Issue with uploaded video playback

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Joni lum | Forum Activity | Posted: Tue, Apr 8 2014 2:34 PM

The last few 2 weeks I've noticed issues with Proclaim playing back uploaded mp4.  Read that there was some issue with video playback in the opening/preprogram loop, so I will it out and see if that fixes the issue.

I upload and create on my win 7 laptop, looks fine on my end.  When I sync with the worship computer--the program says "all items are synced." and I start to run Proclaim.  When it gets to the point to play back video, the computer freezes.  Can't get out of proclaim, so I have to shut down the computer and reboot, reenter Proclaim. 

Everything else is running wonderfully :)

Posts 1232
Spencer McKimson | Forum Activity | Replied: Wed, Apr 9 2014 9:31 AM

Hello Joni,

Could you try to reproduce this issue and then post the logs from the session? They should be located here:

Mac:

  • /Users/[username]/(~Library)/Application Support/Proclaim/Logging/ 
  • The Library folder might be hidden. If so, hit CMD+Shift+G and enter "~/library" into the box.

Windows: 

  • XP    -  %USERPROFILE%\My Documents\Proclaim Log Files\
  • Vista/Win7   -   %USERPROFILE%\My Documents\Proclaim Log Files\
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