Unable to add items into the shopping cart at Logos.com

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Forum MVP
Graham Criddle | Forum Activity | Posted: Sun, May 9 2021 9:28 AM

Any time I try and add something into the shopping cart at Logos.com, the browser just hangs showing a spinning wheel

Image



This is using Chrome on Windows 10

I can add the same resources at Verbum.com on the same computer without any problems

As I can successfully add things to the cart at Logos.com using my iPad this seems most likely to be a problem with my computer - any suggestions as to how I can work out what is going on?

Thanks, Graham 

Posts 433
DMB | Forum Activity | Replied: Sun, May 9 2021 9:46 AM

Well, THAT's not good.

I can't speak to Chrome, but for a while, Logos.com didn't work for me. Then Logos9-web showed up in my purchase history, and Logos.com started working. I still try to avoid it ... Verbum seems to have an older auth-sequence.

Posts 238
LogosEmployee
Daniel Motley (Faithlife) | Forum Activity | Replied: Mon, May 10 2021 7:26 AM

Graham,

I currently don't have this issue but I've sent it up the chain to see if I'm just an outlier.

Thanks for your report!

Product Manager, Faithlife

Posts 238
LogosEmployee
Daniel Motley (Faithlife) | Forum Activity | Replied: Fri, May 14 2021 8:20 AM

Graham,

Are you still having this issue?

Product Manager, Faithlife

Posts 25125
Forum MVP
Graham Criddle | Forum Activity | Replied: Fri, May 14 2021 8:39 AM

Hi Daniel

Daniel Motley (Faithlife):
Are you still having this issue?

Thanks for checking - and I'm afraid so!

Though I think it worked successfully a few days ago - but I've just checked and it's not working now.

Graham

Posts 516
Jonathan Bradley | Forum Activity | Replied: Sun, May 16 2021 7:41 PM

Graham Criddle:

Hi Daniel

Daniel Motley (Faithlife):
Are you still having this issue?

Thanks for checking - and I'm afraid so!

Though I think it worked successfully a few days ago - but I've just checked and it's not working now.

Graham

I, too, am having this issue, but with Firefox as my browser. I haven't tried going onto Verbum and trying it there, though.

-Jon

Posts 516
Jonathan Bradley | Forum Activity | Replied: Sun, May 16 2021 7:54 PM

I can add things from Verbum.com

I have been having this problem with Firefox for a few weeks. If I want to purchase something, I have to do it in Safari. I have not tried Chrome.

-Jon

Posts 281
LogosEmployee
Celeste Fiorillo | Forum Activity | Replied: Mon, May 17 2021 2:42 PM

Can you let us know if this problem is still happening? We're having trouble reproducing the error here. Thank you for reporting it! 

Posts 516
Jonathan Bradley | Forum Activity | Replied: Mon, May 17 2021 3:30 PM

It still does not work. :(

Click here to play this video

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