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Posts 1085
JohnB | Forum Activity | Posted: Fri, Nov 27 2020 1:47 AM

If anyone is wondering why I have not entered any chat on the two SDA faithlife groups for the last month it is because I am locked out. I just get a message "Sorry, an error occurred. Please try again" every time I try to post. And no,  I have no idea why!

I emailed the tech section but received no answer. Fortunately Rick is handing the messages about, and posting of, the adult SS lessons for the duration. 

Posts 6724
Forum MVP
Lynden Williams | Forum Activity | Replied: Sat, Nov 28 2020 8:42 PM

Have you tried clearing your browser cache.

Lynden Williams Communications https://www.lyndenwilliams.net 

Posts 1085
JohnB | Forum Activity | Replied: Tue, Dec 1 2020 8:38 AM

Lynden Williams:

Have you tried clearing your browser cache.

Excellent idea as I had not tried it. Sadly It did not work. It was all very odd. I deleted a post I had just done and the screen briefly mangled itself up for one or two seconds and then I saw that my name had been replaced by my account number and my profile picture had vanished. As I discovered later my bio had gone as well. Very odd! I have replaced my mane as I was not allowed to post but that did not help. I a still listed as a moderator and can still admit people to join the forum using my smart phone. All very odd!!  Anyway I am not losing sleep over it! 

Posts 11433
DMB | Forum Activity | Replied: Tue, Dec 1 2020 9:06 AM

JohnB:
If anyone is wondering

Probably not the cause, but who knows ... do you block? We do, heavily for Google, FB, etc, plus the usual trackers.So, Logos.com generally gets hung up on a sign-in. Verbum is oddly much better. And community.logos.com is quick, but no guarantee Logos.com recognizes it. Wild, wild, west.

"God will save his fallen angels and their broken wings He'll mend."

Posts 41
LogosEmployee
Don | Forum Activity | Replied: Tue, Dec 1 2020 5:20 PM

Sorry this is happening. What browser are you using and have you tried other browsers? Are you able to post from a different computer, mobile device or our Faithlife app? Is this only in the two SDA groups or are you able to post to any other groups or your My Faithlife page? 

Posts 1085
JohnB | Forum Activity | Replied: Thu, Dec 3 2020 9:50 AM

Don:

Sorry this is happening. What browser are you using and have you tried other browsers? Are you able to post from a different computer, mobile device or our Faithlife app? Is this only in the two SDA groups or are you able to post to any other groups or your My Faithlife page? 



Sorry Don.  I was travelling inspecting a temporary flat we will be moving to in the new year while selling our house and buying another house.

i can't  not post to  the 2 SDA groups or my faithlife.

It is the same whether I use Firefox or Chrome, It is the same whether from my PC or my Laptop.
Will not post on my android smart phone either.

Curiously it tells me I am a moderator of the SDA sites so it seems to know my identity.

Posts 1085
JohnB | Forum Activity | Replied: Thu, Dec 3 2020 9:52 AM

or the free books faithlife site

Posts 35
LogosEmployee

Hello, John --

I am sorry that you are experiencing this frustration.  Especially not being able to get to the free Ebooks -- that would give me heartburn!  Angry

I will dig into this and get things working again for you.  I will keep you up to date with our progress.

Best regards,

Brian Burkhart
Technical Support Representative, Church Products

Posts 1085
JohnB | Forum Activity | Replied: Fri, Dec 4 2020 5:34 AM

Brian Burkhart (Faithlife):

Hello, John --

I am sorry that you are experiencing this frustration.  Especially not being able to get to the free Ebooks -- that would give me heartburn!  Angry

I will dig into this and get things working again for you.  I will keep you up to date with our progress.

Best regards,

Brian Burkhart
Technical Support Representative, Church Products

Thanks very much

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