Does This Mean We Are Losing Our Free Original Starting March 1, 2019?

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Andrew Biddinger | Forum Activity | Posted: Fri, Feb 1 2019 11:02 AM

Does This Mean We Are Losing Our Free Original Starting March 1, 2019?

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Mattillo | Forum Activity | Replied: Fri, Feb 1 2019 11:10 AM

Oh wow I didn't get that email but it sounds like no free original anymore. Just three free classics

Posts 14
Justin Smith | Forum Activity | Replied: Fri, Feb 1 2019 11:15 AM

It sure sounds like it. I guess they're planning on replacing the free faithlife original with two extra public domain books and a 25% off coupon if we opt to spend more money on their platform.

It's a shame if that ends up being the case. The faithlife originals, along with the Bible courses, were one of my main reasons to purchase an annual subscription. Now 7 or 8 of the faithlife original resources I was promised might just disappear. Not really what I signed up for (if that's indeed what the email means).

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Mattillo | Forum Activity | Replied: Fri, Feb 1 2019 11:23 AM

If you don't mind me asking, what Connect plan are you on?  I am on the essentials plan.  I didn't get the email so I wonder if it is only certain plans?

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Justin Smith | Forum Activity | Replied: Fri, Feb 1 2019 11:24 AM

I have an annual subscription to faithlife essentials and I got the same email.

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Mark Barnes | Forum Activity | Replied: Fri, Feb 1 2019 11:26 AM

That's a disappointment. The free monthly book was one of the key added attractions to the Connect programme. Two free eBooks and a 25% discount on high prices don't really make up for that.

Posts 287
Andrew Biddinger | Forum Activity | Replied: Fri, Feb 1 2019 11:33 AM

Mattillo:

If you don't mind me asking, what Connect plan are you on?  I am on the essentials plan.  I didn't get the email so I wonder if it is only certain plans?

I'm on the Essentials tier.

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NB.Mick | Forum Activity | Replied: Fri, Feb 1 2019 11:33 AM

well, the free book was from a very small selection where I tended to own all interesting things and finally settled on a book rather than being really enthusiastic about it. Three free classics is not bad - okay, a 50% coupon on the Lexham titles would be much better than only 25% which I may or may not use in a month. 

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Mike Pettit | Forum Activity | Replied: Fri, Feb 1 2019 11:37 AM

The problem that I have is that I own literally all the classics to choose from (part from some Spanish and Russian titles), so it is useless to me.

Presumably they cannot make this change during the annual subscription period where you have paid in advance for the benefit without the choice of a pro-rata refund?   

Posts 14
Justin Smith | Forum Activity | Replied: Fri, Feb 1 2019 11:40 AM

I hold an annual subscription and received the same email, which seems to indicate it will apply immediately to all users. It sure looks like they are planning on removing promised benefits to annual subscribers.

I bet if we were to go back and read the terms and conditions they reserve the right to remove benefits we’ve paid for in advance...

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Mark Smith | Forum Activity | Replied: Fri, Feb 1 2019 11:49 AM

Mark Barnes:
The free monthly book was one of the key added attractions to the Connect programme.

I wasn't always finding a book I wanted, so it wasn't as important to me as to you.

Note the additional information:

Additionally, we added more books to your library at the beginning of January, many of which are original content from Faithlife (Faithlife Ebook Originals.)

For me this more than makes up for the loss of one free book a month. I counted 52 new resources added to my Library on January 2. YMMV since I did own a few of the ones downloaded and you may own more or fewer than I do. All 52 have temporary licenses, but I am supposing from the email that we'll have them on a more-or-less permanent basis.

Pastor, North Park Baptist Church

Bridgeport, CT USA

Posts 14
Justin Smith | Forum Activity | Replied: Fri, Feb 1 2019 12:04 PM

Mark Smith:

Additionally, we added more books to your library at the beginning of January, many of which are original content from Faithlife (Faithlife Ebook Originals.)

For me this more than makes up for the loss of one free book a month. 

I would much rather continue to gradually build up a library of books I selected and can keep than be given more temporary licenses. In my use-case they are not equivalent and do not make up for the change, though I’m glad your experience won’t be as negatively affected.

Posts 52
Ron Ferguson | Forum Activity | Replied: Fri, Feb 1 2019 12:30 PM

So I'm going to go way out on a limb here.  The ad says a discount on Lexham books will start March 1.  I believe the 2 free books with the FL Connect subscription are on the Faithlife EBooks page, not the Lexham books page.  I'm thinking we now get 3 books free from Fl EBooks, and a discount if we purchase a book from Lexham Press.  

