I've mentioned this at least twice before. I'd really appreciate an answer. I used to get Connect emails until I checked my preferences a few months ago and found the box UNCHECKED. So I checked it. Since then I have received nothing. I tried the reset and rechecked everything still no emails for months. There are several emails that have been mentioned on the forums this week that I have not received. I don't know what emails I'm not getting. I can't trust any of the settings on the email subscription page, and I am not the only one. There has to be at least a dozen mentions by others on the forum this week about emails they did not receive. Please fix this.
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Hi Randy,
This has been passed to our email team to investigate. Thank you.
Thanks, Glenn. I look forward to hearing back from them. I'm anxious to get my monthly emails and specials back. And I'm sure others are too.
Have Faithlife Connect emails gone out this month yet?
My Settings
All my emails: (I will try my best to keep this updated daily)
Date: Fri, 1 Mar 2019 20:28:36 +0000 (GMT)From: Logos Bible Software <communications@faithlifemail.com>Subject: Contest of Testaments Voting has now begun!
Date: Fri, 01 Mar 2019 22:43:18 +0000From: Logos Bible Software Blog <noreply+feedproxy@google.com>Subject: Want to Pick What Goes on Sale Next? Then You’ll Love This. from the Logos Bible Software Blog
Date: Fri, 1 Mar 2019 23:46:45 +0000 (GMT)From: TestFlight <no_reply@email.apple.com>Subject: "Logos Bible Study Tools 8.2.1 (8.2.1.9)" for iOS is now available to test
Date: Sat, 2 Mar 2019 17:04:12 +0000 (GMT)From: Logos Bible Software <communications@faithlifemail.com>Subject: Staff Pick: The Brill Dictionary of Ancient Greek
Date: Sat, 2 Mar 2019 18:39:22 +0000 (GMT)From: Logos Free Book of the Month <communications@faithlifemail.com>Subject: Free book: How Bible Stories Work
Date: Sat, 02 Mar 2019 22:31:38 +0000From: Logos Bible Software Blog <noreply+feedproxy@google.com>Subject: Save Up to 43% on Favorites Like Ryken, Lloyd-Jones, and Hughes from the Logos Bible Software Blog
Date: Mon, 4 Mar 2019 17:31:37 +0000 (GMT)From: Logos Pre-Pub and Community Pricing <communications@faithlifemail.com>Subject: Tim Keller Study Guides (3 vols.)
Date: Mon, 4 Mar 2019 18:01:48 +0000 (GMT)From: Logos Bible Software <communications@faithlifemail.com>Subject: [VOTE] Round 2 is live
Date: Mon, 4 Mar 2019 21:21:17 +0000 (GMT)From: Faithlife Ebooks <communications@faithlifemail.com>Subject: March’s free book: Gospel Deeps
Date: Mon, 4 Mar 2019 21:22:03 +0000 (GMT)From: Faithlife Connect <communications@faithlifemail.com>Subject: Free book when you take our survey
Date: Mon, 04 Mar 2019 21:52:15 +0000From: Logos Bible Software Blog <noreply+feedproxy@google.com>Subject: How to Easily Restore a Deleted Document from the Logos Bible Software Blog
Date: Mon, 04 Mar 2019 22:21:17 +0000From: theLAB <noreply+feedproxy@google.com>Subject: theLAB
Date: Tue, 5 Mar 2019 00:33:42 +0000 (GMT)From: Lexham Press <communications@faithlifemail.com>Subject: How do you learn a dead language?
Date: Tue, 5 Mar 2019 17:28:01 +0000 (GMT)From: Logos Pre-Pub and Community Pricing <communications@faithlifemail.com>Subject: Stoics of the Roman Era Collection (18 vols.)
Date: Tue, 5 Mar 2019 20:58:26 +0000From: MPSeminars <morrisp@mpseminars.com>Subject: Logos Training Newsletter
Date: Wed, 6 Mar 2019 00:15:05 +0000 (GMT)From: Faithlife Ebooks <communications@faithlifemail.com>Subject: Featured deals: Forever, Enjoying the Presence of God, and more
Date: Wed, 6 Mar 2019 16:24:27 +0000 (GMT)From: Logos Pre-Pub and Community Pricing <communications@faithlifemail.com>Subject: 1 Samuel as Christian Scripture: A Theological Commentary
Date: Wed, 6 Mar 2019 18:03:35 +0000 (GMT)From: Lexham Press <communications@faithlifemail.com>Subject: Feed your soul, equip your ministry
Date: Wed, 6 Mar 2019 18:02:17 +0000 (GMT)From: Verbum Sales and Special Offers <communications@faithlifemail.com>Subject: Free St. Joseph devotional and other resources
Note the 4th in the list above from Faithlife Connect
Thanks again for subscribing to Faithlife Connect. How’s it going so far? We’d love to learn what you’re enjoying, what could be improved, and how to give you the best possible experience. Complete this survey before March 25, and we’ll email you a code to download Spread the Word: 12 Christian Leaders on Church Growth. It features contributions from Craig Groeschel, Ed Stetzer, Tony Evans, and other Christian teachers.
Complete this survey before March 25, and we’ll email you a code to download Spread the Word: 12 Christian Leaders on Church Growth. It features contributions from Craig Groeschel, Ed Stetzer, Tony Evans, and other Christian teachers.
I saw this and thought I might be back in, but I've read that others have received the Monthly connect email for March and a corrected one also went out this morning. I have received neither of those emails.
Hi Randy, I'm on the email marketing team and have been investigating this issue. It turns out we have an "opt out" link in Faithlife Connect newsletters that is not tied to the email preferences page. On our end, it appears that several people including you have clicked this (intentionally or not) and then have no way of subscribing to updates again.
I've manually added you back into our query so next month you should receive the email. Do me a favor: if you don't receive that email next month, please email me directly at giovanni.segar@faithlife.com and I'll keep looking into it.
I apologize that this has not been resolved quicker!
Many many thanks for looking in to this!! I don't recall that happening but memory is something I have a lot of trouble with. Regarding others who have also reported not receiving emails, will they be added back or do they need to specifically request it? I know there are two here: https://community.logos.com/forums/p/171439/990632.aspx#990632. And there are a few other threads I can try to track down where others mentioned not receiving emails if needed, or can you automate a confirmation email to them? Or will the Email preferences be fixed in the near future to allow opting back in?
Thanks again for looking in to this and I'll be looking forward to getting my next email.