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This post has 18 Replies | 2 Followers

Posts 234
Ben Hein | Forum Activity | Posted: Fri, Oct 30 2020 7:41 AM

Upgraded to L9 this week.

I see the button to Insert Media. I click it, and the Add Image window pops up with "Your Media", "Faithlife Stock" and "Unsplash" tabs. I click on an image and a bunch of info comes up in the right column. I don't see any way to actually get the image into the note, however. I've tried dragging, tried clicking on the download buttons, etc., but nothing seems to work to get the image into the note. What am I missing?

I'm running on a Mac, by the way.

Thanks!

Rev. Ben Hein

Shady Grove Presbyterian Church (PCA)

Reformed Theological Seminary, M.Div (2017)

www.shadygrovepca.org

Posts 1864
Forum MVP
Levi Durfey | Forum Activity | Replied: Fri, Oct 30 2020 7:46 AM

On the right side of the "Your Media" page should be a place to add images (it's labelled "add a new file")--

Posts 234
Ben Hein | Forum Activity | Replied: Fri, Oct 30 2020 7:50 AM

Yep, I've added my own images, but I still don't see how to get them from the Add Image window into the note. Is there a button I'm missing?

Rev. Ben Hein

Shady Grove Presbyterian Church (PCA)

Reformed Theological Seminary, M.Div (2017)

www.shadygrovepca.org

Posts 88
Ryland Brown | Forum Activity | Replied: Fri, Oct 30 2020 8:16 AM

It might have something to do with the resolution of our monitors?  I had the same problem on my home computer.  Web app and church office no problems at all. 

Posts 269
James Hudson | Forum Activity | Replied: Fri, Oct 30 2020 8:25 AM

Ryland Brown:

It might have something to do with the resolution of our monitors?  I had the same problem on my home computer.  Web app and church office no problems at all. 

I too had this problem on my Windows laptop which has a smaller screen; I couldn't see and access the buttons at the bottom. (TAB didn't work to move between the buttons and there was no scroll bar so I could scroll to the bottom of the window). Eventually, I had to set my bottom windows taskbar to autohide so I could see the insert button at the bottom of the screen (and even then I could only see the top half of the button!)

Posts 234
Ben Hein | Forum Activity | Replied: Fri, Oct 30 2020 8:34 AM

This is likely my issue then, which I hope is resolved, because I only have one computer and screen (it's a laptop).

Rev. Ben Hein

Shady Grove Presbyterian Church (PCA)

Reformed Theological Seminary, M.Div (2017)

www.shadygrovepca.org

Posts 5530
DIsciple II | Forum Activity | Replied: Fri, Oct 30 2020 8:49 AM

I’ve never been a big fan on FL’s design choice of putting things at the bottom of the screen in no mans land. When confronted with some this size the bottom of the screen is not where our eyes naturally look to find things. It’s quite annoying and In this cases seems to be causing small screen users problems.

Ben Hein:

This is likely my issue then, which I hope is resolved, because I only have one computer and screen (it's a laptop).

Posts 607
LogosEmployee
Alan Palmer (Faithlife) | Forum Activity | Replied: Fri, Oct 30 2020 11:13 AM

Ben, I'm still struggling to follow/understand the issue being reported. It seems related to your screen size. Can you provide a screen shot to demonstrate what you are seeing?

Posts 607
LogosEmployee
Alan Palmer (Faithlife) | Forum Activity | Replied: Fri, Oct 30 2020 11:15 AM

I also just read this thread: https://community.logos.com/forums/t/195587.aspx. Is that what you are seeing?

Posts 269
James Hudson | Forum Activity | Replied: Fri, Oct 30 2020 1:31 PM

To see the effect, if you have a large screen, try changing program scaling to 150%, then click the add image button in notes. The popup screen that appears, try to see and click the buttons at the bottom. You can't. The popup needs a scroll bar or similar.

Hope that helps.

Posts 9433
Forum MVP
Mark Smith | Forum Activity | Replied: Fri, Oct 30 2020 1:45 PM

James Hudson:
The popup needs a scroll bar or similar.

If the Add button is simply off the screen, there is nothing the user can do. The pop-up cannot be resized, which would solve the problem, and as James said, there is no way to scroll down to see the Add button at the bottom.

Perhaps there is overlap between the problem I reported in the other thread and this one. They both have something to do with sizing - either the text within the pop-up or the correct sizing of the pop-up on the screen.

Hopefully a fix gets escalated to the next service release.

Pastor, North Park Baptist Church

Bridgeport, CT USA

Posts 234
Ben Hein | Forum Activity | Replied: Sat, Oct 31 2020 7:10 AM

Yes Alan, this is the problem I'm seeing. If the add image button is supposed to be on the bottom, I'm not seeing it. 

Rev. Ben Hein

Shady Grove Presbyterian Church (PCA)

Reformed Theological Seminary, M.Div (2017)

www.shadygrovepca.org

Posts 234
Ben Hein | Forum Activity | Replied: Sat, Oct 31 2020 7:17 AM

FWIW, I tried reducing program scaling to 80%, hoping this might show the button. Instead it just froze Logos every time I tried to click Add Image (I tried 3 times, and forced a restart 3 times).

Rev. Ben Hein

Shady Grove Presbyterian Church (PCA)

Reformed Theological Seminary, M.Div (2017)

www.shadygrovepca.org

Posts 234
Ben Hein | Forum Activity | Replied: Fri, Nov 6 2020 6:34 AM

What are the chances this will be fixed in the next release?

Rev. Ben Hein

Shady Grove Presbyterian Church (PCA)

Reformed Theological Seminary, M.Div (2017)

www.shadygrovepca.org

Posts 234
Ben Hein | Forum Activity | Replied: Sat, Nov 21 2020 8:58 AM

I want to bump this up again. Are we going to see this addressed in the next release?

Rev. Ben Hein

Shady Grove Presbyterian Church (PCA)

Reformed Theological Seminary, M.Div (2017)

www.shadygrovepca.org

Posts 9433
Forum MVP
Mark Smith | Forum Activity | Replied: Sat, Nov 21 2020 7:14 PM

It was fixed in 9.1 Beta 2, so when 9.1 is released (I think the first full week in December) everyone should have it. If you need it now you can transfer to the beta channel and get the latest beta. The command for the Go bar is Set Update Channel to Beta.

Pastor, North Park Baptist Church

Bridgeport, CT USA

Posts 234
Ben Hein | Forum Activity | Replied: Mon, Nov 23 2020 5:42 AM

Thanks. I changed to Beta and did the update. Unfortunately it's not fixed for me, still have the same issue. 

Rev. Ben Hein

Shady Grove Presbyterian Church (PCA)

Reformed Theological Seminary, M.Div (2017)

www.shadygrovepca.org

Posts 661
Kevin | Forum Activity | Replied: Mon, Nov 23 2020 7:18 AM

Can you copy (CMD + C) and paste it (CMD + V) directly into the note?

This works in Windows (might be new in the beta). It just uploads the image for you.

Posts 234
Ben Hein | Forum Activity | Replied: Mon, Nov 23 2020 7:52 AM

Tried the copy/paste - both with CMD and the Edit menu to be sure - doesn't work. 

Rev. Ben Hein

Shady Grove Presbyterian Church (PCA)

Reformed Theological Seminary, M.Div (2017)

www.shadygrovepca.org

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