Logos Bible Software 5 Indexer has stopped working

Page 1 of 1 (6 items)
This post has 5 Replies | 0 Followers

Posts 4
ETMoore | Forum Activity | Posted: Sat, Dec 21 2013 6:11 PM

Received a dialog box with the above message, asking me to close the program. Restarted Logos and received the same message. Below are the problem details provided:

Problem signature:

  Problem Event Name: APPCRASH

  Application Name: LogosIndexer.exe

  Application Version: 5.2.0.91

  Application Timestamp: 5294f66a

  Fault Module Name: Libronix.DigitalLibrary.Logos.dll

  Fault Module Version: 5.2.0.91

  Fault Module Timestamp: 5294f64e

  Exception Code: c0000005

  Exception Offset: 00055e38

  OS Version: 6.1.7601.2.1.0.768.3

  Locale ID: 1033

  Additional Information 1: 0a9e

  Additional Information 2: 0a9e372d3b4ad19135b953a78882e789

  Additional Information 3: 0a9e

  Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

 

Posts 28289
Forum MVP
JT (alabama24) | Forum Activity | Replied: Sat, Dec 21 2013 8:04 PM

I am not near my computer now, but to help you, someone will need logs. Please enable logging, reproduce the issue, then post the logs. Search the wiki for "diagnostic logging" for assistance. If you need help, let us know. 

OSX & iOS | Logs |  Install

Posts 25660
Forum MVP
Dave Hooton | Forum Activity | Replied: Sat, Dec 21 2013 8:22 PM

ETMoore:
Restarted Logos and received the same message. Below are the problem details provided:

Details of the logs we need can be found at http://wiki.logos.com/Diagnostic_Logging

Read carefully as we need the detailed activity logs. Upload the folder with all the logs.

Dave
===

Windows 10 & Android 8

Posts 15805
Forum MVP
Keep Smiling 4 Jesus :) | Forum Activity | Replied: Sat, Dec 21 2013 9:48 PM

ETMoore:
Received a dialog box with the above message, asking me to close the program.

Logos Support has => https://www.logos.com/support/logos5/windows/problem

Humanly have not know without looking at Logos diagnostic log files.  One idea is rebooting Windows, then see if crash repeats.

Keep Smiling Smile

Posts 4
ETMoore | Forum Activity | Replied: Sun, Dec 22 2013 9:52 AM

Third time is the charm (or maybe enabling logging circumvented the problem). There was a log generated for this third attempt, but since there was no error, I assume it won't provide any useful information.

Posts 25660
Forum MVP
Dave Hooton | Forum Activity | Replied: Sun, Dec 22 2013 9:13 PM

Are you saying the indexing completed successfully? The log will indicate this if you want to upload it (using the paperclip icon).

Dave
===

Windows 10 & Android 8

Page 1 of 1 (6 items) | RSS