Proclaim will not load - ITS SUNDAY!

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Posts 1
Robert Badger | Forum Activity | Posted: Sun, Jun 10 2012 8:05 AM

On the PC in our sound booth that runs Windows 7 Proclaim will not load. I've uninstalled and installed the program again and also rebooted the computer.

Says "Proclaim has stopped working, a problem caused the program to stop working correctly..."

Service starts in 2 hours and our entire service is loaded on this program that will not load.

Help!

Posts 29
LogosEmployee
Anton Antig | Forum Activity | Replied: Sun, Jun 10 2012 9:18 AM

Hello Robert,

 

I'm sorry to hear you're having problems. Can you provide some logs for troubleshooting? Below are instructions to enable & submit logs.

http://community.logos.com/forums/t/39446.aspx 

 

Anton Antig

Logos Technical Support 

Posts 194
Allen Petersen | Forum Activity | Replied: Sun, Jun 10 2012 12:03 PM

Robert,

I have corrected your presentation data. The problem was caused by a video file uploaded on a Mac that had characters in its filename that are not valid on a Windows system.

The file name was Up Next>>>>.m4v

We will update Proclaim to prevent this problem from happening in the future.

-allen

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