Not available in your country getting ridiculous

I tried to buy a Zondervan book today and it says that I can't buy it in Canada.

https://ebooks.faithlife.com/products/155135/the-man-in-the-mirror-solving-the-24-problems-men-face

Amazon Canada has no problem selling me the Kindle version for $2.99 Canadian so I guess that's what I'll have to do unless you fix this soon.

I tried some other Zondervan and Thomas Nelson titles and can't buy any of them. What gives here?

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Deborah Keiser

https://community.logos.com/discussion/comment/1050210#Comment_1050210

Right, it’s a bummer, but we lost international rights to sell all HarperCollins (HCCP) titles on Faithlife Ebooks. We can only sell HCCP ebooks inside US and territories until we can support localized pricing for our international customers. That means we need to offer their products in local currency, and accept local currency, in every country we want the rights to resell HCCP products. This will involve significant development work and is unlikely to happen soon. I had hoped to have some good news to share. Currently, we’re working to show the restrictions on the product description pages until we can work out a long-term solution. It’s a small gesture, I know. At least you will know about the restriction before you get to checkout.

This has NO bearing on Logos. They have entirely different contracts with HCCP.

So sorry not to have better news for you. We thank you for all your support and loyalty to our platform!

Paul Caneparo

https://community.logos.com/discussion/comment/1050240#Comment_1050240

Right, it’s a bummer, but we lost international rights to sell all HarperCollins (HCCP) titles on Faithlife Ebooks. We can only sell HCCP ebooks inside US and territories until we can support localized pricing for our international customers. That means we need to offer their products in local currency, and accept local currency, in every country we want the rights to resell HCCP products. This will involve significant development work and is unlikely to happen soon. I had hoped to have some good news to share. Currently, we’re working to show the restrictions on the product description pages until we can work out a long-term solution. It’s a small gesture, I know. At least you will know about the restriction before you get to checkout.

This has NO bearing on Logos. They have entirely different contracts with HCCP.

So sorry not to have better news for you. We thank you for all your support and loyalty to our platform!

Deborah. You only mention HarperCollins. Does that mean there's been some development regarding Thomas Nelson, IVP and Hachette

Jan Krohn

https://community.logos.com/discussion/comment/1050240#Comment_1050240

That's quite ridiculous. Not even Amazon does that. They accept "only" around five or six different currencies.

What's the best way to send complaints to HCCP? A message to customer support might be an option, but if there's a more specific email or phone number, chances would be better that a complaint reaches someone who has actually the authority to do something about this issue.

Deborah Keiser

https://community.logos.com/discussion/comment/1050252#Comment_1050252

Yes, HarperCollins is the parent company for many imprints. Zondervan & Thomas Nelson are their main Christian lines, and they have quite a few more that affect our inventory, which includes some 6,000+ titles we carry. They are the largest Christian publisher worldwide.

Hachette bought Worthy recently, & with Faithwords, they have two main Christian publishers. The good news is they don't impose the same restrictions for selling internationally. However, they may choose to sell the international rights to a title individually and that may, or may not, restrict our ability to sell individual Hachette titles internationally. It's a complicated system that has an affect on all publishers, including IVP, and all resellers worldwide. So as you shop you may find an individual title or two we cannot sell internationally. The hiccup with HCCP has made the issue for you a bigger one than when restrictions were imposed on a few individual titles.

We are going to work on localized pricing in the English-speaking countries first, as others have done. HCCP has made that a little easier. I know how important it is to keep all of your books in the Logos system, and I hate to send you to other retailers, but I don't want you to wait for a book you may need today. It will still be a while before we can make it happen.

Again, thanks for your patience and patronage!

Paul Caneparo

https://community.logos.com/discussion/comment/1050267#Comment_1050267

Thanks Deborah. It's a shame that HarperCollins have done this. It obviously wasn't an issue previously. For instance, I have many Lee Strobel books from Zondervan, but can't buy the outstanding ones now. Hopefully one day.......

Andrew Lim

https://community.logos.com/discussion/comment/1050270#Comment_1050270

Hi, may I know if I physically travel to the US, will I be able to buy those locale restricted e-books on Faithlife? How does the restrictions being applied? Do they recognise our IP or the country is already tied to our respective Faithlife account?

