"This Resource is Not Currently Available On This Device" - Logos Bible Software 8.6 8.6.0.0052 on macOS system

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Posts 30
178294z | Forum Activity | Posted: Sun, Aug 4 2019 7:23 PM

My desktop program gets the error "This Resource is Not Currently Available On This Device but here's a preview" when I try to open resources from my library. I am running Logos 8.6 8.6.0.0052 on macOS system fully updated. 

Any thoughts? 

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JT (alabama24) | Forum Activity | Replied: Sun, Aug 4 2019 7:47 PM

178294z:
Any thoughts?

Newer versions of L8 introduced "cloud resources." A strong following of users have requested the ability to download only parts of their library. It appears that you have some resources "in the cloud." 

Go to preferences and see what your settings are for "use internet." 

You will need to make sure to use the right settings for your preference. You will then need to download manually any resources which you want downloaded which were not previously downloaded. 

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Dave Hooton | Forum Activity | Replied: Mon, Aug 5 2019 9:36 AM

178294z:
My desktop program gets the error "This Resource is Not Currently Available On This Device but here's a preview" when I try to open resources from my library.

See this wiki article for ways to find and download "cloud" resources.

In Program Settings, check that Download New Resources = YES (else they are in the "cloud").

Dave
===

Windows 10 & Android 8

Posts 45
Darren Loechel | Forum Activity | Replied: Fri, Aug 16 2019 6:53 AM

Did either of the two solutions below help you? I had the same trouble running 8.5.0.0026 on a PC, but under the 'About' heading on the help drop down, I noticed that my version wasn't the same as yours. I told it to do an application update. This didn't help. Pressing the 'Download now' button didn't help either.

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JT (alabama24) | Forum Activity | Replied: Fri, Aug 16 2019 6:57 AM

Please give us a screen shot of your “use Internet “ settings 

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Posts 45
Darren Loechel | Forum Activity | Replied: Sat, Aug 17 2019 3:37 PM

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JT (alabama24) | Forum Activity | Replied: Sat, Aug 17 2019 6:47 PM

Based on your settings, you will only be able to get updates between 10 PM & 6 AM. Is that when you are trying to get the updates? It will only work during those hours.

Also: If for some reason your settings got changed and there was a period of time where new resources didn't download, you might have to manually download those that didn't. Sort/Filter your library for those resources. 

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SineNomine | Forum Activity | Replied: Sat, Aug 17 2019 6:51 PM

JT (alabama24):
Based on your settings, you will only be able to get updates between 10 PM & 6 AM. Is that when you are trying to get the updates? It will only work during those hours.

Hmmm. I would read those settings as meaning that Logos will automatically download resources only within that time period, but that I could still manually download whenever I want.

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Dave Hooton | Forum Activity | Replied: Sun, Aug 18 2019 4:06 AM

Darren Loechel:

..

Your resources will automatically download between those hours, provided Logos is running (and your computer may need to be awake; not sleeping). However, the metadata can download and make it look like the resource is available; but you get the "not currently available" message instead. So manually download them as I indicated earlier.

You could change the Auto Download setting to NO, and start the download when you are ready e.g. before you go to bed!

Dave
===

Windows 10 & Android 8

Posts 45
Darren Loechel | Forum Activity | Replied: Sun, Aug 18 2019 5:50 PM

Thank you all very much. Changing those settings meant it downloaded straight away. I thought it would download automatically during that time, and didn't realise Logos had to be running.

I will thank you personally in heaven!

Darren

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Dave Hooton | Forum Activity | Replied: Sun, Aug 18 2019 5:57 PM

I'm rewarded already.

Dave
===

Windows 10 & Android 8

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JT (alabama24) | Forum Activity | Replied: Sun, Aug 18 2019 6:05 PM

SineNomine:
I would read those settings as meaning that Logos will automatically download resources only within that time period, but that I could still manually download whenever I want.

I can understand the confusion, but that isn't what FL means. For the record, I think the behavior should conform to how you view it. 

