Notes and highlights sync temporarily disabled

This morning around 9:30am PST we disabled syncing notes and highlighting up to the server for iOS users. We did this because of bugs discovered that could potentially corrupt notes and highlight data. We are in the process of determining if any user's data has actually been corrupted.

We are currently testing the fixes and will be submitting an emergency update to the App Store as soon as possible.

Any notes and highlights you make on your iOS device will be preserved on the device. Once the app has been updated with the fixes, syncing will resume and any notes and highlights you made will be synced up. If you delete the 2.0.1, any notes and highlights made on the device will be deleted as well.

I'm very sorry we did not catch this during our beta testing period. We have just added a person to the mobile team dedicated to testing. If you would like to help beta test future versions, I do have a few positions available. Please send an email to iphone@logos.com. Unfortunately we have to limit the number of devices we can use for beta testing because of restrictions of the Apple developer program.

Thanks for hanging in there with us.

Dave

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Comments

Kenneth Neighoff

Thanks Dave,

Keep up the good work.

Hope you are able to get unpacked in a decent and timely fashion.

Jonathan Sine

Thanks for the honesty and the communication Dave.

Lawrence Young

Thanks Dave. I thought I'd post my problem because I'm worried I might have a corrupted note/highlight. My Logos 4.5 SR-2 (4.50.0.1869) is fine as long as I don't go near a highlight in 1 John chapter 2 (ESV). If I go near the text Logos crashes. Everything else seems fine as long as I stay away from 1 John in the ESV.

Bradley Grainger (Logos)

https://community.logos.com/discussion/comment/331500#Comment_331500

My Logos 4.5 SR-2 (4.50.0.1869) is fine as long as I don't go near a highlight in 1 John chapter 2 (ESV). If I go near the text Logos crashes.

Please post logs of the crash to the Windows or Macintosh forum (depending on the platform you use; a developer from one of those platforms should be able to review your logs).

Lawrence Young

https://community.logos.com/discussion/comment/331502#Comment_331502

My Logos 4.5 SR-2 (4.50.0.1869) is fine as long as I don't go near a highlight in 1 John chapter 2 (ESV). If I go near the text Logos crashes.

Please post logs of the crash to the Windows or Macintosh forum (depending on the platform you use; a developer from one of those platforms should be able to review your logs).

Thanks Bradley but how do I post a "log"? Is it just posting my problem in the Windows forum? I'm kinda new to this stuff.

Bradley Grainger (Logos)

https://community.logos.com/discussion/comment/331504#Comment_331504

Thanks Bradley but how do I post a "log"? Is it just posting my problem in the Windows forum? I'm kinda new to this stuff.

The log files themselves should be created automatically in your "Documents\Logos Log Files" folder. (More details are here: http://wiki.logos.com/Diagnostic_Logging#What_do_I_do_with_them.3f)

Instructions on uploading them to the forum can be found here: http://wiki.logos.com/Uploading_Logs

Keep Smiling 4 Jesus :)

https://community.logos.com/discussion/comment/331504#Comment_331504

My Logos 4.5 SR-2 (4.50.0.1869) is fine as long as I don't go near a highlight in 1 John chapter 2 (ESV). If I go near the text Logos crashes.

Please post logs of the crash to the Windows or Macintosh forum (depending on the platform you use; a developer from one of those platforms should be able to review your logs).

Thanks Bradley but how do I post a "log"? Is it just posting my problem in the Windows forum? I'm kinda new to this stuff.

Wiki has => Diagnostic Logging with Windows (PC) and Mac sections.

Keep Smiling [:)]

Fred Greco

https://community.logos.com/discussion/comment/331510#Comment_331510

Dave,

Thanks for your work on this. One question: does this mean that only *uploading* of highlights from iOS devices is affected, but *downloading* highlights to iOS from the PC app is unaffected?

Bradley Grainger (Logos)

https://community.logos.com/discussion/comment/331544#Comment_331544

Thanks for your work on this. One question: does this mean that only *uploading* of highlights from iOS devices is affected, but *downloading* highlights to iOS from the PC app is unaffected?

Yes and no. The iOS app will download highlights (from your PC) as long as you haven't changed anything on your mobile device. Once you edit/add/remove notes or highlighting on iPhone/iOS, it will try to upload your changes--which will fail--and sync will be disabled. (There is no indication in the iOS UI if this has happened.)

