Official: Minimum Crossgrade and free engine download are coming!

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This post has 330 Replies | 36 Followers

Posts 9118
Forum MVP
Mark Smith | Forum Activity | Replied: Thu, Nov 15 2012 6:57 PM

Rickey Hargrave:
Shame I did not know this before I upgraded to Diamond.  Many of the books in Diamond I already had.  Now, I'm making a car payment each month for language books I don't need or use, for other sets I did not choose.   I would have gladly paid 250 for an engine upgrade and would have chosen quite different product for the money I am spending.

Rickey, why did you spend so much just to get L5 functionality? You didn't have to upgrade to Diamond, especially if it had lots of stuff you didn't want.

But there is hope. You can call Logos and ask to cancel your upgrade. They have a 30 day money back guarantee and it seems you would be someone who would want to take advantage of that.

Pastor, North Park Baptist Church

Bridgeport, CT USA

Posts 5615
Todd Phillips | Forum Activity | Replied: Thu, Nov 15 2012 7:00 PM

Rickey Hargrave:

Shame I did not know this before I upgraded to Diamond.  Many of the books in Diamond I already had.  Now, I'm making a car payment each month for language books I don't need or use, for other sets I did not choose.   I would have gladly paid 250 for an engine upgrade and would have chosen quite different product for the money I am spending.

Rickey

I'm sure Logos will refund your money if you are dissatisfied.  Call customer support to fix it.

Wiki Links: Enabling Logging / Detailed Search Help - MacBook Pro (2014), ThinkPad E570

Posts 1692
LogosEmployee
Bob Pritchett | Forum Activity | Replied: Thu, Nov 15 2012 7:02 PM

Leonard T. Stitt:
The fact that after 10 days since Bob's post, you still cannot easily find information

I'm sorry about that. It's been a bit chaotic, and especially for me. I was out of town almost constantly since that post, and have been offline more than I like. (I'm writing this from Milwaukee, where the Evangelical Theological Society is meeting; tomorrow it's off to Chicago for the Society of Biblical Literature.)

Last week i was told we'd put a summary of the same things that were in my forum post on the web site, but our team has been busy with lots of things that got in the way. I know excuses don't help -- and now it doesn't matter, since the minimal crossgrades are online -- but I can say that we've been putting out fires, fixing web-related bugs, and thinking for several days that the crossgrade would be going alive "tomorrow!" We still make bad predictions. In the meantime, our team started using this thread as the official post, and referred inquiries here. (Hence the huge view count.)

We have learned a lot from this launch. I'm sorry that we appear to have made some people angry enough that they've quit us, and I regret that, but I hope everyone will find the present options acceptable, and Logos 5 useful, and that this two-week launch chaos will, in time, seem like a minor episode in a product release three years in the making.

Posts 19
Robin Monks | Forum Activity | Replied: Thu, Nov 15 2012 7:10 PM

Yay $6.14 to get the last data set :)

Posts 9118
Forum MVP
Mark Smith | Forum Activity | Replied: Thu, Nov 15 2012 7:11 PM

Robin Monks:
Yay $6.14 to get the last data set :)

Must be another happy Silver upgrader. Way to go!

Pastor, North Park Baptist Church

Bridgeport, CT USA

Posts 71
Jeffrey Visser | Forum Activity | Replied: Thu, Nov 15 2012 7:22 PM

Hey, mine was 6.80 for the last dataset - I got ripped off!!!  Stick out tongue

 

Posts 2
Rickey Hargrave | Forum Activity | Replied: Thu, Nov 15 2012 7:26 PM

I suppose I upgraded it because that was what the upgrade calculator said to do to get the upgrade.  I spent the better part of two days going through my library and what was offered, compared what I did not want to how much I would spend on things I did want, and got TIRED HEAD trying to figure it out.  

I guess I was just old and stupid.  

Posts 391
Geo Philips | Forum Activity | Replied: Thu, Nov 15 2012 7:27 PM

I got the minimal crossgrade. Great work Logos. It is just so much faster on Windows 8.

Out of curiosity, I tried to see what my upgrade price would be now to the Silver package, and behold, it is now more expensive than it was before I got the crossgrade. Has the package been upgraded with more resources?

 

Posts 19
Robin Monks | Forum Activity | Replied: Thu, Nov 15 2012 7:33 PM

Nope; as soon as you get any base package the rest become higher... I'd asked the same question earlier on the thread. If you want to, within 30 days, ask for a return of the cross-grade and do the upgrade to silver, then get the cross-grade again to get the last dataset (it'll work out cheaper in the end)..

Posts 9118
Forum MVP
Mark Smith | Forum Activity | Replied: Thu, Nov 15 2012 7:35 PM

Rickey Hargrave:
I guess I was just old and stupid.  

Rickey, that isn't fair to yourself. Call Logos Sales and ask them to refund your money. There's nothing old and stupid about that. Be a happy customer, not one who is unhappy at Logos or at himself.

