Crash: after selecting result for a heading in NLT

Dave Hooton
Dave Hooton MVP Posts: 35,767
edited November 21 in English Forum

Verbum v26.0.21.

  • Books Search for "Rapture" on all bibles   i.e. heading/largetext:rapture
  • click the single result for NLT
  • result appears in NLT (Bible Verse Finder) for a few seconds
  • Verbum exits
  • repeatable

3465.NLT-Crash.zip

Log for earlier crash in Beta version is included.

EDIT: I get the same crash after entering rapture in the Reference box of the NLT, or selecting a topic in the TOC!!

LLS:1.0.171
2021-09-17T15:11:23Z
NLT.logos4

Dave
===

Windows 11 & Android 13

Tagged:

Comments

  • Kiyah
    Kiyah Member Posts: 2,823 ✭✭✭✭

    I am unable to replicate this either through search, the reference box, or the TOC.

    I'm using Logos 26.0.21 on Windows 10. I also tried it in my Verbum test installation (also 26.0.21 on Windows 10) and didn't get a crash. 

  • Dave Hooton
    Dave Hooton MVP Posts: 35,767
    https://community.logos.com/discussion/comment/1261527#Comment_1261527

    Kiyah said:

    I am unable to replicate this either through search, the reference box, or the TOC.

    I'm using Logos 26.0.21 on Windows 10. I also tried it in my Verbum test installation (also 26.0.21 on Windows 10) and didn't get a crash. 

    I reindexed the NLT and it still crashes.

    Log Name:      Application
    Source:        Application Error
    Date:          21/06/2023 9:18:07 AM
    Event ID:      1000
    Task Category: Application Crashing Events
    Level:         Error
    Keywords:      
    User:          xxxx
    Computer:      yyyyyyyy
    Description:
    Faulting application name: Verbum.exe, version: 26.0.0.21, time stamp: 0x641cef7e
    Faulting module name: KERNELBASE.dll, version: 10.0.22621.1778, time stamp: 0x63f72683
    Exception code: 0xe0434352
    Fault offset: 0x000000000006536c
    Faulting process id: 0x0x4A48
    Faulting application start time: 0x0x1D9A3C5B654FD88
    Faulting application path: E:\Verbum\System\Verbum.exe
    Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll
    Report Id: 7d2136ee-3e2d-4b1e-9557-39aae04a8d3f
    Faulting package full name:
    Faulting package-relative application ID:

    Dave
    ===

    Windows 11 & Android 13

  • Kiyah
    Kiyah Member Posts: 2,823 ✭✭✭✭

    Hopefully someone else in the forums or someone from Faithlife (or is it Logos now?) can replicate this. I've tried several times and no luck.

    Could it be Windows 11 only?

  • Matt Mattox
    Matt Mattox Member, Community Manager, Logos Employee Posts: 916

    Thanks for the report. I'll take a look and create a case for our team.

  • Matt Mattox
    Matt Mattox Member, Community Manager, Logos Employee Posts: 916

    Dave --

    I'm still coming up short on replicating this crash. Myself and another colleague also ran through the log files and don't see a crash in those logs. If you can replicate the crash again, can you attach new log files? 

    We can check the new logs to see if they have any information pertaining to the crash to help find the root of the issue.  

  • Dave Hooton
    Dave Hooton MVP Posts: 35,767
    https://community.logos.com/discussion/comment/1261892#Comment_1261892

    Matt Mattox (Faithlife) said:

    We can check the new logs to see if they have any information pertaining to the crash

    I had re-downloaded NLT and it still crashed.

    It is a "quick" crash, so no crash log is created and only Windows event log recognises the crash (above)

    Here's the Verbum log.

    5123.VerbumNLT-crash.zip

    Dave
    ===

    Windows 11 & Android 13

  • Savanna Lineberger
    Savanna Lineberger Member, Community Manager, Logos Employee Posts: 766

    Dave Hooton said:

    Verbum v26.0.21.

    • Books Search for "Rapture" on all bibles   i.e. heading/largetext:rapture
    • click the single result for NLT
    • result appears in NLT (Bible Verse Finder) for a few seconds
    • Verbum exits
    • repeatable

    3465.NLT-Crash.zip

    Log for earlier crash in Beta version is included.

    EDIT: I get the same crash after entering rapture in the Reference box of the NLT, or selecting a topic in the TOC!!

    LLS:1.0.171
    2021-09-17T15:11:23Z
    NLT.logos4

    This has been fixed in 26.1.

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