Fred Greco

https://community.logos.com/discussion/comment/331594#Comment_331594

Thanks. I will wait for the fix before highlighting more.

Kurt Trucksess

We are currently testing the fixes and will be submitting an emergency update to the App Store as soon as possible.

Any notes and highlights you make on your iOS device will be preserved on the device. Once the app has been updated with the fixes, syncing will resume and any notes and highlights you made will be synced up. If you delete the 2.0.1, any notes and highlights made on the device will be deleted as well.

OK, now I am getting freaked out. Saturday 12/28/12 - 12:04 a.m. and it is working both ways! Is this a mistake or did you guys stay up late getting things fixed?

Alan Charles Gielczyk

https://community.logos.com/discussion/comment/331647#Comment_331647

We are currently testing the fixes and will be submitting an emergency update to the App Store as soon as possible.

Any notes and highlights you make on your iOS device will be preserved on the device. Once the app has been updated with the fixes, syncing will resume and any notes and highlights you made will be synced up. If you delete the 2.0.1, any notes and highlights made on the device will be deleted as well.

OK, now I am getting freaked out. Saturday 12/28/12 - 12:04 a.m. and it is working both ways! Is this a mistake or did you guys stay up late getting things fixed?

Ok, now you are freaking me out, are you writing this from a time machine? Or just from a rift in the time/space continuum?

Kurt Trucksess

https://community.logos.com/discussion/comment/331648#Comment_331648

Ok, now you are freaking me out, are you writing this from a time machine? Or just from a rift in the time/space continuum?

Oops... I typed an extra number! 1/28/12....... you will have to cut me some slack. It is late!

Bob Turner

https://community.logos.com/discussion/comment/331651#Comment_331651

Thanks for letting us know.

Looking forward to the fix. Grateful for the new features!

Michael Quillen

I'm still crashing on my iPad even after this disabling.

My workaround is to go into airplane mode, then restart Logos, exit airplane mode, and see how long it lasts...

Graham Criddle

https://community.logos.com/discussion/comment/331844#Comment_331844

Hi Michael

I've started to see this as while.

Previously - after the disabling - the updated app worked ok when online, now it crashes unless I am in airplane mode.

Graham

Fred Greco

https://community.logos.com/discussion/comment/331863#Comment_331863

I am not seeing crashing, and sync appears to be working both ways now.

Andy

I was wondering if the sync was back up? I have been out and about and highlighting and adding notes from a mobile device (iPhone 4). I have just fired up L4Mac and it appears everything has synced as expected.

[Edit: Fred, you beat me to it!]

Kenneth Neighoff

https://community.logos.com/discussion/comment/331874#Comment_331874

still getting crashes when trying to sync notes and highlights, BUT the good news is three reading that I started on the first of the year just showed up and are synced as well.

Ed Stone

https://community.logos.com/discussion/comment/331874#Comment_331874

My highlighting is still not syncing up. I am able to read and highlight on iOS devices just fine. Just nothing syncs up to the Desktop. Syncing from Desktop to iOS works though.

Once these main bugs get worked out, this is going to be incredible. The custom highlighting abilities on iOS and Desktop is better than any other app I have worked with! Nice!

Also loving the 'Download All' functionality added to iOS.

JT (alabama24)

https://community.logos.com/discussion/comment/331884#Comment_331884

My highlighting is still not syncing up.

Ed - The notes & highlights are temporarily disabled.

Ed Stone

https://community.logos.com/discussion/comment/331898#Comment_331898

My highlighting is still not syncing up.

Ed - The notes & highlights are temporarily disabled.

Thanks Alabama24! I kind of figured that but it appeared that Fred, Andy, and Kenneth were having some luck syncing so I thought I would give an update too.

Perhaps Logos is working on the issue and temporarily turning stuff on and off in the process?

Andy

https://community.logos.com/discussion/comment/331898#Comment_331898

Ed - The notes & highlights are temporarily disabled.

Strangely, they are not at my end. I have just run a test and added three notes from my iPad and opened up the resource on L4Mac and, hey, presto, everything has synced as expected.

