Logos 9.4.0.0009 MAC Crashes after a few minutes using the Sentence Diagramming Tool

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This post has 10 Replies | 2 Followers

Posts 15
jwj | Forum Activity | Posted: Thu, Apr 29 2021 12:05 PM

The Sentence Diagramming tool stops responding after a few minutes of editing a diagram, presents the Spinning Pinwheel of Death, and the Logos App unceremoniously quits. Happens every time, regardless of the Sentence Diagram document I have open. I believe this has been happening on earlier releases, too.

Logos 9.4.0.0009 on Big Sur 11.3

Log file attached.

8883.LogosLog Crash Diagram.log

Posts 32918
Forum MVP
MJ. Smith | Forum Activity | Replied: Sat, May 1 2021 5:00 PM

weekly bump process 12

Orthodox Bishop Hilarion Alfeyev: "To be a theologian means to have experience of a personal encounter with God through prayer and worship."

Posts 15
jwj | Forum Activity | Replied: Sat, May 1 2021 6:58 PM

Hello MJ,

I'm afraid I could not make sense of the laconic reply. Perhaps you mean “process 12” is a persistent problem to which you are once again calling attention?

Posts 32918
Forum MVP
MJ. Smith | Forum Activity | Replied: Sat, May 1 2021 7:08 PM

in forums "to bump" means to bring a post back to the top of the display in hopes that it receives attention. I do this every weekend for posts in the last two weeks or so that have gotten no answers. The 12 is simply so the forum software doesn't kick it out as "spam" - each message must be unique so I add a number, or letter, or suffix, or synonym on whim ...

Orthodox Bishop Hilarion Alfeyev: "To be a theologian means to have experience of a personal encounter with God through prayer and worship."

Posts 15
jwj | Forum Activity | Replied: Sat, May 1 2021 7:19 PM

Aha. Thanks for the explanation! Let's hope the thread gets noticed!

Posts 4
Bryan L. Kent | Forum Activity | Replied: Sat, Jun 26 2021 5:41 AM

Adding my experience to the list...Sentence Diagramming module seems to be the source of crashing. While diagramming any quick scroll up or down or left or right seems to trigger the crash.

macOS Big Sur 11.4

Logos Bible Software 9.5 SR-1

9.5.0.0019


Posts 3570
LogosEmployee
Philana R. Crouch | Forum Activity | Replied: Mon, Jun 28 2021 10:36 AM

Hi JWJ,

I'm having trouble reproducing this. Could you include a screenshot of your Sentence Diagram and even a screen recording so I can see exactly what you are doing?

Posts 15
jwj | Forum Activity | Replied: Tue, Jun 29 2021 8:52 AM

Hi Philana,

Even after the upgrade to 9.5.0.0019, the problem persists. Scrolling around in a sentence diagram, especially once the lower boundary of the existing diagram is reached, seems to be the problem. In the attached screen recording, the Logos app quits suddenly. In other instances, Logos will display the Spinning Pinwheel Of Death and stop responding. Once this happens, the only option is force-quitting the app.8311.Untitled.mp4

Posts 4
Bryan L. Kent | Forum Activity | Replied: Mon, Jul 19 2021 5:40 AM

Morning everyone!

Logos continues to crash when utilizing the Sentence Diagramming tool. To replicate all one needs to do is open Logos, then open an existing diagram and simply scroll up or down or left or right and it crashes.

Logos 9.6.0.24 (62006.0.24)

Mac OS Big Sur version 11.4

A crash report is attached.

4848.Logos Crash report - July 19.pdf

Thanks,

Bryan

Posts 4

A few days later and another crash. See attached report.

Logos 9.6.0.24 (62006.0.24)

Mac OS Big Sur version 11.4

1323.Logos Crash report2pdf.pdf

Thanks,
Bryan

Posts 4
Bryan L. Kent | Forum Activity | Replied: Yesterday 1:01 PM

A few days later and another crash. See attached report.

Logos 9.6.0.24 (62006.0.24)

Mac OS Big Sur version 11.4

1323.Logos Crash report2pdf.pdf

Thanks,
Bryan

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