Crash on open - Please help!

Page 1 of 1 (8 items)
This post has 7 Replies | 0 Followers

Posts 450

I have attached my log files for my Logos 5 crash. As soon as I open the program, I receive both a MAC OS crash log and a Logos 5 crash log error.

Posts 10574
Forum MVP
Jack Caviness | Forum Activity | Replied: Sat, Nov 16 2013 10:04 AM

Alexander

Your Logos.log contains this error

No .lsr files were found. Make sure the LRSystem directory is present and contains .lsr files.

Found a crash with this error from last December, and copied Patrick's advice which you  might consider.

Patrick S:

The *.LSR files in the LRSystem folder are actually files & folders inside the Logos 5 application

 

 Mac applications look like a file (one icon) but they are special application folders with many files and folders in them. Your copies were messed up and appeared to be missing the whole LRSystem folder. Confirming you need to trash all the old ones first and then do clean install of the app.

Posts 450
Alexander | Forum Activity | Replied: Sat, Nov 16 2013 10:10 AM

Jack:

So the answer is to remove everything from the MAC and reinstall clean? Is that what I'm hearing you say? I assume that means I will have to either redownload everything or copy the library back in and then do a full reindex?

Posts 450

I've done as instructed and I'm still getting the same issue. Logs attached.

Posts 10574
Forum MVP
Jack Caviness | Forum Activity | Replied: Sat, Nov 16 2013 1:18 PM

Alexander:

So the answer is to remove everything from the MAC and reinstall clean? Is that what I'm hearing you say? I assume that means I will have to either redownload everything or copy the library back in and then do a full reindex?

No, all that was necessary was removing the application itself. 

Posts 450
Alexander | Forum Activity | Replied: Sat, Nov 16 2013 1:23 PM

That's what I did - I removed the app and reinstalled. Still crashing.

Posts 10574
Forum MVP
Jack Caviness | Forum Activity | Replied: Sat, Nov 16 2013 1:29 PM

Alexander:

That's what I did - I removed the app and reinstalled. Still crashing.

Good. Complete reinstall of everything is seldom necessary.

Alexander:
I've done as instructed and I'm still getting the same issue. Logs attached.

There no errors showing in your logs. I searched for "error", "exception", and "malformed". None of them were found in your logs.

At this point, your problem is beyond my limited capabilities. Perhaps you will need to call Logos Customer Service on Monday.

I am truly sorry that I cannot provide better assistance.

ON LAST ATTEMPT: Have you tried the very un-maclike step of restarting your computer? Sometimes that solves problems.

Posts 450
Alexander | Forum Activity | Replied: Sat, Nov 16 2013 5:01 PM

Yes - I tried the restart. I'm doing a full reinstall now. Looks like the app opened at least. We'll see how far this goes. TY for the help.

Page 1 of 1 (8 items) | RSS