Logos 4 crashes online

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This post has 8 Replies | 1 Follower

Posts 2
Denis Popov | Forum Activity | Posted: Tue, Sep 4 2012 10:23 AM

6281.Logos Log Files.zip.Gentlemen, my name is Denis Popov

I used Logos 4 and all was good, but since the latest additions 4 days ago, Logos 4 would never start. When I try to click on Logos icon while I am ONline, the menu appears saying that Logos 4 encounteres an error and will be closed down. It crashes every time

OFFline, it opens OK, but does not display all the graphics and artciles

I ask you to assisst me in this issue

Regards,

Denis Popov1050.Logos Log Files.zip

Posts 27234
Forum MVP
Dave Hooton | Forum Activity | Replied: Tue, Sep 4 2012 6:25 PM

appSettings.config file didn't get updated properly. Try:-

  • Delete C:\Users\DNS\AppData\Local\Logos4\System\appSettings.config,
  • Go to Programs and Features in Control Panel, right click Logos bible software 4 and choose Repair.

Dave
===

Windows 10 & Android 8

Posts 2
Denis Popov | Forum Activity | Replied: Wed, Sep 5 2012 12:43 AM

Thank you very much. It has helped. God bless you

Denis

Posts 12153
Forum MVP
NB.Mick | Forum Activity | Replied: Wed, Sep 5 2012 3:40 AM

spam by Dolly Brown reported

Running Logos 9 latest (beta) version on Win 10

Posts 6
Michael F Storz | Forum Activity | Replied: Wed, Sep 5 2012 5:00 AM

I am grateful for these forums. I too had the same problem. Thank you Dave.

 

Michael

Posts 67
LogosEmployee
Bryan Albert | Forum Activity | Replied: Mon, Sep 10 2012 3:40 PM

If anyone has a copy of the DigitalLibraryInstall.log file created when installing the 4.6 update it would help diagnosing this problem. That file can be found in your "Documents\Logos Log Files" if you have logging enabled, otherwise in your Temp folder's "Logos Log Files" folder, which you can find by opening Windows Explorer and typing %temp% into the Address field. 

Also, has anyone had reason to edit that file? Windows Installer is probably not replacing the file because it thinks someone has "added value" to it by editing it (and changing its time stamp). 

Thanks,

Bryan

Posts 24
Stuart | Forum Activity | Replied: Sat, Sep 15 2012 8:30 AM

Thanks, Dave, for your help.  I was getting frustrated with Logos not opening unless the internet was turned off...and as a teacher I don't generally have time to call Logos Support!

Posts 5573
Forum MVP
Rich DeRuiter | Forum Activity | Replied: Sat, Sep 15 2012 8:34 AM

Bryan Albert:
If anyone has a copy of the DigitalLibraryInstall.log file created when installing the 4.6 update it would help diagnosing this problem.

Do you also want this from those of us who have not had this crash?

 Help links: WIKI;  Logos 6 FAQ. (Phil. 2:14, NIV)

Posts 67
LogosEmployee
Bryan Albert | Forum Activity | Replied: Mon, Sep 17 2012 9:59 AM

Richard DeRuiter:

Bryan Albert:
If anyone has a copy of the DigitalLibraryInstall.log file created when installing the 4.6 update it would help diagnosing this problem.

Do you also want this from those of us who have not had this crash?

No thanks. 

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