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This post has 32 Replies | 2 Followers

Posts 5
Daniel Thomas | Forum Activity | Posted: Sun, Nov 18 2012 1:04 PM

I accidently clicked on the Downloaded All Resources on my iPad, which does not have the space to hold all of my resources. I canceled the downloads but each time I close out and get back in, or scroll through the library it tries to download all my resources again. I have uninstalled and reinstalled the application multiple times. I have submitted a report of the issue twice through the in-app support but it has been weeks with no response. Has anyone had this trouble before, if so, how did you fix it?

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Forum MVP
JT (alabama24) | Forum Activity | Replied: Sun, Nov 18 2012 1:35 PM

Hi Daniel. Welcome to the forums. Sorry you are having troubles. 

While you wait for a fix, have you tried using the Vyrso app? It has less features, but will allow you to highlight and take notes...

When I was beta testing, the app used to ask if you wanted to redownload your resources. Is it not giving you that dialog box?

OSX & iOS | Logs |  Install

Posts 5
Daniel Thomas | Forum Activity | Replied: Sun, Nov 18 2012 2:18 PM

Something Similar, or along those lines, I hit cancel but that didn't fix it. I am using the Vyrso app in the meantime, I was just hoping someone knew of this issue and how to resolve it.

 

Thanks.

Posts 1

I'm experiencing the same thing. My memory is depleted.  I'm looking for a way to uninstall all at the same time. 

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Forum MVP
JT (alabama24) | Forum Activity | Replied: Sun, Nov 18 2012 7:56 PM

Aking - there isn't a button to delete all resources. If a delete and reinstall of the app doesn't work, Vyrso is your best bet until a Logos tech can assist. If you grow impatient, feel free to call Logos during business hours. 

OSX & iOS | Logs |  Install

Posts 502
Randall Hartman | Forum Activity | Replied: Mon, Nov 19 2012 4:36 AM

I am in the same boat. My iPad app continually downloads books.  And I mean continually. I've rebooted my. iPad.  When I bring up the app it tells me that some downloaded books cannot be found and asks me if I want to download them again.  I click NO but it still is downloading books. When I check the library it shows the total number of books I own, something like 4500, and my only option is to "cancel downloads."  So I cancel but when I restart the app it keeps downloading books. My guess is that for some reason it is trying to download all of my resources even tho I don't want that to happen.

 

Posts 5
Daniel Thomas | Forum Activity | Replied: Mon, Nov 19 2012 12:03 PM

I called support and they told me to send the information using the reporting system in the app itself, but this lead me back to my first post indicated I had already done this. Hopefully there will be a way to delete all from the library.

Posts 4264
LogosEmployee
Kevin Byford (Faithlife) | Forum Activity | Replied: Tue, Nov 20 2012 3:17 PM

Daniel Thomas:

I called support and they told me to send the information using the reporting system in the app itself, but this lead me back to my first post indicated I had already done this. Hopefully there will be a way to delete all from the library.

Hi Daniel,

Can you please send your report info once again to customerservice@logos.com?

The app currently doesn't have a way to "Remove All" (but I will write up a case for this).  I expect the issue you are having is a bug related to the new mobile download manager code, which was written for the purpose of allowing downloaded resources to sync across devices using the same Logos account - as well as to download previously downloaded resources after a fresh install.  If the Cancel Downloads button doesn't work (or a negative answer to the dialog), it could be your account is in a disturbed state on the server side.

In any case please send your support info to the email address above and the mobile team will take a look at it.  Thanks!

Posts 5
Daniel Thomas | Forum Activity | Replied: Tue, Nov 20 2012 6:48 PM

This might seem like a silly question, but are you sure that the email address is correct? 

Posts 4264
LogosEmployee
Kevin Byford (Faithlife) | Forum Activity | Replied: Tue, Nov 20 2012 8:15 PM

Daniel Thomas:

This might seem like a silly question, but are you sure that the email address is correct? 

That is an excellent question.  I just discovered the email I gave you is for internal only use, which I was unaware of until you asked that "silly" question of yours.  I will write up a case to correct this and another case to change the default email in the mobile apps to elicit more direct communication with our mobile customers.

Meanwhile, please send the info to customerservice@logos.com and mention "forward to Kevin Byford" in the subject.  Thanks!

Posts 5
Daniel Thomas | Forum Activity | Replied: Tue, Nov 20 2012 8:28 PM

Kevin Byford:

Daniel Thomas:

This might seem like a silly question, but are you sure that the email address is correct? 

That is an excellent question.  I just discovered the email I gave you is for internal only use, which I was unaware of until you asked that "silly" question of yours.  I will write up a case to correct this and another case to change the default email in the mobile apps to elicit more direct communication with our mobile customers.

Meanwhile, please send the info to webrequests@logos.com and mention "forward to Kevin Byford" in the subject.  Thanks!

Done!

Posts 326
tjebme | Forum Activity | Replied: Wed, Nov 21 2012 7:20 AM

Same problem here. Just deleted the app and reinstalled. It is automatically downloading all resources...I just want to download a few resources.

Posts 1

I'm still having this problem. Any have a solution yet?

 

Posts 41
RichGrif | Forum Activity | Replied: Tue, Nov 27 2012 8:08 AM

I called Tech Support yesterday with the same problem.  After some checking they told me to wait until the next update.  Great.

Posts 1

Anyone know when the next update will be?

Posts 1602
Deacon Steve | Forum Activity | Replied: Tue, Nov 27 2012 9:15 PM

Hi,

Just wanted to add that I had reported a related issue here several weeks ago.  I would echo Garrett's suggestion to "cancel downloads" as soon as the application lauches and you gain control on the iPad.  Of course this is only temporary, but you may have some breathing room until a fix is provided.  If you have allowed the download process to proceed the only suggestion I would offer is to delete the application and reload.  Then make sure you cancel downloads as soon as possible going forward.  Perhaps you can select the appropriate resources to download once you  have canceled the initial process.

It's a starting point for now.  My two cents.

Blessings,

Steve.

Posts 1602
Deacon Steve | Forum Activity | Replied: Tue, Nov 27 2012 9:30 PM

Someone needs to point this thread and the others that are linked out to Tommy Ball.  He can probably connect the dots.

Posts 1

I'm starting to experience crashes after each re-download....I hope they update the app quickly.

Posts 28361
Forum MVP
JT (alabama24) | Forum Activity | Replied: Wed, Nov 28 2012 8:49 PM

Aking W. Beverly, M.Div. MBA.:
I'm starting to experience crashes after each re-download

Do you mean re-download of the app, or the resources? Did I ask you before… do you have many notes/highlights?

OSX & iOS | Logs |  Install

Posts 1

It's crashing after both. This just started a day or two ago. I do have a good amount of notes.

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