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Posts 1551
PL | Forum Activity | Posted: Mon, Jun 7 2021 7:34 AM

There are multiple 錯別字 (likely OCR errors not caught by human proofreaders) in the preview of this pre-order book:

https://tc.logos.com/product/187909/jiu-yue-dao-du

Image

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How can we buy with confidence? How can we recommend Logos to others with confidence?

This is embarrassing (and not the first time) to have so many OCR typos allowed on the website or released Chinese products. Is there not a QA / QC process?

Posts 1551
PL | Forum Activity | Replied: Tue, Jun 8 2021 4:18 AM

BUMP

@Yawen Gao?

Posts 13
LogosEmployee
Wanyu Lin (Faithlife) | Forum Activity | Replied: Tue, Jun 8 2021 10:42 AM

Dear PL, 

My name is Wanyu Lin, the Chinese Product Manager.

We'd like to express our sincere apology and also gratitude for your post here.

Apology because it is on us that we had missed the errors on the copyright and introduction page.  The other part of the book did go through detailed examination. 

Gratitude because it is for faithful users like you who pointed out the errors and typos to make the quality of our books improve over time.

Sometimes when we receive files from publishers, they are not in the best condition. Though many errors have been adjusted before hand, there can be some other errors we didn't notice.  

For this book, we had sent an emergency fix to our production department because it is not shipped yet.  

While we are in the process of making improvement and we are not perfect, we thank you for being our quality guard and at the same time speaking truth in love.

In Him, 

Wanyu

Posts 1551
PL | Forum Activity | Replied: Tue, Jun 8 2021 12:21 PM

Thank you Wanyu, and welcome to Faithlife!

Is Yawen Gao still with Faithlife?

Posts 61
LogosEmployee
Yawen Gao (Faithlife) | Forum Activity | Replied: Tue, Jun 8 2021 1:25 PM

Yes! Wanyu just graciously helped me to address this. She is the Product Manager with Logos Chinese team. Thanks for helping us, PL. We really appreciate it. 

Yawen Gao 高亚雯Chinese Product Specialist

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Posts 1551
PL | Forum Activity | Replied: Tue, Jun 8 2021 2:33 PM

Excellent to see the team expanded! Keep up the good work for the Lord!

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