Maybe the Marketing folks can better explain the change.  Just my thoughts.

Posts 287
Andrew Biddinger | Forum Activity | Replied: Fri, Feb 1 2019 12:34 PM

Ron Ferguson:

So I'm going to go way out on a limb here.  The ad says a discount on Lexham books will start March 1.  I believe the 2 free books with the FL Connect subscription are on the Faithlife EBooks page, not the Lexham books page.  I'm thinking we now get 3 books free from Fl EBooks, and a discount if we purchase a book from Lexham Press.  

Maybe the Marketing folks can better explain the change.  Just my thoughts.

That's what I thought originally! My first reading was that FL was just adding to our benefits! :) But, because the Original wasn't mentioned I began to wonder.

Posts 52
Ron Ferguson | Forum Activity | Replied: Fri, Feb 1 2019 1:05 PM

Andrew, I see where you're coming from.  As we know sometimes FL ads aren't always that clear, maybe to the marketer but not the customer.  Hopefully they will explain further.

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Jake Press (Faithlife) | Forum Activity | Replied: Fri, Feb 1 2019 1:08 PM

Hello Everyone,

Thank you for reaching out. We would like to clarify that you are not losing anything from your benefits of Faithlife Connect. As of March 1st, we are adding in new libraries (resources and books) all included in your subscription without you having to redeem anything. As we evaluated the titles that we would include, we realized a significant portion (80%+) would be titles you would normally select from via Originals. We had to change this benefit so that you wouldn't be selecting from titles that are now going to be included in your subscription.

We also wanted to make sure that we keep our promise to offer value, and thus the reason why we are giving you an additional 25% that can be used for 1 time (anything in the cart) EACH MONTH.

Lastly, we are also expanding how many classics you get on a monthly basis as well. As of March 1st, you will be able to redeem 3 Classics from the entire 3,000+ list.

We hope you continue to enjoy the benefits of Faithlife Connect and look forward to continuing to serve you.

Thank you!

Connect Team

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Mattillo | Forum Activity | Replied: Fri, Feb 1 2019 1:12 PM

Jake Press (Faithlife):

Hello Everyone,

Thank you for reaching out. We would like to clarify that you are not losing anything from your benefits of Faithlife Connect. As of March 1st, we are adding in new libraries (resources and books) all included in your subscription without you having to redeem anything. As we evaluated the titles that we would include, we realized a significant portion (80%+) would be titles you would normally select from via Originals. We had to change this benefit so that you wouldn't be selecting from titles that are now going to be included in your subscription.

We also wanted to make sure that we keep our promise to offer value and thus the reason why we are giving you an additional 25% that can be used for 1 time (anything in the cart) EACH MONTH.

Lastly, we are also expanding how many classics you get on a monthly basis as well. As of March 1st, you will be able to redeem 3 Classics from the entire 3,000+ list.
We hope you continue to enjoy the benefits of Faithlife Connect and look forward to continuing to serve you.

Thank you!

Connect Team

Thank you Jake. I'm currently an essentials no library subscriber (old LN now). I didn't get an email about this but it sounds like I'm be losing the free original.  Am I correct? Just curious

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Justin Smith | Forum Activity | Replied: Fri, Feb 1 2019 1:19 PM

Jake Press (Faithlife):

As we evaluated the titles that we would include, we realized a significant portion (80%+) would be titles you would normally select from via Originals. We had to change this benefit so that you wouldn't be selecting from titles that are now going to be included in your subscription.

Hi Jake,

While up until now we could keep the monthly free Faithlife Original books included with our Connect subscription regardless of our subscription status, we now only can access these resources as long as we have a Connect subscription. As I stated above, a temporary license is not equivalent to a free book. In my experience this is a big change not really made up for with a 25% cupon or two extra public domain books. I realize different users will see different value in these changes, but in my case this feels like a definite loss of value, after purchase. :(

Posts 52
Ron Ferguson | Forum Activity | Replied: Fri, Feb 1 2019 1:25 PM

Thank you Jake for the clear answer and update.Big Smile

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SineNomine | Forum Activity | Replied: Fri, Feb 1 2019 2:11 PM

Meanwhile long-time Verbum Now customers continue on with no courses, no FL originals, and only one book per month from a list shorter than the FL Connect Classics list. Could be worse, FL Connect folks.

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