Disappointed

Sean,

I was also sent a document that has "x" hash marks by program features based on tiered levels.  Most of the newly introduced features are not included until you get to Silver.  

Are you saying that this is not correct?

Kong23 said:

Disappointed too. My upgrade cost me about US 303 which is equivalent to RM(Malaysian  Dollars) 1000. Just too much. Besides, I may not want the additional books in the upgrade, There should be an option to choose those books. I just need to upgrade to the next operating system with my existing collection. And that should not cost me too much...

There will be a cross grade option soon, which is what you want. If you have already paid to upgrade to Logos 5 you should be able to request a refund and either go with the free engine or purchase the lower cost minimal cross grade with the new data sets that run some things.

Azareel Moreno said:

Hey Joey. I have purchase the bilingual and schlers library. Is there an extre discount for plz. I have been a faithful customer 

Azareel, you can visit http://www.logos.com/upgrade to see the discounts. Click the "new to you" button and it will calculate the differences. This calculator was put in place so faithful customers could pay for just the new material and not have to re-purchase resources they already own.

For more on how this works: Dan Pritchett explained the calculator.

Well...after almost another hour on the phone today (which I am still on hold for a senior tech), it appears that part of my frustration stems from the software not working right to start with.

When I explained what is happening, I was told that the software does not do what I am trying to do.  I referenced the tech to the wiki and a forum thread that explained exactly what I am trying to do (which is a simple search of "My Content" such as personal books, handouts, clippings, etc.).

The tech told me to use a rebuild index command...and voila...the search worked. So, reasonably, I ask "do I have to do this each time that I work on a resource?"  "No.  It will automatically reindex"

"Okay, so, let met test this...." Create a new handout, go to search, nothing there.  Wait a few minutes, try again, nothing there.  Type in the the rebuild personal book index again, and bam, shows up.  "It shows up now, so again, do I have to do this each time?"  "No"

Next level tech support - logs in to remote assistance.  We go over the challenges.  He says same thing - "it reindexes automatically."  Creates a couple of references, waits...no reindex.  Types in command...no reindex.  Logs out, back in...no reindex.  "Can I place you on hold for a minute or two?"  15 minutes later, I hit search again...resource is there.  He comes back to the phone, and sort of laughs and says "I thought indexing was immediate, but apparently it does it when we don't have a lot going on with the servers."  Understandable, but not when something shows up on the My Content after this last pop up of resources that I created three weeks ago.  No answer to that inquiry.

 

He was extremely helpful, however, in showing me a few things that will help me in the software that I had no idea that it was capable of doing, so that was the plus of being on the phone for close to 4 hours this weekend so far.

 

The downfall...after speaking now to six different people, I have had at least 3 to 4 items that I have been told "the software is limited in that particular request, and is something that would be nice to see."  Yes it would.

Still undecided on what I am going to do with the software (learn to use what I have even though it isn't what I thought I had, wait to see how much the crossgrade is, then make a decision, upgrade now, or just get a refund and go with another program).

Well said!

Graham,

Yes I have read some of these threads, but for an example - the New American Commentary.  Maybe there is some updated material, maybe not.  Since I only purchased the software and its resources in the past 30 days, that leads right back to the circle of disappointment.  The most "expensive" book set that is in the new software is a version of the same thing that I purchased within the last 30 days.

If I had known it was going to be updated...I would have waited to purchase.  Period.  I can't do the "swap" currently because I have resources that I have started a 10 page paper with that are not included in the new bundle.

The new resources aren't what is driving my disappointment, it is the datasets and features.  Honestly, I wish there was a way to remove some of the resources so that they didn't clutter up the resources that I choose to use.  As with anyone, there are just some resources that do not fit into my beliefs, philosophies, and desires.

 

For 20 years I have used Logos to enhance my relationship with The Lord. Saved souls are a big investment and one I am willing to pay. Yesterday I upgraded from Platinum to Portfolio. I could complain about the $2,200 this retiree is going to have to scrimp and save to pay. I could complain about Logos 5 Portfolio not working yet on my notebook, or my desktop ,problems. However, I would rather tell you what Jesus is doing at Lansing Prison, and Logos indirectly contributed to men being saved. Thank you Bob, Dan, and the rest of the Pritchett family for Logos, but thank you Jesus for all you do.