I was unaware of the downtime and have been making notes from my iPhone throughout the afternoon. As far as I can see, all have successfully synced.

I wonder if they are selectively disabling/enabling in order to test the system? Or, alternatively, perhaps the most urgent issue is fixed and they have re-enabled, but not yet had chance to announce it?

James Brown

https://community.logos.com/discussion/comment/331913#Comment_331913

It is strange that some work and some do not. I am one that Logos crashes upon opening on iPad. Guess I'll be using my Logos on my Android Tablet at church tomorrow... without highlighting and note taking

Hope this is fixed soon,

Jim

JT (alabama24)

https://community.logos.com/discussion/comment/331913#Comment_331913

Strangely, they are not at my end. I have just run a test and added three notes from my iPad and opened up the resource on L4Mac and, hey, presto, everything has synced as expected.

One of the developers mentioned that this might be the case for some users, but officially they are still disabled.

Andy

https://community.logos.com/discussion/comment/332015#Comment_332015

One of the developers mentioned that this might be the case for some users, but officially they are still disabled.

Hopefully it will be fixed for everyone shortly.

I am very, very impressed with the improvements with the app. It is a huge leap forward and I can safely say that the Logos app via the iPad will now be my reading device of choice (resulting in less purchases through the Kindle store and more through Logos and Vyrso).

I am very pleased.

Thank you Logos!

David

https://community.logos.com/discussion/comment/332022#Comment_332022

I agree with Andy. I am SO excited about the iPad app and the upcoming fixes. I'm going to use it a lot for reading and researching. I am looking forward to the coming months of new releases!!

James Brown

https://community.logos.com/discussion/comment/332074#Comment_332074

Does anyone know the statis of this issue? Was the app fixed and submitted and we are just waiting on Apple's approval? Is the app still being worked on and yet to be submitted to Apple? Will the sync be disabled until the update is available?

Better yet.... can some of us having problems get a beta to install while waiting on Apple's process of submitting and approving?

Jim

JT (alabama24)

https://community.logos.com/discussion/comment/332098#Comment_332098

Does anyone know the statis of this issue? Was the app fixed and submitted and we are just waiting on Apple's approval? Is the app still being worked on and yet to be submitted to Apple? Will the sync be disabled until the update is available?

My understanding is that the sync will be disabled until the fix, although some users have had mixed results. There is no word about the fix, but it will download as soon as it is submitted & approved.

Better yet.... can some of us having problems get a beta to install while waiting on Apple's process of submitting and approving?

Beta testing for iOS apps is not like for other programs. Apple only allows a limited number to participate. Furthermore, you should be aware of the risks. I have been beta testing the mobile apps for a couple of months, sometimes going through times of losing everything and having to reload. (By the way, that is kind of the point of beta testing... not to get all the cool features in advance, but to help work out the bugs). If you are interested, you can send a request to iphone@logos.com. I do not know if there will be a beta for this issue released before it goes live to the public or not.

Wes Saad

https://community.logos.com/discussion/comment/332135#Comment_332135

My understanding is that the sync will be disabled until the fix, although some users have had mixed results.

I'm puzzled about this since sync is still working for me. Tried it just a moment ago with a highlight I made on the iPad - showed up on the desktop within moments. Not sure what to make of it given the word that sync has been turned off.

Andy

https://community.logos.com/discussion/comment/332328#Comment_332328

My understanding is that the sync will be disabled until the fix, although some users have had mixed results.

I'm puzzled about this since sync is still working for me. Tried it just a moment ago with a highlight I made on the iPad - showed up on the desktop within moments. Not sure what to make of it given the word that sync has been turned off.

Hi Chris,

Sync is also working for me. In fact, as far as I can tell, it has been working continuously without disruption since 2.0 went live. Alabama (above) states that one of the developers suggested that the disablement of the sync would not effect everyone. I presume, therefore, that the disablement is not as universal and definite as the original post suggests.

Perhaps the develops need some traffic in order troubleshoot or perhaps they have just disabled sync where it is causing the specific problem? Of course, this is pure speculation. I am grateful that I still have access, however, and, as you describe, everything appears to be working as expected.

