New Installation of Logos 5 on Windows 8.1 won't load

Page 1 of 1 (18 items)
This post has 17 Replies | 1 Follower

Posts 62
Rich Davis | Forum Activity | Posted: Sat, Nov 16 2013 8:42 AM

I just loaded a copy of my Logos 5 on a new Windows 8.1 desktop and it did open and index all my books. However, now it will not open from the desktop icon or any other way. What should I do in order to coax it to open? :-) 

Posts 24780
Forum MVP
Graham Criddle | Forum Activity | Replied: Sat, Nov 16 2013 10:42 AM

Please enable diagnostic logging and upload logs as per https://www.logos.com/support/logos5/windows/problem

That should help identify the problem you are experiencing.

Posts 62
Rich Davis | Forum Activity | Replied: Sat, Nov 16 2013 10:46 AM

Thanks Graham. Since Logos won't load, how do I enable diagnostic logging? How would I do it even if it did load?

Posts 24780
Forum MVP
Graham Criddle | Forum Activity | Replied: Sat, Nov 16 2013 10:47 AM

Rich Davis:
Since Logos won't load, how do I enable diagnostic logging? How would I do it even if it did load?

The link in my previous post explains how to enable diagnostic logging.

If that doesn't work please post back

Posts 62
Posts 62
Rich Davis | Forum Activity | Replied: Sat, Nov 16 2013 11:13 AM

Posts 26718
Forum MVP
Dave Hooton | Forum Activity | Replied: Sat, Nov 16 2013 11:54 AM

Rich Davis:

Rich

To fix the problem delete the file C:\Users\Rich\AppData\Local\Logos5\Data\f3rdmyxc.rjx\UpdateManager\Updates.db and restart Logos.

Dave
===

Windows 10 & Android 8

Posts 62
Rich Davis | Forum Activity | Replied: Sat, Nov 16 2013 2:12 PM

Dave, I deleted the file indicated and restarted Logos. It prepared my library for well over an hour, but it seemed like it was going to load. When the home page finally flashed on the screen I got the immediate message that "Logos Bible Software 5 has stopped working." Windows closed the program. I'll include a screen shot although I doubt that you need it. 

Now what can I do?

Posts 62
Rich Davis | Forum Activity | Replied: Sat, Nov 16 2013 2:18 PM

Dave, I tried opening Logos a couple more times and on the second attempt it actually loaded the home page. See screen shot below. However, it still froze and Windows closed it down again. 

Posts 26718
Forum MVP
Dave Hooton | Forum Activity | Replied: Sat, Nov 16 2013 8:51 PM

Rich Davis:
However, it still froze and Windows closed it down again.

I need to see new logs to diagnose what is happening now.

As a workaround (after repeating the crash/freeze)  try opening Logos with CTRL key held and log onto a blank layout. You could then change your Program Settings (Tools menu) to not load the Home page, which means creating a layout.

Dave
===

Windows 10 & Android 8

Posts 15805
Forum MVP
Keep Smiling 4 Jesus :) | Forum Activity | Replied: Sun, Nov 17 2013 7:18 AM

Dave Hooton:
You could then change your Program Settings (Tools menu) to not load the Home page

Thankful for Logos 5 Program Setting to startup with a Blank layout:

Keep Smiling Smile

Posts 62
Posts 62
Rich Davis | Forum Activity | Replied: Sun, Nov 17 2013 11:36 AM

Posts 62
Rich Davis | Forum Activity | Replied: Sun, Nov 17 2013 11:39 AM

Thanks Dave - I just uploaded the Logos Log and a screen shot taken just now when I tried to reload Logos.

KS4J - I could try just loading a blank page rather than the home page, but then how will I see all the deals on Community Pricing? :-) Good to see your words on the screen.

Posts 26718
Forum MVP
Dave Hooton | Forum Activity | Replied: Sun, Nov 17 2013 1:18 PM

Rich Davis:

From this you need to delete this folder -->  C:\Users\Rich\AppData\Local\Logos5\Data\f3rdmyxc.rjx\Updates

Dave
===

Windows 10 & Android 8

Posts 62
Rich Davis | Forum Activity | Replied: Sun, Nov 17 2013 1:31 PM

Dave - I don't want to get prematurely happy, but it looks like this fix worked. I deleted the indicated file folder and viola . . . Logos loaded and is working normally. I was going to close it and reload it, but some updates are coming in right now and I don't want to interrupt that. I'll let you know if any more problems crop up. 

Thanks so much for sticking with me on this!

Posts 26718
Forum MVP
Dave Hooton | Forum Activity | Replied: Sun, Nov 17 2013 1:58 PM

Rich Davis:
Thanks so much for sticking with me on this!

You're welcome and I'm prematurely happy the fix worked (it will cause Logos to reload/regenerate resource metadata).

Dave
===

Windows 10 & Android 8

Posts 15805
Forum MVP
Keep Smiling 4 Jesus :) | Forum Activity | Replied: Sun, Nov 17 2013 4:38 PM

Rich Davis:
I could try just loading a blank page rather than the home page, but then how will I see all the deals on Community Pricing? :-)

Sorting Community Pricing by Progress shows resource(s) closing soon:

https://www.logos.com/products/search?Status=Community+Pricing&start=&sort=progress&pageSize=15

Also check Vyrso daily for new free eBooks:

https://vyrso.com/products/search?q=&start=&sort=pricelo&pageSize=15&unlocked=no 

Thankful for 535 free eBooks since Thanksgiving 2011.

Keep Smiling Smile

Page 1 of 1 (18 items) | RSS