Samsung Galaxy Note 8.0 with Android ver. 4.4.2 . I installed Bible 4.4.6 then rebooted. Double login still required.
A fresh install of 4.4.6 should fix the issue.
Hi Kevin!
I'm sorry but it doesn't fix it. The problem is worse. I have a Samsung Note 2 with Android 4.4.2. Every time I turn on the phone and open Logos it asks me to log in. Since 4.4.6 I log in several times with the correct log in information and it keeps asking me to log in - as many as 6 times in a row. Only after "logging in" with the incorrect information does it give me a message of invalid log in info. It will let me in then the next time I key in the correct log in info. I've done several reboots of the phone to test it and always the same result - fresh log in request followed by multiple log in requests. My understanding is that once logged in on the device Logos should not log me out. But every time I turn of the phone it does.
Samsung Galaxy Note 8.0 with Android ver. 4.4.2 . I installed Bible 4.4.6 then rebooted. Double login still required. A fresh install of 4.4.6 should fix the issue.
I performed a total uninstall/reinstall of 4.4.6 and numerous restarts/reboots to verify, and it does appear to be fixed. Thanks so much.
I'm sorry but it doesn't fix it.
Please delete the app from your device and perform a fresh install.
Been there, done that, wore the T-shirt. After reinstalling the app still requires sign-in after each rebooting of the phone and sometimes requires 2. Definitely not fixed.
Please send us your log information through the Send Support Info item in the Help section.
For what it's worth, I had the same problem with Verbum 4.4.6 on my Boyue T62 device. I installed the Bible! 4.4.6 app and that seemed to fix the problem for Verbum as well.
I'm glad that worked for you, Mark. It didn't for me and I've sent the logs last week. I'm lucky if my Samsung Note 2 only asks me for a 2 x login. Not infrequently I need 4 x login or even 6 x login (twice).
I confess to getting extremely frustrated with Logos.
My iOS 8 device asks me to update the same 9 resources every time I open the app - so several times a day.
My iOS 6 device is unusable after multiple reinstalls and even 2 factory resets of the device itself. Nothing stops the freezing and crashing. I sure hope I can have a stable version before Logos stops support for iOS6.
My iMac and MacBook Pro frequently treat me to spinning beachballs when I click on my library button - to such an extent that I have to force quit and relaunch because it freezes. I know it's not the time of the year to play with beachballs as freezing is the operative word but I really try to avoid it.
I no longer know what to say about Logos but my frustration level has risen to such a pitch over the last month that I have started to research other applications.
What version are you running, 4.4.1?
My iOS 6 device is unusable after multiple reinstalls and even 2 factory resets of the device itself.
What is the model of your device (under iOS Settings > General)?
My iMac and MacBook Pro frequently treat me to spinning beachballs when I click on my library button
Please report this on one of the Logos Desktop forums (Logos 5, Logos 6, etc.)
iOS8 (iPad Air) appears to be okay now after installing latest update today.
iOS6 is iPod 4. Model MC544BT/A running version 6.1.6
Does deleting the Faithlife account on your phone through Android's Account Manager do anything to resolve this issue?
It's possible that you might be required to log in 2 or more times the first time you launch the app after deleting the account. My hope is that this will recreate the shared account correctly and you won't be prompted to log in in subsequent app launches.
You can get to your Faithlife account through Settings (Android settings) > Accounts.
If you're still prompted to log in in subsequent launches, can you please send your logs through the "Help > Send Support Info" menu within the apps?
I've already reinstalled the app and it didn't work hen I was told it would. I've subsequently sent the logs to you. I'm not prepared to do it again. The time investment and Internet costs for downloading again are too high and I've had enough of that in recent months.
You won't lose any data removing your faithlife account from your device. The warning message you see relates to any data stored using the Android sync framework. We are only using the sync framework to store auth token that all of the Faithlife apps use to sing in. Everything else, including your documents and resources, are stored privately within the apps data folders.
I recorded the steps on a Generic Android 4.4 device in the video below.
6825.Delete Faithlife Account.mp4
