Trouble!!!
1. Uninstalled Logos from Android tablet
2. Deleted the device from "Mobile Devices" in my account on the Logos site
3. Reinstalled the Logos app on my Android tablet
4. The Android tablet does NOT appear in my Logos account on the website or under "Download to" in my Library.
Comments
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What is the name of your Mobile Device? We're seeing four devices on our end...
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Kevin Byford said:
What is the name of your Mobile Device?
I think it is ME172
Kevin Byford said:We're seeing four devices on our end
Yes, The one I am having trouble with is the 5th one. The one I removed was named "Small One" on the Logos side.
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Are ME172 and Small One the same hardware device (but just named differently)?
It might help if you send us the log information from the device that doesn't seem to be syncing; from the Help menu tap on Send Support Info and include a brief description of the problem.
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Kevin Byford said:
Are ME172 and Small One the same hardware device (but just named differently)?
Yes, they are. "Small One" was the name I used in the account interface on the Logos site.
Kevin Byford said:It might help if you send us the log information from the device that doesn't seem to be syncing;
Done.
Thank you
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George said:
Yes, they are. "Small One" was the name I used in the account interface on the Logos site.
We've undeleted "Small One" and it should appear again for you.
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Kevin,
Now I see my device again in both my account and in the desktop interface under "Download to:" However, I still have a problem: "Download to" doesn't work. Selecting books for downloading to my device does not result in the books being downloaded on my device. Also downloading a book on my device is not reflected in "Download to" in the Logos desktop interface. I see the same behaviour on my Note 3 device as well (name is My Note in my web account). Both devices are running the latest beta.
Thank you.
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George said:
Kevin,
Now I see my device again in both my account and in the desktop interface under "Download to:" However, I still have a problem: "Download to" doesn't work. Selecting books for downloading to my device does not result in the books being downloaded on my device. Also downloading a book on my device is not reflected in "Download to" in the Logos desktop interface. I see the same behaviour on my Note 3 device as well (name is My Note in my web account). Both devices are running the latest beta.
Thank you.
Have you tried uninstalling and reinstalling the apps on the device in question? I've written up a case for the dev team.
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Kevin Byford said:
Have you tried uninstalling and reinstalling the apps on the device in question?
Yes, I have. The books that are set for download to my Asus tablet in the "Download to" section are not downloaded on my tablet and the books that I download directly from my Bible app on my tablet are not reflected in the "Download to" section. I also uninstalled the latest beta and installed the latest stable version from Google play (version 4.3.9) and I see the same behavior. My Asus tablet is running android 4.1.1 Also, beta or stable, when I use "Send support info" the log file that is created for submission is always blank. The tablet is not rooted.
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