Pastor, North Park Baptist Church

Bridgeport, CT USA

Posts 19
Robin Monks | Forum Activity | Replied: Thu, Nov 15 2012 7:35 PM

Rickey Hargrave:
I suppose I upgraded it because that was what the upgrade calculator said to do to get the upgrade.

 

Yeah, I still think the marketing of 5 is still purposefully confusing in places... but, you should definitely return the base package if you're having buyer's remorse. I'm sure Logo's would rather have your long-term business than your short-term money.

Posts 71
Jeffrey Visser | Forum Activity | Replied: Thu, Nov 15 2012 7:36 PM

That is what I needed to do - silver first then add the last missing dataset through the crossgrade.   

Posts 391
Geo Philips | Forum Activity | Replied: Thu, Nov 15 2012 7:41 PM

Thanks Robin. That is complicated dynamic pricing for sure :) . I am not as sincere in my Bible study as I ought to be, so spending more, as alluring as it is, is probably not the best option for me right now. 

I would like to get the Greek pronunciation add in though; is it available as a separate product? I remember seeing it for 19.95 eons ago (perhaps I am not thinking of the same product).

Posts 19
Robin Monks | Forum Activity | Replied: Thu, Nov 15 2012 7:47 PM

Geo Philips:
I would like to get the Greek pronunciation add in though; is it available as a separate product? I remember seeing it for 19.95 eons ago (perhaps I am not thinking of the same product).

 

Pronunciation tools were a 4 base feature, hence why they aren't in the cross grade. They used to be available for separate purchase for 3, but were removed at some point (http://web.archive.org/web/20101110161518/http://www.logos.com/product/1667/original-languages-addin). You could call support and see if you can work something out, otherwise you'll need to upgrade to at least a Bronze package.

(Coincidentally, the Logos 4 Original Languages package was $415.95 - the Bronze base package with much more in 5 is $629.95. You can likely upgrade to Bronze now for much less than Original Languages for 4 would have cost you previously).

Posts 886
Kolen Cheung | Forum Activity | Replied: Thu, Nov 15 2012 8:44 PM

Robin Monks:

Rickey Hargrave:
I suppose I upgraded it because that was what the upgrade calculator said to do to get the upgrade.

 

Yeah, I still think the marketing of 5 is still purposefully confusing in places... but, you should definitely return the base package if you're having buyer's remorse. I'm sure Logo's would rather have your long-term business than your short-term money.

I don't believe that. I'd rather believe that they are "stupid" rather than "evil". I think it's just great product with poor marketing. Might be they also cannot deliver the right message efficiently. I'm sure Logos will learn a lot from this launch.

Posts 1848
LogosEmployee
Phil Gons (Faithlife) | Forum Activity | Replied: Thu, Nov 15 2012 10:07 PM

Robin Monks:
Yeah, I still think the marketing of 5 is still purposefully confusing in places...

I assure you any confusion is not purposeful.

I'd love to know what you find confusing so we can continue to try to make things clearer.

Thanks!

Posts 1848
LogosEmployee
Phil Gons (Faithlife) | Forum Activity | Replied: Thu, Nov 15 2012 10:24 PM

Robin Monks:

Geo Philips:
I would like to get the Greek pronunciation add in though; is it available as a separate product? I remember seeing it for 19.95 eons ago (perhaps I am not thinking of the same product).

Pronunciation tools were a 4 base feature, hence why they aren't in the cross grade. They used to be available for separate purchase for 3, but were removed at some point (http://web.archive.org/web/20101110161518/http://www.logos.com/product/1667/original-languages-addin). You could call support and see if you can work something out, otherwise you'll need to upgrade to at least a Bronze package.

We will be making a revised version of the Logos 4 Minimal Crossgrade available for people who are a few version behind and want to get caught up with functionality in 4.

Posts 1848
LogosEmployee
Phil Gons (Faithlife) | Forum Activity | Replied: Thu, Nov 15 2012 10:26 PM

Geo Philips:

I got the minimal crossgrade. Great work Logos. It is just so much faster on Windows 8.

Out of curiosity, I tried to see what my upgrade price would be now to the Silver package, and behold, it is now more expensive than it was before I got the crossgrade. Has the package been upgraded with more resources?

Geo, see my response on another thread.

Posts 391
Geo Philips | Forum Activity | Replied: Fri, Nov 16 2012 5:44 AM

Thanks Phil. 

Posts 2
Kyle Washington | Forum Activity | Replied: Fri, Nov 16 2012 6:20 AM

Is there still a plan to offer a Minimal Crossgrade that is under $100?  I own Leader's Library now, and I don't really need new books.  I don't mind upgrading to a better package if I get commentaries that I will enjoy (but I just don't know I need), but I'm not interested in Greek language items, etc.  Searching for all references to Timothy including pronouns would be a great feature though!

So I'm wondering if I should wait for the free functionality upgrade, bite the bullet on a Silver to get the new functionality, or get the Minimal Crossgrade at a price $60 higher than we've been discussing here for a while...  thoughts?

 

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