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PJ | Forum Activity | Posted: Mon, Jun 15 2020 9:10 AM

I can't work because L8.14.0.0010 Crash on Win10.0.18363 Pro

I do not know how to replicate the crash because each time it happened it was under different conditions. The only thing in common was that I was working on original languages when it happened.

Any help would be appreciated.

6082.Logos Crash 15 June 2020 (1).zip

Posts 1
Mike Capron | Forum Activity | Replied: Mon, Jun 15 2020 12:44 PM

I'm seeing the same behavior. A work around is to take your computer off the internet (airplane mode). Then the program starts. I then connected to the internet and even synced my library, all fine. I suspect it has something to do with the update process that kicks off automatically on program start. This is very new behavior, probably just today June 15, 2020.

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Dave Hooton | Forum Activity | Replied: Mon, Jun 15 2020 4:11 PM

PJ:
The only thing in common was that I was working on original languages when it happened.

What do you mean by "working on original languages"? Is it connected with LLS:1.0.630  (paste into GO Box to see resource name)? Does it happen with ESV?

Dave
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Windows 10 & Android 8

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NB.Mick | Forum Activity | Replied: Mon, Jun 15 2020 4:16 PM

Dave Hooton:
Is it connected with LLS:1.0.630  (paste into GO Box to see resource name)?

This is the "Afrikaanse Nuwe Vertaling" - if this triggers the crash, maybe it helps to hide this book, restart Logos and unhide it, then reindex it. 

Running Logos 8 latest beta version on Win 10

Posts 386
PJ | Forum Activity | Replied: Mon, Jun 15 2020 10:06 PM

Mike Capron:

I'm seeing the same behavior. A work around is to take your computer off the internet (airplane mode). Then the program starts. I then connected to the internet and even synced my library, all fine. I suspect it has something to do with the update process that kicks off automatically on program start. This is very new behavior, probably just today June 15, 2020.

This seem to be the issue. Due to loadshedding my Laptop was in FlightMode the last two times Logos crashed. This morning everything seem to be working well. Thanks, I'll keep this workaround in mind.

Dave, the crash reveal itself when I tried to do a Word Study from the Context Menu in ESV. Both Greek and Hebrew Word Studies. Even hovering over the Interlinear data in the ESV. But, it did not always crash at the same time or action. Sometimes it happened after opening a Resource like LouwNida or CHAL. It's as if a process is triggered and then fail at some point in time.

Thanks for the help, hope this get's resolved

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Dave Hooton | Forum Activity | Replied: Tue, Jun 16 2020 5:40 PM

PJ:
the crash reveal itself when I tried to do a Word Study from the Context Menu in ESV

I can confirm this crash when working Offline

1881.LogosCrash_Word Study.zip

Attention Faithlife.

Dave
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Windows 10 & Android 8

Posts 3102
LogosEmployee
Philana R. Crouch | Forum Activity | Replied: Wed, Jun 17 2020 11:27 AM

Dave Hooton:

PJ:
the crash reveal itself when I tried to do a Word Study from the Context Menu in ESV

I can confirm this crash when working Offline

1881.LogosCrash_Word Study.zip

Attention Faithlife.

Dave and PJ,

I've been unable to reproduce this crash. Do you remember what reference in the ESV and what word you were running it on?

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Dave Hooton | Forum Activity | Replied: Fri, Jun 19 2020 4:29 PM

Philana R. Crouch:
Do you remember what reference in the ESV and what word you were running it on?

From the log, the word is <lemma = lbs/he/צֹאן>. And it crashes from Dt 8:13

Dave
===

Windows 10 & Android 8

Posts 3102
LogosEmployee
Philana R. Crouch | Forum Activity | Replied: Tue, Jun 23 2020 12:08 PM

Dave Hooton:

Philana R. Crouch:
Do you remember what reference in the ESV and what word you were running it on?

From the log, the word is <lemma = lbs/he/צֹאן>. And it crashes from Dt 8:13

Dave,

Is this still crashing? I'm not able to reproduce it.

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Dave Hooton | Forum Activity | Replied: Wed, Jun 24 2020 8:55 AM

Philana R. Crouch:
Is this still crashing? I'm not able to reproduce it.

No!

Dave
===

Windows 10 & Android 8

Posts 386
PJ | Forum Activity | Replied: Sun, Jun 28 2020 3:48 AM

Apologies for not replying, the internet was down for quite a time.

It seems to be fixed, I did not come across the same behavior the past week.

Thanks

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