Is Logos Mobile Broken Beyond Repair

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Posts 217
John C Connell Jr. | Forum Activity | Posted: Sat, Dec 8 2018 11:49 AM

Neither my Android Phone nor my IPad will successfully run Logos. The phone pretty much gives up immediately. The IPaD teases me for a few minutes before it locks up in the midst of scrolling. Lately it fails to find Psalms that I know are there such as Psalm 40. The App seems to prefer Psalm 34.

I dearly love Logos on my Desktop and Laptop, but I absolutely have to have a Bible app that I can count on to at least find a verse in the Bible and show it to me. A bonus would be a Commentary in sync.  Too much to ask for?

Posts 872
John Goodman | Forum Activity | Replied: Sat, Dec 8 2018 11:54 AM

It's hard to know how to help... maybe you could share what version ipad you have or what phone? Maybe your phone / ipad memory is full? Maybe you have iPad v1?

גַּם־חֹשֶׁךְ֮ לֹֽא־יַחְשִׁ֪יךְ מִ֫מֶּ֥ךָ וְ֭לַיְלָה כַּיּ֣וֹם יָאִ֑יר כַּ֝חֲשֵׁיכָ֗ה כָּאוֹרָֽה

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Mike Binks | Forum Activity | Replied: Sat, Dec 8 2018 12:13 PM

Greetings John

Along with the request for more device and version details might we ask

about the bible you are searching and whether it is on line or downloaded?

about the internet connection you have when moving about the resource (WiFi - Mobile Data - None)?

There are problems with the app - on my beta installation iPhone xs the app will not relocate in a bible if I have Airplane Mode Switched on.

The version on my iPad is usually quite good.

Posts 217
John C Connell Jr. | Forum Activity | Replied: Sat, Dec 8 2018 4:13 PM

I use ESV, NIV, NIV(84), BKC and ECB linked. No other resources downloaded. 

Android phone is Galaxy S5 running 6.0.1 with 13.1 GM of 16 in use. Plenty available on the SD card, but of course, can't move Logos there.

IPad is IPad Mini2 running 12.1 (16B92) with 5.98 GB available of 16.

Everything was working well on both platforms up until the last month or so.

I called customer service and they opened a ticket a couple of weeks ago.

The problems exist if I have WiFi on or off.

Posts 463
Bob Deacon | Forum Activity | Replied: Sat, Dec 8 2018 5:26 PM

While I don’t have those things going I will say that L8 mobile is rather disappointing to me. I like L8 on my MacBook Air 2017 but the mobile app is a huge disappointmen!

Bob

Bob Deacon

Dell Inspiron, Windows 10 Creator Edition (not used much)

MacBook Air (2017) with Mojave (preferred)

Ipad Air 2 (ios 12.1.1)

Iphone 6S (ios 12.1.1)

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Mike Binks | Forum Activity | Replied: Sat, Dec 8 2018 10:36 PM

John C Connell Jr.:
IPad is IPad Mini2 running 12.1 (16B92) with 5.98 GB available of 16.

That is unfortunate because while my iPhone is playing up the iPad seems to be working ok

I hate to ask the obvious but have you deleted the app and reinstalled it as part of your troubleshooting efforts?

Posts 217
John C Connell Jr. | Forum Activity | Replied: Sun, Dec 9 2018 4:07 AM

Thanks for asking Mike. Deleted and reinstalled a couple of times. Each reinstall I downloaded fewer and fewer resources. I have alternative apps to use until Logos 8 stabalizes. . .

Posts 101
Robert Bigouette | Forum Activity | Replied: Sun, Dec 9 2018 5:16 PM

I’m getting kind of tired of deleting and re-installing. My scrolling is crazy. Here is a little video. Also when I switch to another app or window in the app, the scroll changes. https://share.icloud.com/photos/0dvBE7oviKCbualATH7K6rj7Q

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Mike Binks | Forum Activity | Replied: Sun, Dec 9 2018 11:26 PM

Greetings Robert

I am sorry that you are having problems but these are unlikely to be related to John C's ones.

It would be better to either start a new thread with a title preceded by the word Bug and then a meaningful title.

Or to contact Faithlife direct by phone and speak to customer services guy.

Hopefully a faithlife tech will reply here to John's predicament.

Posts 70
Kevin Wang | Forum Activity | Replied: Mon, Dec 10 2018 2:47 AM

Highlighting on both the iOS smartphone and tablet is incredibly inconsistent. Sometimes it'll register, sometimes it doesn't. 

Implementation of the Chinese bibles is disappointing too, where it is nearly impossible to select individual words in the CUV. 

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Mike Binks | Forum Activity | Replied: Mon, Dec 10 2018 7:53 AM

Hi Kevin

Kevin Wang:
Highlighting on both the iOS smartphone and tablet is incredibly inconsistent. Sometimes it'll register, sometimes it doesn't.

The issue of highlighting on iOS is being discussed elsewhere on this forum – it is a problem that is common and one the has not been adequately addressed so far. You might like to join in on those threads.

Kevin Wang:
Implementation of the Chinese bibles is disappointing too, where it is nearly impossible to select individual words in the CUV.

This is a new issue and deserves a thead of its own. Please start one with a meaningful title and no doubt an expert will in the situation will chip in with some information.

You would not like this issue to be overlooked as we deal with John's (the original poster) problems.

Posts 872
John Goodman | Forum Activity | Replied: Mon, Dec 10 2018 2:03 PM

I'm afraid I can't help further as my hardware is not comparable. It works for me, apart from highlighting... but my phone and tablet were both purchased last year.

גַּם־חֹשֶׁךְ֮ לֹֽא־יַחְשִׁ֪יךְ מִ֫מֶּ֥ךָ וְ֭לַיְלָה כַּיּ֣וֹם יָאִ֑יר כַּ֝חֲשֵׁיכָ֗ה כָּאוֹרָֽה

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