BUG: Logos CLOSES when I try to open Study Passage Layout

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This post has 9 Replies | 1 Follower

Posts 6
Samuel | Forum Activity | Posted: Mon, Aug 8 2022 8:30 AM

Almost every time I fire up Logos and try to open a Study Passage Layout it closes the program.

I've tried closing the program and restarting.

I've tried closing down the computer, waiting 10 seconds and starting it again.

I've tried uninstalling and reinstalling the program.

Nothing works so far.

Posts 26054
Forum MVP
Graham Criddle | Forum Activity | Replied: Mon, Aug 8 2022 8:35 AM

Hi Samuel - and welcome to the forums

Sorry to see you are having this problem.

Please enable diagnostic logging and post the logos.log file in a reply to this thread after a crash (use the paperclip icon to upload the file).

Details of diagnostic logging are at https://support.logos.com/hc/en-us/articles/360027869132 

Graham

Posts 6
Samuel | Forum Activity | Replied: Mon, Aug 8 2022 8:40 AM

I have no "windows key" on my keyboard.

Posts 26054
Forum MVP
Graham Criddle | Forum Activity | Replied: Mon, Aug 8 2022 9:42 AM

Samuel:

I have no "windows key" on my keyboard.

Which platform are you running on?

If Mac, there are relevant instructions further down the article.

Posts 6
Samuel | Forum Activity | Replied: Mon, Aug 8 2022 10:04 AM

It's Windows. A laptop.

Posts 6
Samuel | Forum Activity | Replied: Mon, Aug 8 2022 10:05 AM

Never mind. Found it.

Posts 6
Samuel | Forum Activity | Replied: Mon, Aug 8 2022 10:15 AM

2625.Logos.zip

Posts 26054
Forum MVP
Graham Criddle | Forum Activity | Replied: Mon, Aug 8 2022 2:04 PM

Is this a custom layout you have created or the default shipped with the software?

If a custom layout, I suggest recreating it and seeing if that fixes the problem.

Otherwise, unless anyone else responds with further ideas, I would contact Customer Services.

Posts 6120
SineNomine | Forum Activity | Replied: Mon, Aug 8 2022 5:45 PM

This definitely sounds like a layout-related issue to me.

“The trouble is that everyone talks about reforming others and no one thinks about reforming himself.” St. Peter of Alcántara

Posts 6
Samuel | Forum Activity | Replied: Mon, Aug 8 2022 6:24 PM

I don't have any special layout set up.

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