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Posts 837
JRS | Forum Activity | Posted: Mon, Dec 8 2014 7:08 PM

Samsung Galaxy Note 8.0 with Android ver. 4.4.2 .  I installed Bible 4.4.6 then rebooted.  Double login still required.

JRS has left the building.

Posts 4264
LogosEmployee
Kevin Byford (Faithlife) | Forum Activity | Replied: Mon, Dec 8 2014 8:06 PM

JRS:

Samsung Galaxy Note 8.0 with Android ver. 4.4.2 .  I installed Bible 4.4.6 then rebooted.  Double login still required.

A fresh install of 4.4.6 should fix the issue.

Posts 121
ManilaDave | Forum Activity | Replied: Tue, Dec 9 2014 5:22 AM

Hi Kevin!

I'm sorry but it doesn't fix it. The problem is worse. I have a Samsung Note 2 with Android 4.4.2. Every time I turn on the phone and open Logos it asks me to log in. Since 4.4.6 I log in several times with the correct log in information and it keeps asking me to log in - as many as 6 times in a row. Only after "logging in" with the incorrect information does it give me a message of invalid log in info. It will let me in then the next time I key in the correct log in info. I've done several reboots of the phone to test it and always the same result - fresh log in request followed by multiple log in requests. My understanding is that once logged in on the device Logos should not log me out. But every time I turn of the phone it does. 

Posts 837
JRS | Forum Activity | Replied: Tue, Dec 9 2014 9:15 AM

Kevin Byford:

JRS:

Samsung Galaxy Note 8.0 with Android ver. 4.4.2 .  I installed Bible 4.4.6 then rebooted.  Double login still required.

A fresh install of 4.4.6 should fix the issue.

I performed a total uninstall/reinstall of 4.4.6 and numerous restarts/reboots to verify, and it does appear to be fixed.  Thanks so much.

JRS has left the building.

Posts 4264
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Kevin Byford (Faithlife) | Forum Activity | Replied: Tue, Dec 9 2014 10:04 AM

ManilaDave:
I'm sorry but it doesn't fix it.

Please delete the app from your device and perform a fresh install.

Posts 121
ManilaDave | Forum Activity | Replied: Tue, Dec 9 2014 2:20 PM

Been there, done that, wore the T-shirt. After reinstalling the app still requires sign-in after each rebooting of the phone and sometimes requires 2. Definitely not fixed. 

Posts 4264
LogosEmployee
Kevin Byford (Faithlife) | Forum Activity | Replied: Tue, Dec 9 2014 2:29 PM

ManilaDave:

Been there, done that, wore the T-shirt. After reinstalling the app still requires sign-in after each rebooting of the phone and sometimes requires 2. Definitely not fixed. 

Please send us your log information through the Send Support Info item in the Help section.

Posts 473
Mark Nolette | Forum Activity | Replied: Wed, Dec 17 2014 4:23 AM

For what it's worth, I had the same problem with Verbum 4.4.6 on my Boyue T62 device. I installed the Bible! 4.4.6 app and that seemed to fix the problem for Verbum as well. 

Posts 121
ManilaDave | Forum Activity | Replied: Wed, Dec 17 2014 7:50 AM

I'm glad that worked for you, Mark. It didn't for me and I've sent the logs last week. I'm lucky if my Samsung Note 2 only asks me for a 2 x login. Not infrequently I need 4 x login or even 6 x login (twice). 

I confess to getting extremely frustrated with Logos.

My iOS 8 device asks me to update the same 9 resources every time I open the app - so several times a day.

My iOS 6 device is unusable after multiple reinstalls and even 2 factory resets of the device itself. Nothing stops the freezing and crashing. I sure hope I can have a stable version before Logos stops support for iOS6. 

My iMac and MacBook Pro frequently treat me to spinning beachballs when I click on my library button - to such an extent that I have to force quit and relaunch because it freezes. I know it's not the time of the year to play with beachballs as freezing is the operative word but I really try to avoid it. 

I no longer know what to say about Logos but my frustration level has risen to such a pitch over the last month that I have started to research other applications.

Posts 4264
LogosEmployee
Kevin Byford (Faithlife) | Forum Activity | Replied: Wed, Dec 17 2014 1:26 PM

ManilaDave:
My iOS 8 device asks me to update the same 9 resources every time I open the app - so several times a day.

What version are you running, 4.4.1?

ManilaDave:
My iOS 6 device is unusable after multiple reinstalls and even 2 factory resets of the device itself.

What is the model of your device (under iOS Settings > General)?

ManilaDave:
My iMac and MacBook Pro frequently treat me to spinning beachballs when I click on my library button

Please report this on one of the Logos Desktop forums (Logos 5, Logos 6, etc.)

Posts 121
ManilaDave | Forum Activity | Replied: Wed, Dec 17 2014 1:47 PM

Hi Kevin!

iOS8 (iPad Air) appears to be okay now after installing latest update today. 

iOS6 is iPod 4. Model MC544BT/A running version 6.1.6

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Kevin Byford (Faithlife) | Forum Activity | Replied: Wed, Dec 17 2014 3:48 PM

ManilaDave:
iOS6 is iPod 4. Model MC544BT/A running version 6.1.6

We're not seeing any lockups or freezing issues with our iPod 4 test device running iOS 6.1.6.

