How to reinstall logos 8 in windows 7

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This post has 12 Replies | 1 Follower

Posts 24
Chris Chan | Forum Activity | Posted: Sat, Jan 2 2021 9:39 AM

Hi,  

I was using logos 8 in win 7, however I just uninstall it and then prepared to install logos 9. 
During installing logos 9, I found that the minimum requirement of logos 9 is Win10. 
The worst news for me that I can't install back logos 8 in my win7. 
Do you have any recommendation for me to fix my current issue?
Can I download a logos 8 version, ie, 8.10? so I can use it in my win7. 
Please help. Thanks a lot 

Chris 



Posts 1613
Forum MVP
Veli Voipio | Forum Activity | Replied: Sat, Jan 2 2021 10:12 AM

Will you find an old LogosSetup.exe in your hard disk? That might do the job.

Gold package, and original language material and ancient text material, SIL and UBS books, discourse Hebrew OT and Greek NT. PC with Windows 8.1

Posts 24
Chris Chan | Forum Activity | Replied: Sat, Jan 2 2021 10:14 AM

Yes, I used old logos 8 for setup, however, it prompted a message "Setup was unable to download a required file". 
Any further suggestion? 
Thanks 

Posts 19022
Forum MVP
Keep Smiling 4 Jesus :) | Forum Activity | Replied: Sat, Jan 2 2021 3:24 PM

Chris Chan:
Yes, I used old logos 8 for setup, however, it prompted a message "Setup was unable to download a required file". 

Curious about old Logos 8 version ?

Logos Wiki has => Logos Downloads Archive

Keep Smiling Smile

Posts 24
Chris Chan | Forum Activity | Replied: Sat, Jan 2 2021 7:46 PM

Hi Keep Smiling, 

I have tired 8.11 and 8.12, the prompted message is the same, "Setup was unable to download a required file". 
Is there any complete setup file for win7 (64-bit)? 
Thanks 

Chris 

Posts 96
Darrell Tan | Forum Activity | Replied: Sat, Jan 2 2021 10:56 PM

Hi Chris

Not sure if this will help but hoping it might: https://support.logos.com/hc/en-us/articles/360008567331-Problems-with-Logos-Setup-or-Updating-Logos 

There are 2 sections: Frequent Solutions and Infrequent Solutions

Posts 19022
Forum MVP
Keep Smiling 4 Jesus :) | Forum Activity | Replied: Sat, Jan 2 2021 11:00 PM

Chris Chan:
I have tired 8.11 and 8.12, the prompted message is the same, "Setup was unable to download a required file". 

Logos Help Center (LHC) has "Unable to download a required file." support article.

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Posts 24
Chris Chan | Forum Activity | Replied: Mon, Jan 4 2021 11:05 PM

Hi Keeping Smile, 
The issue is the same and the technical team of logos hasn't contacted me yet.

Posts 19022
Forum MVP
Keep Smiling 4 Jesus :) | Forum Activity | Replied: Mon, Jan 4 2021 11:35 PM

Chris Chan:
I have tired 8.11 and 8.12, the prompted message is the same, "Setup was unable to download a required file". 

Uninstall of Logos 8 may have removed a Windows 7 required file that can no longer be downloaded from Microsoft. Since Windows 7 Support was discontinued, have found a number of Windows 7 downloads are no longer available from Microsoft.

An idea is trying Windows 7 product key with Windows 10 installer (seems Microsoft has quietly continued free Windows 10 upgrade).

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Posts 24
Chris Chan | Forum Activity | Replied: Tue, Jan 5 2021 12:20 AM

Actually, I think logos may reserve one logos 8 version for windows 7, of course, logos may not provide any update for that version, but may have a version for win 7 users. Over 35% users are still using win 7 now. 

Posts 19022
Forum MVP
Keep Smiling 4 Jesus :) | Forum Activity | Replied: Tue, Jan 5 2021 7:15 AM

Chris Chan:

Actually, I think logos may reserve one logos 8 version for windows 7, of course, logos may not provide any update for that version, but may have a version for win 7 users. Over 35% users are still using win 7 now. 

When Windows 7 had downloadable files from Microsoft (before 14 Jan 2020 "end-of-life"), a Faithlife developer posted on Sat 13 Jul 2019:

Bradley Grainger (Faithlife):

Logos 8.11 is the last "Supported" release for Windows 7. Logos 8.12 will be a "Supported" release for Windows 10 and, if technically possible, a "Maintenance" release for Windows 7. As documented, "Maintenance" releases do have support for older OSes and are released to allow the latest resources to be read.

 

In the past, the "Supported" release was, say, Logos 7.4, and the "Maintenance" release was Logos 6.14 SR-4. In this deprecation plan, the same Logos 8.x release will be both "Supported" and "Maintenance" depending on the OS you try to run it on (and eventually that OS will be "Unsupported").

 

We're promising that Logos 8.11 will install on Windows 7; we're not promising anything after that. We feel this is friendlier than taking explicit steps to prevent Logos 8.12 from installing because the table "implies no support for 'Old OS'".

Windows 7 is an operating system no longer supported by Faithlife (as Microsoft discontinued all support of Windows 7 on 14 Jan 2020).

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Posts 24
Chris Chan | Forum Activity | Replied: Tue, Jan 5 2021 7:31 AM

Hi Keep Smiling,

It is good news for me, I should reinstall 8.11 in my win 7 anyway. 
However, I have tried 8.11 before, it seems it did work too. 
Thanks for your information. Hopefully, I can contact technical support for resolving issue. 

Posts 19022
Forum MVP
Keep Smiling 4 Jesus :) | Forum Activity | Replied: Tue, Jan 5 2021 7:47 AM

Chris Chan:
Hopefully, I can contact technical support for resolving issue.

Faithlife Technical Support may refer you to "About Free Support" => https://support.logos.com/hc/en-us/articles/360007391412-About-Free-Support article where Windows 8.1 and earlier are Unsupported.

Unsupported 

Unsupported versions do not receive updates and may not have access to the latest resource files. Web services that are only used by unsupported versions may be discontinued without notice. Documents and settings created in an unsupported version may not sync to the latest versions of the software.

 

Telephone and email support are unavailable or extremely limited, but you can still request help in the forums. You may be required to update before receiving assistance.

FYI: anticipating end of 8.17 Maintenance Support concurrent with free release of 9.0+ in a few weeks.

Keep Smiling Smile

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