Search problem

When I search Bible text, my search engine does not retrieve verses according to my search parameters. In fact, the results make no sense. Letters are highlighted that have nothing to do with what I searched and the "found" letters are inconsistent.

I am using Logos 4.2a on my macbook. This problem just started a few days ago and I cannot correct the problem.

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Keep Smiling 4 Jesus :)

I am using Logos 4.2a on my macbook.

Welcome [:D]

The current stable Logos 4 Mac release is 4.5b SR-2; wonder about upgrading Logos 4 Mac application ? Wiki Mac Troubleshooting has => Update Error that includes current download links for stable and beta Logos 4 Mac releases.

When I search Bible text, my search engine does not retrieve verses according to my search parameters. In fact, the results make no sense. Letters are highlighted that have nothing to do with what I searched and the "found" letters are inconsistent.

Please elaborate a bit since would like to try replicating Bible search.

Wonder about search parameters ?

One option is attaching a screenshot showing search parameters and results.

Keep Smiling [:)]

JT (alabama24)

I am using Logos 4.2a on my macbook.

Todd, as KS4J wrote, the current version is 4.5b SR2. Your installation is more than a year old. Out of curiosity, do you have automatic updates enabled?

Joe Smysor

Sorry to steal your thread Todd, but I'm having search issues too. I can search once, but anytime I search a second time the entire program crashes. I'm using 4.5c Beta 1 but it's been doing that the last month or two.

Fr. Charles R. Matheny

Having issues here as well.

Just sayin.

Keep Smiling 4 Jesus :)

I can search once, but anytime I search a second time the entire program crashes. I'm using 4.5c Beta 1 but it's been doing that the last month or two.

Suggest updating to Logos 4.5c Beta 2, then if program crashes again, please start a new thread in Mac Beta forum that includes search description; would like to look at diagnostic log files for insight about crash. Also would like to try replicating crash. Using Logos 4.5c Beta 2, started a Syntax Search that has many results that pegged CPU to 100 % for several minutes, planning to see if can replicate search issue, then post in Mac Beta forum.

Could enable diagnostic logging, restart Mac, launch Logos 4 Mac. If crash repeats, then compress log files and attach to a forum reply.

Optional: download and use 5504.Logos4MacLogging.app.zip to display your logging setting, then change to enable logging.

the applescript application uses the terminal commands in wiki => http://wiki.logos.com/Diagnostic_Logging#Mac

Wiki Mac Troubleshooting has => How to Report Bugs in Logos 4 Mac

Keep Smiling [:)]

Keep Smiling 4 Jesus :)

Having issues here as well.

Any search examples to share ? for those who like to try replicating issues ?

Keep Smiling [:)]

Thomas Ball

ny search examples to share ? for those who like to try replicating issues ?

Just repeating what KS4J said so I can get this on my list of recent "your discussions" so I can follow the thread.

Fr. Charles R. Matheny

I don't know what "so I can get this on my list of recent "your discussions" so I can follow the thread. " means. ( Am I on some bad list or something?)

But here goes: at times when trying to use the Search function, the drop down menu's get "scrambled" , "stop working' ( won't open to show drop down) and/or, allow change.

At times, I change the search criteria ( areas ) and yet, the change apparently does not "take" .

When this happens, (even though visual indicators allow me to think I have changed the search areas) I get results that make no sense considering what I was looking for.

At other times, I get results that may be related, but in areas not expected.

The only cure I have found is to close out of search completely and try again, if still having issues : Close Logos, Restart, Change Open texts ( which changes all open guides), then go back to search.

At this point I usually have a "clean" search box and usually don't have an issue.

Only things I have noticed that may or, may not be of any help is: I wonder if the "sync" function is having any bearing, never seem to get through a working session without that thing going into the "Yellow Triangle-Sync Failed Mode" .

And/or : if this is some sort of "Memory Hang" issue. The reason I put this forward is because it seldom happens with my "First" search, but with later searches.

Is it possible that when starting a new search, part of the commands from the last one are being "hung-over" into the new one thus not allowing the changes in area/book etc, even when the visual indication is that the change has been made. Would this explain the whole search menu area getting all "scrambled" at times?

As far as a list of my discussions (complaints) : I just want what bought and am buying, to work as advertised, somehow, I feel like that is a reasonable expectation on my part.

I am using latest stable release.

Blessings

JT (alabama24)

I don't know what "so I can get this on my list of recent "your discussions" so I can follow the thread. " means. ( Am I on some bad list or something?)

He just meant so that he could follow & find the thread. It is a feature of the forums. He didn't mean any ill intent.

Fr. Charles R. Matheny

Thanks Alabama: Yes, Mr. Ball has been very kind to me, has followed up well. He is most of the reason I have not called and asked for a refund.

Thus: My apologies Tommy ( and all ) for being caustic , please forgive.

Just tired of it all.

BTW, FWIW in trying to make things better: 5 or 6 crashes this week.

Search dysfunction not related to crashes, separate issues ( I think ).

Blessings

Hunter Clagett

Thanks Alabama: Yes, Mr. Ball has been very kind to me, has followed up well. He is most of the reason I have not called and asked for a refund.

Thus: My apologies Tommy ( and all ) for being caustic , please forgive.

Just tired of it all.

BTW, FWIW in trying to make things better: 5 or 6 crashes this week.

Search dysfunction not related to crashes, separate issues ( I think ).

The application is crashing? In order to diagnose the cause it would be very helpful to see your log files.

If you could, gather and post your log files to this thread per the instructions here: http://www.logos.com/support/mac/L4/logging

Thanks,

Fr. Charles R. Matheny

Dear Hunter: I just cleaned my computer ( old log files etc ) thus, it will have to wait until I have a couple more crashes.

However, Logos already has my log files ( old and recent ) which should show plenty of crashes. Crashing and/or hanging which requires a "force quit" has never been uncommon for me.

Will get you a log as soon as I can.

KSFJ: Thanks for the info, will try turning internet off and see if that helps with the search issues.

Blessings all

Fr. Charles R. Matheny

New Search issue or, my ignorance.

Searching all text, in catholic resources, for pentecost.
I get a nice panel with results, however, at bottom of panel, it shows there are three pages of hits. Page 2,3,4 are light blue and when I hover over them, I get the little "hand cursor".

Problem: clicking on 2,3,4 does absolutely nothing, I cannot get to the other search rests from here.

Just sayin.