Crash: after selecting result for a heading in NLT

Verbum v26.0.21.

Books Search for "Rapture" on all bibles i.e. heading/largetext:rapture
click the single result for NLT
result appears in NLT (Bible Verse Finder) for a few seconds
Verbum exits
repeatable

Log for earlier crash in Beta version is included.

EDIT: I get the same crash after entering rapture in the Reference box of the NLT, or selecting a topic in the TOC!!

LLS:1.0.171
2021-09-17T15:11:23Z
NLT.logos4

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Kiyah

I am unable to replicate this either through search, the reference box, or the TOC.

I'm using Logos 26.0.21 on Windows 10. I also tried it in my Verbum test installation (also 26.0.21 on Windows 10) and didn't get a crash.

Dave Hooton

https://community.logos.com/discussion/comment/1261527#Comment_1261527

I am unable to replicate this either through search, the reference box, or the TOC.

I'm using Logos 26.0.21 on Windows 10. I also tried it in my Verbum test installation (also 26.0.21 on Windows 10) and didn't get a crash.

I reindexed the NLT and it still crashes.

Log Name:      Application
Source:        Application Error
Date:          21/06/2023 9:18:07 AM
Event ID:      1000
Task Category: Application Crashing Events
Level:         Error
Keywords:
User:          xxxx
Computer:      yyyyyyyy
Description:
Faulting application name: Verbum.exe, version: 26.0.0.21, time stamp: 0x641cef7e
Faulting module name: KERNELBASE.dll, version: 10.0.22621.1778, time stamp: 0x63f72683
Exception code: 0xe0434352
Fault offset: 0x000000000006536c
Faulting process id: 0x0x4A48
Faulting application start time: 0x0x1D9A3C5B654FD88
Faulting application path: E:\Verbum\System\Verbum.exe
Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll
Report Id: 7d2136ee-3e2d-4b1e-9557-39aae04a8d3f
Faulting package full name:
Faulting package-relative application ID:

Kiyah

Hopefully someone else in the forums or someone from Faithlife (or is it Logos now?) can replicate this. I've tried several times and no luck.

Could it be Windows 11 only?

Matt Mattox

Thanks for the report. I'll take a look and create a case for our team.

Matt Mattox

Dave --

I'm still coming up short on replicating this crash. Myself and another colleague also ran through the log files and don't see a crash in those logs. If you can replicate the crash again, can you attach new log files?

We can check the new logs to see if they have any information pertaining to the crash to help find the root of the issue.

Dave Hooton

https://community.logos.com/discussion/comment/1261892#Comment_1261892

We can check the new logs to see if they have any information pertaining to the crash

I had re-downloaded NLT and it still crashed.

It is a "quick" crash, so no crash log is created and only Windows event log recognises the crash (above)

Here's the Verbum log.

5123.VerbumNLT-crash.zip

Savanna Lineberger

Verbum v26.0.21.

Books Search for "Rapture" on all bibles i.e. heading/largetext:rapture

click the single result for NLT

result appears in NLT (Bible Verse Finder) for a few seconds

Verbum exits

repeatable

3465.NLT-Crash.zip

Log for earlier crash in Beta version is included.

EDIT: I get the same crash after entering rapture in the Reference box of the NLT, or selecting a topic in the TOC!!

LLS:1.0.171
2021-09-17T15:11:23Z
NLT.logos4

This has been fixed in 26.1.