JT (alabama24)

https://community.logos.com/discussion/comment/1060520#Comment_1060520

How does the restrictions being applied? Do they recognise our IP or the country is already tied to our respective Faithlife account?

It is my understanding that it is the credit card.

Kenneth Neighoff

https://community.logos.com/discussion/comment/1060527#Comment_1060527

Well here is a collection of books that are not available for purchase in the USA.

https://www.logos.com/product/168704/martyn-lloyd-jones-expositions-2?utm_source=logos8&utm_medium=appmessage&utm_content=27381-MartynLloydJonesExpositions2&utm_campaign=promo-prepub2019

Jan Krohn

https://community.logos.com/discussion/comment/1060527#Comment_1060527

It is my understanding that it is the credit card.

I'll be in the US for the VES conference in October. Question to the American Logos users here: what's the best place to obtain a US prepaid credit card?

Bernhard

https://community.logos.com/discussion/comment/1060530#Comment_1060530

I wonder if it is the credit card itself or the billing address??

Jan Krohn

https://community.logos.com/discussion/comment/1060534#Comment_1060534

I wonder if it is the credit card itself or the billing address??

Billing address will be my hotel in LA. At least while I'm staying there, that's gonna be good enough. Pre-loaded Visa gift cards seem to be available at Walmart. I think it's worth a try.

Deborah Keiser

https://community.logos.com/discussion/comment/1060536#Comment_1060536

Thanks for asking this question!! I sought the answer from the combined wisdom of others at Faithlife. The trigger for rights restrictions is apparently the billing address of the card you use. "...it is not IP based but by billing/shipping address, so [if] they would be able to adjust that (which would require a payment option that would function with a US billing address) I think it would work."

Give it a whirl while you are in the States, and let us know how it goes!!

Adam

https://community.logos.com/discussion/comment/1060566#Comment_1060566

Thanks for asking this question!! I sought the answer from the combined wisdom of others at Faithlife. The trigger for rights restrictions is apparently the billing address of the card you use. "...it is not IP based but by billing/shipping address, so [if] they would be able to adjust that (which would require a payment option that would function with a US billing address) I think it would work."

Give it a whirl while you are in the States, and let us know how it goes!!

Heading to the US in November so am keen to try this. I did place an order using VPN pointed to America with my billing & shipping address changed to the hotel I'm staying at but I was using an aussie credit card so I'm thinking the address of the card you use is the qualifier

Hoping a workaround exists when I get there

Matt Hamrick

New Martyn Lloyd-Jones Expositions on prepub advertised on my homepage says not available in the United States, yet every other resource of his is. I don't get that.

Rosie Perera

https://community.logos.com/discussion/comment/1060916#Comment_1060916

New Martyn Lloyd-Jones Expositions on prepub advertised on my homepage says not available in the United States, yet every other resource of his is. I don't get that.

Different publisher. I'm surprised they didn't work out a deal that made it available in the US, though, given that Faithlife is located in the US and probably the greatest percentage of their customers are in the US.

Armin

https://community.logos.com/discussion/comment/1060916#Comment_1060916

New Martyn Lloyd-Jones Expositions on prepub advertised on my homepage says not available in the United States, yet every other resource of his is. I don't get that.

The website states that it is not available in the US. However, even though I am located outside the US, I cannot buy it. I get the message: This product is not available in your region.

Would be interesting to find out where this book can be purchased.

John Goodman

https://community.logos.com/discussion/comment/1062932#Comment_1062932

Can we please be clear we would like the new deal to mean we can continue paying the same price as American customers. I don't want to find that if I was American it would be $15 but because I'm in England it is £15... As a loyal customer I really appreciate the arrangements we have been enjoying so far. Thanks

Armin

https://community.logos.com/discussion/comment/1060566#Comment_1060566

The trigger for rights restrictions is apparently the billing address of the card you use. "...it is not IP based but by billing/shipping address,

In the case of Kindle, the restriction is not based on the billing address but on the IP address. I have purchased numerous books on Kindle which I could not buy on Logos due to country restrictions.

