Android Suite 4.3.9 Stable Release

Description – Navigation Failing - see below
App Info – Which app you are using: VERBUM
Device Info – Samsung Galaxy Pro 12.2
Android Version – 4.4

Earlier in the day, certain resources would not open. With the new 4.3.9 update for Android, they open, but the navigation does not work.

For example, Catholic Lectionary links to the NABRE do not work When you select them in the Lectionary, the bubble opens correctly, but when you select "Jump to Reference" it opens the NABRE but to the wrong section with the message "Navigation failed." This also happens within the New Interpreter's Bible (12 volume) set - the navigation to the bible fails. When I substituted NAB as the preferred Bible, the same problem occurred. When I selected King James, it worked - but I would not use this Bible for Catholic Bible Study.

Also, within the Roman Missal, when you select an internal cross reference (indicated by a page number within the Roman Missal), the same message appears: "Navigation Failed." This happens within the resource, not across others!

Description – Navigation Failing - see below

App Info – Which app you are using: VERBUM

Device Info – Samsung Galaxy Pro 12.2

Android Version – 4.4

Earlier in the day, certain resources would not open. With the new 4.3.9 update for Android, they open, but the navigation does not work.

For example, Catholic Lectionary links to the NABRE do not work When you select them in the Lectionary, the bubble opens correctly, but when you select "Jump to Reference" it opens the NABRE but to the wrong section with the message "Navigation failed." This also happens within the New Interpreter's Bible (12 volume) set - the navigation to the bible fails. When I substituted NAB as the preferred Bible, the same problem occurred. When I selected King James, it worked - but I would not use this Bible for Catholic Bible Study.

Also, within the Roman Missal, when you select an internal cross reference (indicated by a page number within the Roman Missal), the same message appears: "Navigation Failed." This happens within the resource, not across others!

I am unable to reproduce this issue but expect it is related to cached resource information on your device. First, please reproduce the problem and then navigate to the Help menu and tap Send Support Info so we can take a look at your log information.

Second, I suggest deleting the cache information for the Verbum app in the Android Settings menu, and then opening Verbum again and making sure all resources are updated (from the Home Page) and see if the problem still exists.

If the problem still occurs please delete the app and perform a fresh install.

Please describe the issue: PK Fitz:

Description – Navigation Failing - see below
App Info – Which app you are using: VERBUM
Device Info – Samsung Galaxy Pro 12.2
Android Version – 4.4

Earlier in the day, certain resources would not open. With the new 4.3.9 update for Android, they open, but the navigation does not work.

Verbum 4.3.9
Android 4.4.2
samsung SM-P900 v1awifi
com.android.vending

RESPONSE FROM LOGOS:

If the problem still occurs please delete the app and perform a fresh install.

ACTION TAKEN BY ME:

I have attached the support information as requested. Before doing so, I (1) deleted the cache information from the Verbum app in the Android Settings menu – two resources were updated (Catholic Lectionary and a Bible I do not use) – but problem continued. (2) I deleted the app and performed a fresh install, but problem persists.

BY THE WAY, WHEN I USE THE KING JAMES BIBLE AS THE PREFERRED BIBLE, THE NAVIGATION WORKS. WHEN I USE A CATHOLIC BIBLE AS THE PREFERRED BIBLE (NAB OR NABRE), NAVIGATION DOES NOT WORK.

Thank you.

Tom Reynolds

Don't forget the direct download link. I had to hunt around for it a bit http://downloads.logos.com/Android/Logos/stable/index.html

I just got a Blackberry Z30 and installed the apk from that link. I'm quite impressed with how well it works. I don't even have Blackberry version 10.3 which is supposed to handle Android apps even better.

One thing - when it downloaded the version showed as 1.0.0287. Is that the installer or is the internal version number off?

One thing - when it downloaded the version showed as 1.0.0287. Is that the installer or is the internal version number off?

1.0.0287 seems to indicate the build number (287) is getting picked up, but not the app version (4.3.9). We don't officially support our apps running on Blackberry devices but I'm glad the app seems to work well for you.

Description – Using NABRE trying to navigate between readings.
App Info – Verbum 4.3.9
Device Info – Samsung Galaxy Tab 2 7.0
Android Version – 4.2

The books downloaded in the thread here: https://community.logos.com/forums/t/94066.aspx

are now accessible, but no longer can be navigated. Bookmarks are broken and Trying to go from one book of the Bible to another takes me to the last verse read with the message "navigation failed."

