It seemed to be better for a while, but once again Logos 5 on my MacBook Pro is very often requiring a force quit. The situation and issues seem to be the same as before, so I will not restate them. Again, I do not think I will be able to reproduce the need for a force quite, it just happens. Most often it is when I have opened and closed the MacBook and left Logos running for some time. Never or very seldom happens when I use Logos off line.
David Bergquist:The situation and issues seem to be the same as before, so I will not restate them
I know this recurring bug is irritating—it bugs me too; however, it would have been better if you had attached this post to an already existing thread on this subject. A single isolated post in a new thread gives no context to the problem.
Did you have Text Comparison open? This seems to have been a common factor in many—but not all—problems of this nature. Even though the symptoms are similar, the cause is not necessarily the same. The more information we supply, the more likely that Logos will have the data necessary to fix the problem.
If you have previously enabled logging, it only takes a few seconds to attach the log archive to a post. See the link in my signature for instructions.
Enable-and-Submit-Log-Files | Install
Dear Jack,
Here are a couple of the existing threads that give context.
Home>Logos 5>Hang when Quitting
Home]]>Logos 5]]>Sync-Hang issues on Mac
You were helpful in these in the past. Thanks again!
Text Comparison was not open. I am in a motel that has good wiFi, but sometimes the computer is not really connected. This is a cause of the hang, but I wish Logos would simply quit like regardless of the wiFi connection just like all the other programs.
Ever in Christ,
David
Phil. 4:19
David Bergquist:I am in a motel that has good wiFi, but sometimes the computer is not really connected. This is a cause of the hang,
Interesting. Mine hangs occasionally even with a continuous internet connection. It also occurs with and without TExt Comparison. So far, Logos has provided a little input, but not enough to bring encouragement that a fix is in the works.
WHY is Logos the only program with this problem? I can not remember the last time another program had trouble with a simple quit. Is Logos that much more complicated than the other programs ??? Is this also an issue for the Windows Logos program ?
David Bergquist:WHY is Logos the only program with this problem?
Most other programs do not synchronize so much data upon quit. My belief is that the synch is needed so that the user can open a resource on a different device and have the same settings/placement.
David Bergquist: Is this also an issue for the Windows Logos program ?
Do not think so, as I only read of this problem with the Mac OS.
Logos does need to address this, but so far, we have heard little or nothing apart from speculation about Text Comparison. However, TC is not opened during the majority of these complaints.
I wish my son had the time and Logos would let him work on this problem. He is an excellent experienced Mac programer. He has explained to me what a program has to do to shut down.
Kindle somehow shuts down cleanly and allows one to look at the books where one left off on other devices. Kindle though, really deals with one book at a time.
I wish the default for Logos was off line. Most of the time I do not care to pick up on another device where I left off. Every other day sync with the cloud would be more than enough for me.
Hi,
I am running Logos Bible Software 5.1a (5.1.1.0589) on OS X 10.8.4
This is the Scenario that I tried a few times over a few days since the Logos 5.1 SR-3 (5.1.0.0979)
Hopefully the Logs may be useful to the developers.
3441.LogosLogs.LimJK.20130823-130633.zip
JK
MacBookPro Retina 15" Late 2013 2.6GHz RAM:16GB SSD:500GB macOS Sierra 10.12.3 | iPhone 7 Plus iOS 10.2.1
Sent an email to Logos requesting some response on these multiple threads about the freeze upon quit problem with OS 10.8.4.
Jack Caviness: Sent an email to Logos requesting some response on these multiple threads about the freeze upon quit problem with OS 10.8.4.
Jack,
I just sent an email to tech@logos.com
LimJK: Jack Caviness: Sent an email to Logos requesting some response on these multiple threads about the freeze upon quit problem with OS 10.8.4. Jack, I just sent an email to tech@logos.com
Mine went a bit higher up the Chain of Command . Hopefully, we will hear something very soon.
There is still an active case for this issue and we continue to make changes that should reduce occurrences of this issue. As noted in this and the referenced threads, this issue is inconsistent, with some users experiencing it often and others occasionally, if at all. This makes the task of tracking down the exact cause more difficult and a fix for one problem may not necessarily fix them all. Continuing to provide logs and a sample of the process when this occurs helps us to narrow down what the occurrences have in common. We appreciate your understanding and continued assistance with this issue.
Mac DeveloperFaithlife
Martin Potter:There is still an active case for this issue and we continue to make changes that should reduce occurrences of this issue. As noted in this and the referenced threads, this issue is inconsistent, with some users experiencing it often and others occasionally, if at all. This makes the task of tracking down the exact cause more difficult and a fix for one problem may not necessarily fix them all. Continuing to provide logs and a sample of the process when this occurs helps us to narrow down what the occurrences have in common. We appreciate your understanding and continued assistance with this issue.
Thank you for the update. Mine installation is one of the intermittent ones. Will post logs whenever it happens. Would a description of the affected layout be helpful? How could this best be done? However, the problem seems independent of the complexity of the layout.
Jack:
I'm curious why, if there are so many threads devoted to this (as your post implies) Logos hasn't developed a fix for it. I've been running Logos 4 then 5 on a Mac for almost two years and I have never once, not ever, in either one, seen it close without requiring a Force Quit. It doesn't matter what's open, what's not open, or if nothing's open, it will not close without a Force Quit. When I mention it to tech support people on the phone I'm greeted with "Huh," and nothing more.
Michael R. Jones: if there are so many threads devoted to this (as your post implies) Logos hasn't developed a fix for it
The reply I received from Bob Pritchett indicated that the development team has been unable to reproduce this bug. Therefore, I intend to post logs and anything else I can every time L5 freezes, and I would advise anyone else with this problem to do the same.
Unfortunately—or perhaps fortunately—I have not been able to cause L5 to freeze for several days now.
Michael R. Jones:Jack: I'm curious why, if there are so many threads devoted to this (as your post implies) Logos hasn't developed a fix for it.
I'm curious why, if there are so many threads devoted to this (as your post implies) Logos hasn't developed a fix for it.
macOS, iOS & iPadOS | Logs | Install
Jack Caviness:Unfortunately—or perhaps fortunately—I have not been able to cause L5 to freeze for several days now.
Same here, Jack. I've been having this issue and just worked up the gumption to collect the logs and now it won't freeze any more (although I am not going to tempt the thing by starting and quitting it over and over!) It's like when you take your car to a mechanic and it behaves for him.
How To Get Logs
Jack Caviness:Did you have Text Comparison open? This seems to have been a common factor in many—but not all—problems of this nature.
Thanks for that! I began having all sorts of difficulty with the program freezing today. Force Quits repeatedly. After closing the Text Comparison, I have had no further freezing.
Jonathan Sine
Pastor - Squamish Baptist Church
2 Cor. 4.6
Jonathan Sine:After closing the Text Comparison, I have had no further freezing.
Very good. Not sure what caused my freezes to thaw.
Jonathan Sine: Jack Caviness:Did you have Text Comparison open? This seems to have been a common factor in many—but not all—problems of this nature. Thanks for that! I began having all sorts of difficulty with the program freezing today. Force Quits repeatedly. After closing the Text Comparison, I have had no further freezing.
This continues to be an issue - even after the latest update. Can we get a fix on this?