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Posts 40
Joe Hicks | Forum Activity | Replied: Mon, Dec 2 2019 2:01 PM

I have been having so many problems since 8 and this wiki now explains why.  in my library window on the filter pane it says i have 740 books on "this device" and 4434 books "not on this device.  My miseries were accentuated by a PC failure and then a reinstall on a new PC.  How do I tell logos to download all those books at one time so I don't have to download them 1x1?  thanks in advance.  

Posts 40
Joe Hicks | Forum Activity | Replied: Mon, Dec 2 2019 2:04 PM

nevermind.  duh.  hilite them all, rightclick and download all.

this thread has been so helpful....  thanks!!!

Posts 5
TYA | Forum Activity | Replied: Mon, Apr 13 2020 12:08 AM

Help!  I just purchased Marcus Jastrow's Dictionary of Targumim, Talmud and Midrashic Literature, and when I search for it in my library, and then click on it, I'm given the option to "Download" it, but the download button doesn't work.  I read in replies up above that the Internet preferences are important in Logos, so mine are,

"Use Internet": YES

"Automatically Start Downloads": NO

"Click to Download Available Downloads (263MB)" ***I DON'T WANT THESE UPDATES--ONLY THE 2 MODULES I JUST PURCHASED***

"Download New Resources": YES (but I also tried NO, and that still didn't let me manually download the modules)

So why in the world can't I download this resource.  I keep clicking the "Download" button 100 times and nothing happens--no message, no error, nothing.  This is beyond frustrating.  (I'm new to Logos, but I've wasted a whole hour trying to get 2 resources I just purchased downloaded!!!)

Please, DON"T tell me that I just purchased some kind of "Cloud-only" resource that I can't save on my own computer.  I don't need a glorified Kindle reader.  I want resources on MY computer.  What won't these 2 modules download?

Thanks for your help.

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MJ. Smith | Forum Activity | Replied: Mon, Apr 13 2020 1:13 AM

Welcome to the forums.

What time frame have you set for downloads?

How long are you waiting for the download to start? If you keep pushing buttons without giving time for the download to start you may be canceling one command by initiating another.

BTW Logos terminology is resources not modules ... and not Jastrow is not a cloud-only resource. Cloud-only is generally reserved for large databases driving specific tools.

Orthodox Bishop Hilarion Alfeyev: "To be a theologian means to have experience of a personal encounter with God through prayer and worship."

Posts 5
TYA | Forum Activity | Replied: Mon, Apr 13 2020 2:42 AM

MJ, thank you for your response.

"What time frame have you set for downloads?"

I had set none, as a brand new user, and someone who *doesn't* like any software downloading updates of any kind without my permission.  As noted above already, I had "Automatically Start Downloads" set to NO, so there was no option showing to set a time range.  But after reading your post, I went and turned it to YES, and two things happened as a result: 1) all the hundreds of downloads / updates that I didn't want came pouring into my system; 2) I finally had my 2 purchased resources automatically download.

Result: I'm not happy.  (Yes, I'll live just fine with this initial round of downloads, but don't tell me that I *have* to download everything Logos wants me to, just in order to get what I actually bought and paid for).  Again I ask, why, with the settings I specified up above, did the "Download" button not work on my two purchased modules?

"How long are you waiting for the download to start? If you keep pushing buttons without giving time for the download to start you may be canceling one command by initiating another."

I was a former technical support agent.  Thank you for your concern, but I wasn't having a contest to see how fast I could repeatedly press the "Download" button.  I understand these things.  The option to download simply didn't work.  I closed Logos, reopened it, changed "Internet" settings in the "Program Settings," and tried everything a competent computer use would naturally do.  The option to download simply didn't work.  The problem that I would submit as feedback (while still wanting to know *why* it didn't work) is that Logos should provide a notification or error message.  But instead, nothing, nada, zilch happened.  That is a problem.

