Todd Diehl (Logos)

https://community.logos.com/discussion/comment/1005652#Comment_1005652

Thanks for the reports, we'll look into this issue.

Brent Hudson

https://community.logos.com/discussion/comment/1005652#Comment_1005652

For me, I was just reading a book and moved the page up and it disappeared. Other times the entire app goes to a white screen. As for layouts, I'm using iOS version so I'm not sure what that refers to -- is it a new feature? I can't find it on my app.

Brent Hudson

https://community.logos.com/discussion/comment/1005950#Comment_1005950

I also find it happens regularly when 2 finger swiping to change go to the next resource. Usually it will go blank after a couple of swipes (I only have 3 - 4 resources open).

Todd Diehl (Logos)

https://community.logos.com/discussion/comment/1005954#Comment_1005954

Quick question, does this happen for online or offline resources (or both)? Any specific resources?

Matt Zimmerman

https://community.logos.com/discussion/comment/1006203#Comment_1006203

@Todd

It happened to offline resources. Happens when I’m flipping between panes or looking stuff up.

ManilaDave

Same problem. I had just gotten over the app crashing on launch by uninstalling, hard start and reinstalling. Re-downloaded resources. Then as I started to use the app every time I changed the page the text disappeared. I can read a resource but I get the blank screen if I try change the page.

robert@ccsanangelo.org

https://community.logos.com/discussion/comment/1007403#Comment_1007403

Everytime I think this app might be worth it. It slaps me in the face. Will it ever work?

Trying to insert iCloud link. It’s proving difficult, lol. Of course the forums work as well as the app.

https://share.icloud.com/photos/0fkE0g7mtxBA5jCYH7SHKnNlQ

Mattillo

https://community.logos.com/discussion/comment/1006203#Comment_1006203

Quick question, does this happen for online or offline resources (or both)? Any specific resources?

It has happened to me on offline/downloaded ones though I usually download a resource before using it. I also get what I like to call a partial download where after opening a resource, I can only scroll up and down about a page and it gets stuck as if only a part of it downloaded. Force close and restart fixes it.

My suspicion is the new notes system is causing all this havoc... Highlights are very slow to appear and modify

robert@ccsanangelo.org

https://community.logos.com/discussion/comment/1007537#Comment_1007537

The Web app and mobile app (ipad) are both buggy and yet both are great at the same time. I like the layout so much better of the web app but prefer the stability and speed of the mobile app. (When it is stable lol). Notes rarely work well on either. So just gonna keep using the desktop app and hope eventually i can effectively use the web app on my ipad (which doesnt work super well) or the mobile app works well and long enough to not drive me to frustration. Focus folks. Focus.

robert@ccsanangelo.org

https://community.logos.com/discussion/comment/1007554#Comment_1007554

Man. Just keeps getting... https://share.icloud.com/photos/0rIkqlwEdcxMP-IOaCSMvsEow

Richard Kingston

Same problem here. For me though I am also getting some text in the secondary pane but I cannot move beyond that screen. Moving to new verses in the primary screen does not give me anything more in the secondary screen. I have to close the application and start again. I am using an iPhone 8 Plus the latest iOS, and the latest (as of Sunday 4th November) Verbum application.

ManilaDave

https://community.logos.com/discussion/comment/1007403#Comment_1007403

Downloaded 8.03 Update. It doesn't solve the blank screen and freezing issue On my iPad Air. I'm not sure if it was expected to or not, sonI'm just reporting my experience.

robert@ccsanangelo.org

https://community.logos.com/discussion/comment/1011599#Comment_1011599

Haven’t expe4ienced this now with the latest update.

William McFarland

https://community.logos.com/discussion/comment/1011611#Comment_1011611

I have experienced this also, and since the latest update.

Jeff Pollard

I am having the identical problem. Especially in split screen. It renders the app useless. I have to restart the app to get the text back, and yet it still disappears again. Everything worked fine before iOS 12 and Logos 8. With the advent of both, I’m having trouble getting anything done with my studies.

Donnie Hale

https://community.logos.com/discussion/comment/1011794#Comment_1011794

I am having the identical problem. Especially in split screen. It renders the app useless. I have to restart the app to get the text back, and yet it still disappears again. Everything worked fine before iOS 12 and Logos 8. With the advent of both, I’m having trouble getting anything done with my studies.

Exactly so.

Tom Davis

Same problem for me. I can see the table of contents of a resource, but the text itself shows blank (white on white). Bizarrely the underlying text does seem to be there - tapping at random on the blank screen brings up either a dictionary definition or sometimes a linked verse depending on what logos thinks is at that location.

This is with 8.0.2 on iOS 12.0.1

Tom Davis

https://community.logos.com/discussion/comment/1011859#Comment_1011859

8.0.3 just appeared on the App Store - same problem remains I’m afraid

robert@ccsanangelo.org

https://community.logos.com/discussion/comment/1011867#Comment_1011867

For those having issues with 8.03 try the following steps.

Delete ipad/iphone app.
Reboot iPad/iPhone.
Download App
Sign in
Allow downloads.
Reboot iPad/iPhone.
Open App and try to recreate bugs.

Its what I do with troublesome apps that have updates - sometimes it can't overwrite - best to do "new".

ManilaDave

https://community.logos.com/discussion/comment/1011885#Comment_1011885

Robert, I've done as you suggested. Before I could read for a while before I'd get a blank screen. After following your instructions the app crashes on launch every time. It's completely useless now.

robert@ccsanangelo.org

https://community.logos.com/discussion/comment/1013477#Comment_1013477

Robert, I've done as you suggested. Before I could read for a while before I'd get a blank screen. After following your instructions the app crashes on launch every time. It's completely useless now.

What version of iOS are you using?

Matt Zimmerman

https://community.logos.com/discussion/comment/1013479#Comment_1013479

Latest iOS and app and I’m still having all kinds of issues. Blank screens, inability to turn pages or scroll, merged squished lines, going to a new verse doesn’t actually go to the verse... all of this happens randomly but regularly....

Todd Diehl (Logos)

https://community.logos.com/discussion/comment/1013569#Comment_1013569

Thanks for your patience, this has been a particularly tricky issue to pin down. We have a fix in the release pipeline which we believe should improve stability in this regard.

ManilaDave

https://community.logos.com/discussion/comment/1013479#Comment_1013479

Hi Robert!

I'm using 12.1

David Starchman

Please see my related post: L8 iOS BUG (scrolling, highlighting) HOW TO REPRODUCE - DEV TEAM please read!!!

ManilaDave

https://community.logos.com/discussion/comment/1014339#Comment_1014339

Is there no progress in resolving this issue?

Jeff Pollard

https://community.logos.com/discussion/comment/1015945#Comment_1015945

There is no progress on this at the moment. I sat down to study yesterday and launched a beautiful snow white empty page. Two others were blacked out. As one of the techs mentioned, they have found this bug hard to track down.

Let's continue to pray for wisdom for the team. I'm sure they're working at it.

Skip Gaede

https://community.logos.com/discussion/comment/1014339#Comment_1014339

Could the disable Notes setting be added to Logos settings in preferences so it could be disabled as a sticky setting?