Sluggish Highlights

When I take a note or highlight a text, it can sometimes take up to 30 seconds or longer for the change to take effect. I recently reinstalled Logos and it did not fix the problem. I've attached my most recent log on the issue.

Logos 8.12.0.0017

MacOS 10.15.4

5428.LogosLogs.john.20200422-145615.zip

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Comments

JT (alabama24)

I am not an expert at reading logs. While we wait for a techie to pop in, can you tell me what you layout looks like? What happens when you have a very basic layout (only a couple resources open, none linked)? What happens when you highlight in a brand new, never been highlighted resource?

Dave Hooton

5428.LogosLogs.john.20200422-145615.zip

I see 17s after applying one note to applying the next note, but does that mean you applied the second note immediately after the first note took effect?

In between were several messages relating to Notes Tool taking a long time to execute commands e.g.

SQLite Profile | 508ms in notestool.db for: insert into MatchingNotes select n.NoteId from Notes n where n.IsDeleted = 0 and n.IsSyncing = 0..

But you should refer this to Customer Support for a more complete diagnosis.

marino389@gmail.com

https://community.logos.com/discussion/comment/1096586#Comment_1096586

While we wait for a techie to pop in, can you tell me what you layout looks like? What happens when you have a very basic layout (only a couple resources open, none linked)? What happens when you highlight in a brand new, never been highlighted resource?

The layout I was using was fairly large. You can see it below. Using a smaller layout does not make a difference. I'll try some of your suggestions like confirming that no resources are linked and using a never before highlighted resource. Might take me a week or so to figure it out since the highlights are not always delayed...so it's hard to tell for sure if a certain behavior fixes the problem.

marino389@gmail.com

https://community.logos.com/discussion/comment/1096606#Comment_1096606

I see 17s after applying one note to applying the next note, but does that mean you applied the second note immediately after the first note took effect?

Hmmm...I'm not sure. The logs don't tell you how long between pressing the highlight button and when it takes effect?

But you should refer this to Customer Support for a more complete diagnosis.

Just sent them an email.

marino389@gmail.com

https://community.logos.com/discussion/comment/1096631#Comment_1096631

Here's one additional piece of information that I just remembered. The delay affects both notes and highlights. One way to eliminate the delay on the notes is to close all open notes files. Then, when I select text and click "Add Note" it instantly populates a note document. But if the note document is already open, it takes a significant amount of time.

Dave Hooton

https://community.logos.com/discussion/comment/1096631#Comment_1096631

I see 17s after applying one note to applying the next note, but does that mean you applied the second note immediately after the first note took effect?

Hmmm...I'm not sure. The logs don't tell you how long between pressing the highlight button and when it takes effect?

The log shows that the Add Note command is activated fairly quickly, but not when it takes affect. So the best way is to start a new note immediately after the first has taken effect. The activity, if any, in between may help diagnose the issue.

Dave Hooton

https://community.logos.com/discussion/comment/1096632#Comment_1096632

One way to eliminate the delay on the notes is to close all open notes files. Then, when I select text and click "Add Note" it instantly populates a note document. But if the note document is already open, it takes a significant amount of time.

The many "SQLite Profile | 508ms in notestool.db for: insert into MatchingNotes..." messages would seem to confirm the delay with "open notes files" (plural). How many, though? Your last statement indicates a single "note document".

marino389@gmail.com

https://community.logos.com/discussion/comment/1096643#Comment_1096643

How many, though?

I usually only have one note file open at a time. Sometimes two but no more than that.

marino389@gmail.com

https://community.logos.com/discussion/comment/1096657#Comment_1096657

In case anyone is interested, here's a screen recording showing the delay. The delay in this video is pretty average...though there are times when it can be even longer.

5852.Screen Recording 2020-04-23 at 9.43.41 AM.mp4