Description – Using NABRE trying to navigate between readings.

App Info – Verbum 4.3.9

Device Info – Samsung Galaxy Tab 2 7.0

Android Version – 4.2

The books downloaded in the thread here: https://community.logos.com/forums/t/94066.aspx

are now accessible, but no longer can be navigated. Bookmarks are broken and Trying to go from one book of the Bible to another takes me to the last verse read with the message "navigation failed."

Can you be more specific about which books you are referring to? I am unable to reproduce the issue with the ISBE, Bible Knowledge Commentary, NABRE, NAB, or the Roman Missal.

Have you tried deleting the app and reinstalling?

Deleting and Reinstalling seems to have done the trick. Some odd things. When I reinstalled, the app immediately began downloading books i previously had on the tablet.

The Oxford english Dictionary failed to download though.

As far as I know it's OK, but I'll report back if it breaks again.

God Bless.

David - please let me know if it still works after awhile. I tried uninstalling and installing yesterday (Wed) on two different tablets, and the navigation still would not work on all the Catholic books (NAB, NABRE, Roman Missal, etc.).

I called technical support today and they said they could not replicate the problem on their tablet, but while we were speaking their tablet updated with the most recent update and they then had the same problem. I am told they are working on it, but time will tell. I have been VERY HAPPY for a year with Android Verbum until 48 hours ago. I hope they can fix it.

PK,

We *think* we have identified the problem as a resource versioning mismatch. If any of the problematic resources are downloaded locally to your device, could you please remove them and see if the problem disappears?

OK, just want to say that it is broken again:

App: Verbum 4.3.9

Tablet: Samsung Galaxy Tab 2.

Android OS: 4.2.2

Problem: In Verbum, certain books will not allow navigation (no bookmarks, no go to function. When I try to go elsewhere, the message is “Navigation failed.” I simply return to the last part in the book before these downloads happened. (For example, the NABRE is stuck on Acts 10:1, regardless of what I moved it to before closing.

The Books: NABRE, CCC, NNPF 1.7, Anchor Bible Dictionary, Vatican II, Orthodoxy, Heresies.

Steps taken:

Clear all data.
Reinstall the problem books
(BUT, after I did that, these books updated themselves again automatically)
Reinstalled b
Uninstalled Verbum from Android.
Reinstall Verbum App
Signed In
Checked for surviving Bookmarks (none found)
Tried to download NABRE (Kept getting a choice to “remove all” even though they were not downloaded
Suddenly got a message for 21 downloads happening automatically (These were books I had previously had stored on my device)
Bookmarks reappeared.
Downloads finished.
Problem reoccurred. I cannot go to a different location in my books without getting a "navigation error." Bookmarks break again

Books that automatically downloaded are:

New American Bible Revised Edition
Nicene and Post Nicene Fathers 1.7
Collegeville Bible Commentary
Catechism of the Catholic Church
Constitution of the United States
Heretics
Canons and Decrees of Council of Trent
Catechism of the Council of Trent
Imitation of Christ
Sources of Catholic Dogma
A Miscellany of Men
God, Pharoah and Moses
Anchor Yale Bible Dictionary
Declaration of Independence
Catholic Lectionary
Vatican II Documents
Concise Oxford English Dictionary
Nelson Bible Map Collection
Decrees of the Vatican Council
Douay-Rheims Bible

So, hope this helps. It worked great until 2 days ago.

I think I can confirm that doesn't work.

I think I can confirm that doesn't work.

If you remove those local resources does it fix the issue?

No, it just automatically downloads them again.

Once more, I removed the app and all the books and reinstalled. Once more, the navigation feature does not work. Even within the NABRE and NAB, among others, there is no way to navigate to chapter and verse even within the resource. The King James Bible works fine, but I wanted the Catholic resource so I purchased Verbum.

I think you're right here. My main trouble seems to be the NABRE more than anything else.

EDIT: Still testing, but it to clarify, it seems that it is the NABRE that cannot navigate (get a navigation failed) and the bookmarks automatically take me to the last place opened (last night it was Acts 10, tonight it is Wisdom 5.

But when I type in a book and chapter, it *seems* to work for now.

Does this help track down the problem?

AcLually, I think the Catholic Lectionary might be a big part of the problem because it is "part of the application and cannot be removed". Other resources can be removed separately. The Catholic Lectionary cannot.

The non Catholic lectionaries navigate, but the Catholic Lectionary does not. How can we get Verbum to fix this? I have called them three times about this. It is getting very frustrating.