Constantly need to reauthorize on Apple tv

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Jacob Hantla | Forum Activity | Posted: Fri, May 28 2021 8:01 PM

I sm constantly needing to reauthorize FaithlifeTV on AppleTV (like every day or every few days). This problem occurs across multiple devices and has been ongoing for some time

Jacob Hantla
Pastor/Elder, Grace Bible Church
gbcaz.org

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mike | Forum Activity | Replied: Fri, May 28 2021 11:04 PM

I wrote in my complain last time, and no answer from FL.

It's really annoying. I mean I already hardly use the app because the type of contents it has, now with this setback, it makes the app much more worthless.

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Dave Dunkin (Faithlife) | Forum Activity | Replied: Wed, Jun 2 2021 9:14 AM

I haven't seen this in testing except when I change my password. Changing an account password is expected to sign out the account in all apps.

I'll see if I can find anything in logs.

Mike, sorry, I must have missed your report of this before.

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Dave Dunkin (Faithlife) | Forum Activity | Replied: Wed, Jun 2 2021 1:30 PM

As best I can tell, tvOS was clearing out the saved authentication data. I just shipped an update that changes how authentication data is stored. Please let me know if you see the problem again.

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Jacob Hantla | Forum Activity | Replied: Sun, Jun 6 2021 5:28 PM

Thanks, Dave. The problem is pretty consistent and not yet resolved. I just had to re-sign in again.

But now that the app is updated, I’ll let you know if it signs me out again. 

Jacob Hantla
Pastor/Elder, Grace Bible Church
gbcaz.org

Posts 2002
mike | Forum Activity | Replied: Sun, Jun 6 2021 8:39 PM

I still had to resign yesterday I think.

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Dave Dunkin (Faithlife) | Forum Activity | Replied: Mon, Jun 7 2021 10:58 AM

I can't tell why the credentials are being lost, but I just added some extra logging that may help determine the cause.

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Jacob Hantla | Forum Activity | Replied: Mon, Jun 14 2021 3:21 PM

Good job, Dave. Whatever you did seems to have worked

Jacob Hantla
Pastor/Elder, Grace Bible Church
gbcaz.org

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