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Posts 1273
Armin | Forum Activity | Replied: Tue, Jan 25 2022 8:05 PM

Dave Hooton:

Let's get rid of a few other errors that are occurring: Delete these folders:

  • CloudResourceManager
  • UpdateManager
  • DownloadManager

at /Users/eberlein/Library/Application Support/Logos4/Data/ql9dcp7b.59i

Many thanks, Dave. I deleted them and will post logs should Logos crash again.

Posts 1273
Armin | Forum Activity | Replied: Tue, Feb 1 2022 2:59 AM

Armin:

Dave Hooton:

Let's get rid of a few other errors that are occurring: Delete these folders:

  • CloudResourceManager
  • UpdateManager
  • DownloadManager

at /Users/eberlein/Library/Application Support/Logos4/Data/ql9dcp7b.59i

Many thanks, Dave. I deleted them and will post logs should Logos crash again.

Hi Dave,

Many thanks. So far, I haven't had a crash. It looks like it might have fixed the issue.

Posts 27926
Forum MVP
Dave Hooton | Forum Activity | Replied: Fri, Feb 4 2022 3:48 PM

If you don't mind uploading another set of logs with a Close All, I can compare them with the last set

Dave
===

Windows 11 & Android 8

Posts 1273
Armin | Forum Activity | Replied: Tue, Feb 8 2022 8:32 PM

Dave Hooton:

If you don't mind uploading another set of logs with a Close All, I can compare them with the last set

Sorry for the delay.

I just installed the newest beta. And it just happened again that a Close All again caused a crash. Here are the logs: 3173.LogosLogs.20220209-083008.zip

Posts 1883
Philana Crouch | Forum Activity | Replied: Fri, Feb 11 2022 2:13 PM

Armin:

Dave Hooton:

If you don't mind uploading another set of logs with a Close All, I can compare them with the last set

Sorry for the delay.

I just installed the newest beta. And it just happened again that a Close All again caused a crash. Here are the logs: 3173.LogosLogs.20220209-083008.zip

Hi Armin,

I forgot to reply back to you. We do have an open case, but it has been challenging to consistently reproduce the crash.

Posts 1273
Armin | Forum Activity | Replied: Sun, Feb 13 2022 8:18 AM

Philana Crouch:

Hi Armin,

I forgot to reply back to you. We do have an open case, but it has been challenging to consistently reproduce the crash.

Hi Philana,

Thanks for following up. Yes, it does not happen on a regular basis. Although I have tried it, I cannot determine a reliable way to reproduce the crash.

Posts 1273
Armin | Forum Activity | Replied: Sat, Feb 19 2022 6:45 PM

Here is another log with a crash after "close all":

0216.LogosLogs.CloseAllCrash20220220.20220220-064407.zip

Posts 1273
Armin | Forum Activity | Replied: Sat, Mar 19 2022 3:31 AM

Also 9.12 has not yet fixed this crash:

3326.LogosLogs.20220319-142850.zip

Posts 3923
LogosEmployee
Philana R. Crouch | Forum Activity | Replied: Tue, Mar 29 2022 12:18 PM

Armin:

My Logos Beta on my Mac crashes now and again when closing all resources using the close all button. Here are the logs.

This has been fixed in 9.13 Beta 2.

Posts 1273
Armin | Forum Activity | Replied: Thu, Mar 31 2022 4:32 AM

Yes, it is fixed! Many thanks.

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