How many resources do you have downloaded locally?

Posts 121
ManilaDave | Forum Activity | Replied: Wed, Dec 17 2014 4:06 PM

Hi Kevin!

The problem is not related to the number of resources downloaded as I've had the problem with large and small volumes of resources downloaded. At the moment - latest install - there are only about 20 or 30. I reinstalled the app last night and just downloaded a small number of resources to test it. Crashed on me several times last night and this morning. I did have several hundred resources on it before. Though I would like to have the library secured on it before support is withdrawn it is not hugely important as I still have the iPad and the Samsung Note 2 phone for portability. When I bought the device I bought it specifically for Logos so it was dedicated for that purpose. Becoming incapable of running it defeats it's raison d'être, so to speak, but I can dedicate it to another purpose and retire it from Logos if need be. 

Posts 4264
LogosEmployee
Kevin Byford (Faithlife) | Forum Activity | Replied: Wed, Dec 17 2014 4:30 PM

ManilaDave:
I reinstalled the app last night and just downloaded a small number of resources to test it. Crashed on me several times last night and this morning. I did have several hundred resources on it before.

We've seen crash problems in the past with iOS 5.x devices *during the resource download process* especially for customers that want a lot of their resources to be downloaded.  It has nothing to do with the number of resources downloaded, but is about how many resources are being downloaded at a time, and this can result in iOS out of memory crashes.

If you've previously had hundreds of resources downloaded, mobile management might likely be re-downloading all of those resources unless you've cleared out the list in Logos Desktop.  I'm not saying this is the issue but it seems likely.

Incidentally, we'll be fixing the discolored button problem on iOS 6.x devices, probably early next year (we couldn't get the fix in this week because the Apple Store will be closing and we had to submit version 4.4.2).

Posts 121
ManilaDave | Forum Activity | Replied: Fri, Dec 19 2014 8:53 AM

Hi again, Kevin. At the time of your last post my iPod was frozen/crashing. I.e. Whenever I attempted to open the app it would open at the last resource I was trying to open and just give a spinning daisy wheel until it crashed. That's as far as I could get with the app. I couldn't even get to the home page or library page. Repeated frozen with spinning daisy wheel until crash. I've uninstalled/reinstalled the app since. I've also deleted other apps on the device that might be using up memory by constantly accessing the Internet. So I've disabled email accounts, uninstalled Dropbox, etc. My first attempt to open a resource - the Holman Christian Standard Bible - resulted in a white screen, spinning daisy wheel until crash. I'm not able to get any other result when I open the app so it will have to be uninstalled again.  

I have done 2 factory resets but none since the latest update. I'm wondering if I should do another and set it up as a new device under a new Apple ID? My reason for asking is that the new installs are coming directly from iCloud rather than the App Store. If a corrupted version is backed up and the reinstall is coming from a back-up stored in the "cloud" could I be just reinstalling a corrupted version? Forgive me if this is a stupid question as I'm technologically challenged. Like a car I can operate the technology but not fix it. 

As I mentioned before, I'd like to have Logos running on my iPod but it is not the end of the world if it doesn't. The iPod is heading towards obsolescence unable to to run anything newer than iOS6. My portability is covered by my Samsung Note 2 and my iPad. 

Blessings

Posts 4264
LogosEmployee
Kevin Byford (Faithlife) | Forum Activity | Replied: Mon, Jan 5 2015 1:35 PM

ManilaDave:
My reason for asking is that the new installs are coming directly from iCloud rather than the App Store.

Please remove the apps and install them fresh from the Apple Store and let us know if that solves the issue - the new 4.4.2 version is available. 

Posts 6775
Forum MVP
Lynden Williams | Forum Activity | Replied: Mon, Jan 5 2015 1:52 PM

Installed the stable version of the software on Dec. 31 and it still requires two logins. Using Android 4.4.2

Lynden Williams Communications

Posts 6
Mike Miller | Forum Activity | Replied: Sun, Jan 11 2015 12:24 PM

I have reinstalled my app on my android tablet and it still requires me to login.  I have figured out that if I stop all running apps and clear my ram, I don't have to login problem until I try to open it again (I tend to clean my ram out often).

Posts 6775
Forum MVP
Lynden Williams | Forum Activity | Replied: Mon, Jan 12 2015 5:20 AM

Have 4GB of Ram Mike. No shortage.

Lynden Williams Communications

Posts 14
John Brainard | Forum Activity | Replied: Mon, Jan 26 2015 9:41 AM

Does deleting the Faithlife account on your phone through Android's Account Manager do anything to resolve this issue?

It's possible that you might be required to log in 2 or more times the first time you launch the app after deleting the account. My hope is that this will recreate the shared account correctly and you won't be prompted to log in in subsequent app launches.

You can get to your Faithlife account through Settings (Android settings) > Accounts.

If you're still prompted to log in in subsequent launches, can you please send your logs through the "Help > Send Support Info" menu within the apps? 

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