Can we have a wish list tracking and voting tool like this?
http://feedback.noteflight.com/pages/4962-general
I like that!
[Y]
That would be super helpful.
I had suggested it in the past and been shot down. I still think it is a good idea - one used by Melody Assistant.
Yes, good idea. Now, if only we had this already, we could all vote for your suggestion and bump it up in priority. [:)]
I would strongly support this.
I think this would make the process more visible for all.
suggested it in the past and been shot down
Martha,
Can't imagine who would do that... I say we get this & vote them off the island. [:D]
Count me [Y] +1
Agreed!
Logos is incredibly customer-service oriented...the "UserVoice" tool that you recommended above is an excellent way to measure what is highest on user's priorities.
May I introduce a few rain clouds in the vicinity of this parade?
1. Logos is not a democracy, they are a business and business reasoning must rule in all the enhancement requests.
2.Somthing that may seem simple to the user, may take a total redesign of underlying infrastructure with the associated expense.
3. Combination of 1 and 2, changes aren't free. Maybe we could start a community pricing page for enhancements. Once an enhancement reaches X number of subscribers at Y pricing, it is moved to the development teams for implementation.
suggested it in the past and been shot down Martha, Can't imagine who would do that... I say we get this & vote them off the island. Count me +1
Can't imagine who would do that... I say we get this & vote them off the island.
Count me +1
Dell tried something like this (though a bit different) a few years ago and it completely backfired on them. It turned into a 'why I hate this/that' thing , or 'why I hate Dell and will never buy from them again,' and made all of this visible to everyone on the internet.
So I understand the reluctance.
If Logos were to do something like this, it should require a valid Logos user ID, and a license to something Logos sells (to discourage use by non-Logos users), it should be an opt-in device with a password and email activation key (again, make it hard for competitors, and the 'casually interested' to participate - we want only dedicated, real Logos users to vote), and results should be made visible only to those who have actually voted (to discourage competitors from using any 'negative' information against Logos).
Crown Financial's Mvelopes (powered by Finicity) uses the uservoice customer feedback tool. Gives plenty of opportunity to see what other users are suggesting.
1. Login required
2. Unlimited number of suggestions, but...
3. Only 10 votes allowed.(maximum of 3 votes per user per suggestion...and you can take your vote away in order to apply it to another suggestion, if you wish)
It's cool, in that users have the opportunity to see what others have recommended by what's most "voted" for and what is "hot". The developers then say what they're considering, what they're planning, what's in development, and what's completed. Once the suggestion is completed, you get your "votes" back - depending on how many you spent on that suggestion.
[Y] That is the best implementation that I have ever heard of for something like this. It is asking, "What do you REALLY want"
Dell tried something like this (though a bit different) a few years ago and it completely backfired on them. It turned into a 'why I hate this/that' thing , or 'why I hate Dell and will never buy from them again,' and made all of this visible to everyone on the internet. So I understand the reluctance. If Logos were to do something like this, it should require a valid Logos user ID, and a license to something Logos sells (to discourage use by non-Logos users), it should be an opt-in device with a password and email activation key (again, make it hard for competitors, and the 'casually interested' to participate - we want only dedicated, real Logos users to vote), and results should be made visible only to those who have actually voted (to discourage competitors from using any 'negative' information against Logos).
I am with you on the validation requirement mainly for purposes of making sure those that suggest and vote on enhancements are actual users.
I also like the limits on votes per user that forces people to prioritize their requests.
However, I'm not sure that a tool like what has been proposed would give critics more opportunity to be negative than the existing open forum.
To me this idea is just a tool for better organizing a particular type of feedback that Logos has actively solicited up till now.
It would just help the user community as well as Logos employees stay focused on what has and has not been suggested.
For instance, the request for collapsible results in the basic search tool has been requested by multiple users in multiple posts (see the latest iteration here http://community.logos.com/forums/p/4149/77148.aspx#77148).
If there were a suggestion tool with similar features as the one referenced in this thread, perhaps the discussion on this could become more focused and helpful.
I am with you on the validation requirement mainly for purposes of making sure those that suggest and vote on enhancements are actual users.I also like the limits on votes per user that forces people to prioritize their requests.However, I'm not sure that a tool like what has been proposed would give critics more opportunity to be negative than the existing open forum.To me this idea is just a tool for better organizing a particular type of feedback that Logos has actively solicited up till now.It would just help the user community as well as Logos employees stay focused on what has and has not been suggested.
Ditto to all your points Russ. Currently we have wave after wave of good suggestions but no way to prioritize anything outside of the Community Pricing type of setup. I have given a lot of [Y] to a lot of suggestions but certain ideas deserve more thumbs than I possess. Prioritization of support would help bring the most desired ones to fruition first, theoretically....
Tweetdeck does the same thing. I find it very effective also.
I think this would be a great idea, especially as they continue to have beta releases.
Something similar to Dropbox's Votebox (https://www.dropbox.com/votebox) [not sure if that is visible to those who aren't logged in] would be awesome. You'd have a limited number of votes per month and the developers could also post status to the requests . . . as they do on Votebox (e.g. In Development, Planned, etc.).
From DropBox page:
Votebox is Dropbox's very own feature request system. You can suggest new ideas, vote on existing ones, and track our progress too.
You get 9 votes every month. You can choose to use all your votes for one idea you really like, or spread them across between several ideas.
Once we complete a requested feature, we'll move it into the Completed section. Thanks for voting!
May I introduce a few rain clouds in the vicinity of this parade? 1. Logos is not a democracy, they are a business and business reasoning must rule in all the enhancement requests. 2.Somthing that may seem simple to the user, may take a total redesign of underlying infrastructure with the associated expense.
Melody Assistant/Harmony Assistant have used this model for years. When items are added to the list, the development staff has labeled it as easy, medium, hard. They do not promise to precisely follow the votes but they do clearly pay attention to users' priorities then pick out related items regardless of votes. However, they are French and the forums remain civil.[:O]
They do not promise to precisely follow the votes but they do clearly pay attention to users' priorities then pick out related items regardless of votes.
Sounds a lot like the "Town Hall Meetings" that both US political parties have been staging for the last two decades.
At least we all feel better when the powers-that-be pretend to care about our opinions. [:P]
But seriously, Logos does listen and care what users want. They hear many good ideas (& a few bad ones) from us.
In another post, I just saw that a user posted a link to a Logos voting mechanism (http://logos.uservoice.com). Is this official? Why isn't it publicized? Or have I just missed it?
Yes, it's official. Do a Google search for "logos.uservoice.com" pritchett site:community.logos.com to find the thread where Bob Pritchett announced it: http://community.logos.com/forums/t/12621.aspx. We're trying to spread the word about it as much as we can! Keep mentioning it in any threads where you deem it appropriate to direct people there.