Again, after reading your post, and then going into the "Program Settings," I couldn't find any "time range" set for downloads (again, because I don't like the idea of an app on my computer constantly connecting to the internet), and that is when I tried turning "Automatically Start Downloads" to YES, and then my modules (along with everything else I don't want) got downloaded.

Please, if you (or someone else) can, explain why I couldn't just download my desired resources without the hundred other updates.  Thank you.

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MJ. Smith | Forum Activity | Replied: Mon, Apr 13 2020 3:13 AM

TYA:
Please, if you (or someone else) can, explain why I couldn't just download my desired resources without the hundred other updates.  Thank you.

Others with more knowledge of the inner workings can give you a more precise answer and seeing the list of updates applied would give you a more accurate picture but the short answer is "some of the indexing within a resource is dependent upon the software" (a recent example was a Bible reverse interlinear being held up until a software change was made). And "some features are dependent upon the updating of databases on your PC" (a systematic theology index is a current example) which Faithlife rolls out with regular updates which are announced in the forums.

FYI - backup and recovery as well as syncing between installations in Logos is dependent upon internet connectivity.

Orthodox Bishop Hilarion Alfeyev: "To be a theologian means to have experience of a personal encounter with God through prayer and worship."

Posts 11095
Denise | Forum Activity | Replied: Mon, Apr 13 2020 6:54 AM

TYA:
... someone who *doesn't* like any software downloading updates of any kind without my permission.  As noted above already, I had "Automatically Start Downloads" set to NO, so there was no option showing to set a time range.  But after reading your post, I went and turned it to YES, and two things happened as a result: 1) all the hundreds of downloads / updates that I didn't want came pouring into my system; 2) I finally had my 2 purchased resources automatically download.

We just passed our tenth anniversary of this issue! You do NOT get to buy a book without Logos-pain (along with ignoring your ownership of your computer ... but you ARE a Christian, so they can do that). Smiling.

I finally got enough books, and pulled my Logos off the net. Life is quiet, easy-going, and I read any new purchases on the mobile. No constant this and that.

And Jastrow is good. They also have Strack/Billerbeck (in german).

"I didn't know God made honky tonk angels."

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Keep Smiling 4 Jesus :) | Forum Activity | Replied: Mon, Apr 13 2020 7:04 AM

TYA:
But after reading your post, I went and turned it to YES, and two things happened as a result: 1) all the hundreds of downloads / updates that I didn't want came pouring into my system; 2) I finally had my 2 purchased resources automatically download.

Welcome Big Smile

Download message shows total size of stuff to be downloaded while lacking user friendly way to see what will be downloaded. After download completes, can click Notification (number in upper right of main application window) to see what stuff was downloaded (Resources, Datasets, Program Update, ...)

TYA:
(Yes, I'll live just fine with this initial round of downloads, but don't tell me that I *have* to download everything Logos wants me to, just in order to get what I actually bought and paid for)

For initial Logos OR Verbum application installation on Windows OR macOS, can choose minimal set for initial download instead of everything. FYI: the upper case OR reflects search syntax convention implemented by Faithlife developers so OR is a boolean operator.

My demonstration Faithlife account (order total of $ 0.00) has a number of resources not downloaded to device (so clicked Download button in Library Resource Information for 15 recently "purchased" resources).

Program setting "Automatically Start Downloads" can be set to No. Clicking Download in Library resource information causes size to appear in download message (along with automatically downloading resource for me using 8.13.0.0006 on macOS 10.15.4). If clicking Download does not begin download when connected to the internet, please start a new forum thread (suggest title begins with BUG); awesome would be attaching diagnostic log files for application session where download did not start. Logos Wiki has => Diagnostic Logging – PC & Mac

By the way, Marcus Jastrow's Dictionary of Targumim, Talmud and Midrashic Literature has a resource size of 29.6 MB (31048869 bytes).

With application connected to Internet, search example (for one of the character names in Pilgrim's Progress) shows results in downloaded resources, library resources not on device (Cloud), and resources available for purchase (Bookstore):

Keep Smiling Smile

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