Armin

https://community.logos.com/discussion/comment/1075144#Comment_1075144

Another one of those frustrating experiences:

It looks like publishers still refuse to accept that we live in a globalized world.

Adam

https://community.logos.com/discussion/comment/1060889#Comment_1060889

So I'm here in the states & bought a prepaid Mastercard & guess what!

It didn't work..... Can only use the card in the US so can't be that's the restriction, used my hotel as the billing address, made sure the prepaid card was the default one to be used

Faithlife, I'm physically here wanting to buy some products with a prepaid US card. What is the qualifier for restrictions?

Jan Krohn

https://community.logos.com/discussion/comment/1077352#Comment_1077352

So I'm here in the states & bought a prepaid Mastercard & guess what!

It didn't work..... Can only use the card in the US so can't be that's the restriction, used my hotel as the billing address, made sure the prepaid card was the default one to be used

Faithlife, I'm physically here wanting to buy some products with a prepaid US card. What is the qualifier for restrictions?

Change the shipping address and the billing address. It did work for me.

Edit: maybe also chage the billing address for your other payment methods.

Armin

https://community.logos.com/discussion/comment/1077353#Comment_1077353

[Change the shipping address and the billing address. It did work for me.

I assume you also had a prepaid credit card. How can I get one without being a US resident?

Armin

Adam

https://community.logos.com/discussion/comment/1077357#Comment_1077357

[Change the shipping address and the billing address. It did work for me.

I assume you also had a prepaid credit card. How can I get one without being a US resident?

Armin

Thanks Jan,

What I ended up doing was also removing my aussie address & credit card even though they weren't set at default & this worked

To clarify for everyone, I bought a prepaid credit card & added funds to it, removed my listed credit card, removed my normal home address & changed it to the hotel one & was able to purchase what I was after

Jan Krohn

https://community.logos.com/discussion/comment/1077357#Comment_1077357

I assume you also had a prepaid credit card. How can I get one without being a US resident?

Please send me a pm, or change your privacy settings so that I can send you one.

Armin

https://community.logos.com/discussion/comment/1077372#Comment_1077372

Please send me a pm, or change your privacy settings so that I can send you one.

Hi Jan, sorry, somehow your name does not come up when I try to send you a PM. I am also not sure where to change the privacy setting.

Jan Krohn

https://community.logos.com/discussion/comment/1077475#Comment_1077475

Hi Jan, sorry, somehow your name does not come up when I try to send you a PM. I am also not sure where to change the privacy setting.

Maybe you need to send me a friend request first? I didn't see any options for sending friend requests though... idk...

Maybe just send me a message through the contact form on my website (see forum signature).

Armin

https://community.logos.com/discussion/comment/1077478#Comment_1077478

Maybe just send me a message through the contact form on my website (see forum signature).

Done

NB.Mick

https://community.logos.com/discussion/comment/1077478#Comment_1077478

Hi Jan, sorry, somehow your name does not come up when I try to send you a PM. I am also not sure where to change the privacy setting.

Maybe you need to send me a friend request first? I didn't see any options for sending friend requests though... idk...

Sending a PM through Faithlife works only if both of you are members of the same FL group (followers doesn't count - this is to avoid spam and harassment). If this is not the case, one of you could quickly set up a group for the purpose of communication (don't make it "secret", "private" is okay), tell its name here, and the other could join.

Armin

https://community.logos.com/discussion/comment/1077499#Comment_1077499

I just noticed that Logos.com now allows me to filter by Geographic Availability. Although I don't like geographic limitations of publishers, it is great to have now this filter.

NB.Mick

https://community.logos.com/discussion/comment/1099865#Comment_1099865

I just noticed that Logos.com now allows me to filter by Geographic Availability. Although I don't like geographic limitations of publishers, it is great to have now this filter.

Same here. The filter currently is buggy when combined with other filters (such as the store), but I hope this will be fixed soon.

David Ames

https://community.logos.com/discussion/comment/1099865#Comment_1099865

Although I don't like geographic limitations of publishers,

It made sense in the dead tree era. Print local and give local control.

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