Another Sunday of Software Crashing

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This post has 6 Replies | 1 Follower

Posts 56
Noel Dear | Forum Activity | Posted: Sun, Jun 10 2012 3:54 AM

We can add one additional slide, but when we go to add another, the program errors out.

 

Posts 29
LogosEmployee
Anton Antig | Forum Activity | Replied: Sun, Jun 10 2012 9:20 AM

Hello Noel,

 

Are you able to add one slide each time you launch Proclaim and then it crashes? Also can you provide some logs for troubleshooting? Below are instructions to enable & submit logs.

http://community.logos.com/forums/t/39446.aspx 

 

Anton Antig

Logos Technical Support 

Posts 56
Noel Dear | Forum Activity | Replied: Mon, Jun 11 2012 4:15 AM

Did I not attache the correct log file to the previous post?

Posts 29
LogosEmployee
Anton Antig | Forum Activity | Replied: Mon, Jun 11 2012 6:36 AM

Hello Noel,

 

No, this is a crash report. It does not detail what process failed. The log file is in the same location as the crash report. if you like, you may send me the log at anton.antig@logos.com.

 

Anton Antig

Logos Technical Support

Posts 3502
LogosEmployee
Scott Alexander | Forum Activity | Replied: Mon, Jun 11 2012 11:03 AM

The crash log is enough for me to go off of. I'll be getting back to you shortly. Thanks for your patience.

Posts 3502
LogosEmployee
Scott Alexander | Forum Activity | Replied: Mon, Jun 11 2012 3:09 PM

We have a fix for this ready to go out tomorrow afternoon. Thanks for your patience!

Posts 56
Noel Dear | Forum Activity | Replied: Tue, Jun 12 2012 4:07 AM

Thank you.

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