Hello,
I am passing along some info that hopefully will help all involved.
- A Spanish translation of one of the geography focused commentaries is still not available users who paid for it, many of whom paid for it over a year ago at the launch of L9, in a base package. I am one of these.
- A long time has gone by with little to no word as to what is happening. I am delimiting my description here to Spanish language communication. No one has answered repeated requests for info in Spanish.
- I am bilingual and have base packages in both Spanish and English. With English language users, I feel like requests are heard, complaints are considered, and reasonable solutions are found. Kyle is a shining star and this brother deserves a raise for how wonderfully he helps us. (Really, he is a bridge between customers and the programmers and publishers and whoever else there is that makes decisions. I am thankful for him.)
- Information in any organization can be siloed, on purpose or by accident. In the case of English language users, we have the forums as a way to request info, complain when promised goals aren’t met, and ask for help. It works pretty well. However, for Spanish language users, this is not the case.
- Information is often siloed between Spanish language customers and the Spanish language team. I read lots of requests for help that go unanswered. I translate some messages in forums from Spanish to English, as a concerned citizen (not as a faithlife employee) because I know English language users have a recognized voice.
- Is the way I see the relationship between Spanish Language users and Faithlife accurate? I admit, I only see in part, and I know that all involved are trying their absolute best. Faithlife is a great company, and I want it to be great for all users. I want to maintain a positive assumption about the motivations of everyone involved. That said, I just want to pass along my observation along with a request for someone from the Spanish team to answer user’s questions about this missing resource and for there to be better attentiveness for this valuable population of users going forward.
If I am wrong, which is highly possible, 🤷♂️ I am fine with being corrected, please let me know via this forum and I will admit my error.
Here are two representative forum posts:
https://community.logos.com/forums/p/201746/1195523.aspx#1195523
https://community.logos.com/forums/p/204912/1192562.aspx#1192562
WR82
