Logos 4.0d will not install

Hello

I've searcehd the forum and the wiki but have'nt come across anybody else with this problem. I'd appreciate any suggestions.

The update for Logos 4.0d was dowloaded automatically and I was prompted to restart Logos in order to install the update. I did this but a dialog told me I had to run Logos "as administrator" by right-clicking the Logos-icon and choosing that option.

I've done that again and again to no avail. After choosing "Run as administrator" I get the usual "User Account Control" dialog asking me whether it's okay to allow Logos to start. This is normal procedure (on my computer, at least). I okay that and then get the following dialog:

I press "yes" (or, rather "Ja" in Swedish).

Then I get the following dialog:

In my understanding this is exactly what I keep doing. I've right-click the logos-icon and choose "Run as administrator. I've tried this over and over but get the same sequence of dialogs. Am I missing something? I just can't see what the problem is and I have not encountered anything like this with the previous updates. I've never downloaded any of the betas. I'm on Windows 7 Ultimate.

Thanks for any suggestions, tips or ideas!

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Melissa Snyder

Hello Andreas,

Does it make any difference to run setup from this link: http://downloads.logos.com/LBS4/Installer/Logos4Setup.exe? Could you enable logging and upload the setup logs to this thread?

Thanks,
Melissa

Andreas Holmberg

Hello Melissa

No, running setup from the link you suggested had the same result ending up with:

I've enabled loggin using the suggested script. However, when I'm bumped a log file does not seem to be produced as I never actually enter Logos. I attach the log file that is produced if I choose to NOT have Logos install the update. Then Logos 4.0c starts as usual and I suspect the log file will not show anything strange. I try uploading according to the instructions ion the wiki here below:

8270.Logos4.log

I appreciate your effort!

Melissa Snyder

I've enabled loggin using the suggested script. However, when I'm bumped a log file does not seem to be produced as I never actually enter Logos. I attach the log file that is produced if I choose to NOT have Logos install the update. Then Logos 4.0c starts as usual and I suspect the log file will not show anything strange.

Thank you. I've submitted a report to development with the log file.

Andreas Holmberg

Thank you. I've submitted a report to development with the log file.

Hello again Melissa

When a report is submitted to development, what does that mean? Will they look into the matter and within what approximate timeframe? Will they post a reply on this thread or how will I become aware of a possible solution?

Kindly

Bryan Albert

I've enabled loggin using the suggested script. However, when I'm bumped a log file does not seem to be produced as I never actually enter Logos. I attach the log file that is produced if I choose to NOT have Logos install the update. Then Logos 4.0c starts as usual and I suspect the log file will not show anything strange. I try uploading according to the instructions ion the wiki here below:

Andreas, this message is designed to be shown only on Windows XP when a user uses the RunAs dialog with the "Protect my computer and data from unauthorized program activity" checkbox checked. It doesn't make sense that it should show up on your Windows 7 machine, especially since you have installed Logos 4 successfully before. It looks like you might also see it if your Documents folder is missing, e.g. C:\Users\andreas\Documents does not exist. Is it possible that something happened to your Documents folder, or that there's something special or strange about it, like you redirected it to a different location or something?

I'm not sure why your setup log file isn't being written to the normal place (the "Logos Log Files" folder in your Documents folder--hmm...) I suspect that it's being written somewhere, though. Could you search for it, please? Perhaps it could be in your Temp folder (In Windows Explorer, type %temp% into the address bar) or in another user's Documents folder. You should be able to type logos4setup.log in your Start button's Start Search field and see it listed.

If you can't find it, you could try this: even when logging is disabled, Setup-related activities are still logged, only to a different location. You could disable logging (see the Diagnostic Logging page) and try the update again, then look in your TEMP folder as described above.

Bryan

Andreas Holmberg

Hello Bryan

I sure appreciate your effort and quick reply!

You were right that the folder Logos Log Files were in the temp-folder.

I've now managed to locate some log files. I hope they may be illuminating.

0564.logos4setup.log Most recent one.

7433.logos4setup[1].log Biggest one.

0488.logos4setup.log Oldest one.

Thanks!

Andreas Holmberg

Hello again

Yes, it might be that any pointers to "my documents"-folder are redirected. Whenever I dock my laptop in church I'm connetcted to our network and "my documents" are saved to a server. However the "My documents"-folder is supposed to sync and mirror itself to the harddrive of my laptop.

This is not a new set up but has been my computers' environment for 1½ years. However, recently there was a glitch with my server-connection and our computer support-people had to set it up again. Maybe they altered some setting that's causing the problem? I did ask them about it before posting my question on the forum but because of the looks of the dialog-boxes that I get they assumed it was a problem with the Logos software.

Andreas

Bryan Albert

Andreas,

Please save the attached file to your hard disk, rename it Logos4Setup.exe then run it. It's a test version that should bypass the problem. I'd like to see the log file that it generates, so if you would find that file and post it back here, I'd appreciate it. It should also update you to 4.1, though if there's something else amiss, the log file should reveal that.

Thanks,

Bryan

1385.Logos4Setup.exe.txt

Andreas Holmberg

Hello again

The new setup file worked wonderfully! Thank you ever so much. I'm now on 4.0d and busy downloading almost 2GB of downloads.

Below are two files attached, the setup.log and a library.installer.log. I hope they will be useful to you.

Thank you very, very much for looking into the problem and solving it in such a short time! Great work!

Andreas

0310.logos4setup.log

5037.DigitalLibraryInstall.log

Bryan Albert

Andreas,

Excellent! Thank you for your help in tracking down this problem. I'll apply the fix to the next release!

Bryan

Mlong

I can't update to 4.0d either (on Win7 Pro x32), but for a different reason than the OP. I get two error messages:

1) "Warning 1909. Could not create shortcut...", and then

2) "Error code 2902".

I tried downloading Logos4Setup.exe witht the same result. I haven't had any problems updating before now. Also, I couldn't find anything in the forum or online help on these error messages.