Andy

Graham Criddle

https://community.logos.com/discussion/comment/332338#Comment_332338

Perhaps the develops need some traffic in order troubleshoot or perhaps they have just disabled sync where it is causing the specific problem? Of course, this is pure speculation. I am grateful that I still have access, however, and, as you describe, everything appears to be working as expected.

For me, it looks as though some aspect of sync is enabled, which results in the app crashing whenever I try and use it outside of airplane mode!

Wes Saad

https://community.logos.com/discussion/comment/332364#Comment_332364

Now I'm crashing whenever I start the app. Switch the iPad to offline mode and I can launch without issue.

The app was working fine just this morning.

Peter Comont

https://community.logos.com/discussion/comment/332364#Comment_332364

My impression is the same. Airplane mode is fine, and also when I reinstalled it and did not sign in it was fine. When I signed in it started to crash and now does so every time unless in airplane.

Dr. Mark C. Spellman

https://community.logos.com/discussion/comment/331884#Comment_331884

Looks like highlighting is syncing across IOs5 with Ipad and Desktop software using logos4. Hooray!

Kenneth Neighoff

https://community.logos.com/discussion/comment/333514#Comment_333514

Still crashing for me. [:'(]

Ed Stone

https://community.logos.com/discussion/comment/333516#Comment_333516

I bet they are still testing some stuff. Some of the highlights I have made on my iPad appear to have synced but when I just tried highlighting on my iPad just now, nothing synced.

Not all of the highlighting synced up either. It appears it was having trouble with markup in the margin...not sure though.

I don't think it is there yet. I am sure they will make an announcement when they have the fix done.

Philana Crouch

https://community.logos.com/discussion/comment/333520#Comment_333520

I bet they are still testing some stuff. Some of the highlights I have made on my iPad appear to have synced but when I just tried highlighting on my iPad just now, nothing synced.

Not all of the highlighting synced up either. It appears it was having trouble with markup in the margin...not sure though.

I don't think it is there yet. I am sure they will make an announcement when they have the fix done.

I think they are fixing this. I called Logos this morning and asked about some parts of my custom highlights not syncing. Mainly adding some images I had added for inductive Bible study. Customer Support said this was a sync issue that was being fixed. I am very appreciative of the new notes and highlighting features. I will be glad with the sync bug is fixed.

Ed Stone

https://community.logos.com/discussion/comment/333528#Comment_333528

I think they are fixing this. I called Logos this morning and asked about some parts of my custom highlights not syncing. Mainly adding some images I had added for inductive Bible study. Customer Support said this was a sync issue that was being fixed. I am very appreciative of the new notes and highlighting features. I will be glad with the sync bug is fixed.

Thanks for the update Philana! I will be glad too. I just hope that when they fix it, my mobile notes and highlights will indeed sync and catch up properly. I have been using it like crazy!

Thomas K

Any updates on this issues. Have updated some notes in desktop but not seeing any changes in my iPad.

JT (alabama24)

https://community.logos.com/discussion/comment/338368#Comment_338368

Thomas - Things should be running smoothly now. Since they aren't, lets troubleshoot.

What version of Logos are you running on your desktop?
What version of the mobile app are you running?
Are your notes/highlight files very large?
Are notes & highlights showing up at all?
Can you create notes on the iPad and have them sync to your desktop?

Thomas K

https://community.logos.com/discussion/comment/338369#Comment_338369

Alabama,...thank you. Have updated the latest L4 for desktop and Ipad. Some of notes files are large......could be the reson I can't see in the Ipad. Highlighted section appears to be working. Still trying to figure the best way to create notes I can see in Ipad and well as desktop.

JT (alabama24)

https://community.logos.com/discussion/comment/338934#Comment_338934

Some of notes files are large......could be the reson I can't see in the Ipad. Highlighted section appears to be working. Still trying to figure the best way to create notes I can see in Ipad and well as desktop.

Thomas - Just to make sure I am understanding you correctly… In the screen shot below, a note should look like the following little box (unless you turn off all appearances). You are not looking for a note document/file on the iPad are you?

JT (alabama24)

https://community.logos.com/discussion/comment/338937#Comment_338937

Several users were having difficulties syncing notes files to thier mobile app? At the time, we thought it might be because of large note files. If you are still having troubles, could you give an update in this new thread? http://community.logos.com/forums/p/47178/350294.aspx#350294