Mark Smith said:

Joey Ferrell said:

Honestly, I wish there was a way to remove some of the resources so that they didn't clutter up the resources that I choose to use.

There is. It is called hiding resources. That not only removes them from your library it removes them from your hard drive (you can get them back later by unhiding).

http://wiki.logos.com/Hiding_Books explains this for L4 and the steps are the same for L5.

Mark

Hiding resources can be very tedious. I like the compare page the way Logos has divided the resources into categories, i.e. theology, commentaries, etc. If they could enable the same system in our libraries, we could bring up a specific category, like "ministry" and either click on individual items (or the whole category) and select "hide."

That would be more efficient and less cumbersome to deal with. 

James Farrah said:

However, the tiered functionality is extremely troubling to me!  It causes me concern about the costly investment I have made in Logos if this is the direction the company is headed.

Direction? It was the same in L3. It was the same in L4. Why are you suddenly so concerned about it now? 

It's simply a result of the engine itself being free. The engine can do all sorts of things, but you can't take advantage of it if you don't have the right resources. To do a Bible search you need a Bible. To do a Hebrew morph search you need a morph tagged Hebrew resource. To get a Septuagint Translation Ring you need a properly tagged Septuagint. And so on.

James Farrah said:

Lastly, any reason why Logos couldn't offer an upgrade that is similar to Apple's OS without additional texts that would cost around the same price as Apple's ($29).

Isn't free better than $29? Official: Minimum Crossgrade and free engine download are coming!

Hi Sean,

The above post was actually addressed to you. I can imagine you are very busy right now, but when you get a moment your thoughtful response would be appreciated.

Thanks for your hard work.

Blessings,

 

James

Great points Sean, and I am thankful for your work even though I am still feeling my disappointment. 

 

I bought a new Apple iPhone 4S in August, knowing that the iPhone 5 was just around the corner. That was a choice that I was willing to make, however, I also had the promise from Apple to bring my software up to the same exact OS running the 5. 

A month ago, I purchased Logos 4 as a brand new user. I researched pretty heavily before purchasing, yet never knew that I had a chance to wait one more month on what appears to be much better software. 

 

See the difference?  I have sort of despised the Apple montage and business practices for years, but something is to be said about the way they come to market with not a lot of hidden agendas. 

 

I had a lot of quality time on the phone with Logos tech support today, which actually helped me do some things that I knew could be done but couldn't find any info on.  I am convinced that it is good software now, but still feel shorted with my purchase and feeling that I am being forced today more for something because I generated revenue for Logos earlier than later. 

Joey Ferrell said:

Great points Sean, and I am thankful for your work even though I am still feeling my disappointment. 

A month ago, I purchased Logos 4 as a brand new user.

I understand how you feel.  Add about 12 years to that feeling and you will know how I feel also.

Logos Bible Software is by far the best in the business in my opinion.  However some of their business practices toward their current customers leaves me bewildered sometimes (every time a new version comes out to be exact).  When they came out with their Libronix platform years ago I was not happy with some things and thought it was time for a change in program.  I've tried two others over the years but keep coming back to Logos.  It just can't be beat.  

I feel like I'm between the proverbial rock and a hard place sometimes.  I want the best software to help me minister.  So I spend the cash on Logos but as a continual returning customer I now realize I will have to live with being in the "back seat".  The new customers get the front.

You will hear that "we only pay for the resources" over and over again.  But no mater how many times you hear it, look at the facts.  If you currently want all the functions of the PROGRAM you will have to buy the Gold package.  Yes they will have the free engine eventually but it will NOT allow you to use the PROGRAM at its full function. They will come out with "cross-grades"  but you will have to pay for them.  Last time we got the cross-grade option right away, but we were told to go to the back of line this go around...   I'm not sure why they keep insisting on phrases like "you only pay for the resources" and "you don't pay for the program" but I don't think its going to change.

So, welcome to the community.  Expect great things from your software it really is awesome.  The forums are a great place to get detailed help.  The people at Logos are usually very nice.  But expect to be disappointed from time to time (like when they roll out a new version).

Welcome to the back seat...  I'll introduce you to the others.

Jack Caviness said:

A company is a thing; it cannot trust Christ Jesus as Savior. There can only be companies which are run by Christians.

Mitt Romney strongly disagrees with you. He says "Corporations are people, My friend".