Tyndale Commentary Download

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This post has 37 Replies | 2 Followers

Posts 2212
Damian McGrath | Forum Activity | Replied: Tue, Jan 19 2010 3:19 AM

Dan Pritchett:

Damian, I am sorry the email did not get to you.

Your email with full details was sent on 1/15/2010 at 9:06 AM from our servers

Dan,

I received the stock standard email informing me that my prepub was preparing to ship and that my credit card was being charged (including shipping charges!).

I received no email informing me of a change in practice with regard to how CD only orders were being handled or that you would be personally opening our orders and entering the details into our account. Is this the email which was sent to me on the 15th of January?

As I said, I'm happy with the end result, but the process is lacking,,,,

Posts 2212
Damian McGrath | Forum Activity | Replied: Tue, Jan 19 2010 3:23 AM

Joe Miller:
 Customers bought a product, agreed to have it shipped and pay for that shipping, yet when given a blessing of having it activated ahead of time, they get mad that Logos was not able to let them out of their contract.  Some folks will never be satisfied because they tend to see life with a "glass half empty" perspective.   But, I am glad for the positives I see from many customers.

Joe,

How hard is it to understand that some customers may wonder why they are being charged for shipping when we have NOT been told there would be no shipping charge? I was told that my card had been charged in accord with my order.Fine! I then find that my product is being downloaded. Great! Why am I being charged to be sent something I already have? Oh.. three days later, I'm told that I was not being charged for shipping and I'm not being sent the CDs... How hard would it be to tell us that ahead of time?

Posts 439
Mark Stevens | Forum Activity | Replied: Tue, Jan 19 2010 3:33 AM

Can someone please confirm: WILL WE RECEIVE THE CD'S for these commentaries?

even though it has downloaded I wouldn't mind having the disks for L3...

Posts 2778
J.R. Miller | Forum Activity | Replied: Tue, Jan 19 2010 9:11 AM

MarkStevens:

Joe Miller:

Mark, I put you in the same category as Chris.  I am encouraged by your positive attitude as well.  Thank you brother!  I notice these things and am appreciative. Cool

 

Not sure what you mean by "same category" but I will take it as a compliment!

The category of someone who has encouraged me with a positive attitude. Smile

 

My Books in Logos & FREE Training

Posts 227
Paul Meathrel | Forum Activity | Replied: Tue, Jan 19 2010 9:26 AM

Damian McGrath:

how hard is it to understand that some customers may wonder why they are being charged for shipping when we have NOT been told there would be no shipping charge? I was told that my card had been charged in accord with my order.Fine! I then find that my product is being downloaded. Great! Why am I being charged to be sent something I already have? Oh.. three days later, I'm told that I was not being charged for shipping and I'm not being sent the CDs... How hard would it be to tell us that ahead of time?

So what I'm unclear on is whether all people who ordered this have been charged shipping or whether none of us have? What did you have on your credit card Damian?

Posts 184
LogosEmployee
Dan Pritchett | Forum Activity | Replied: Tue, Jan 19 2010 9:52 AM

MarkStevens:
Can someone please confirm: WILL WE RECEIVE THE CD'S for these commentaries?

Yes Mark, you will receive the CD-ROM shipment, as will all customers of this CD-ROM product. That is the only way we can complete the "sale" under our current terms even though the "files" and "activation" are accomplished, the "sale" is not until the customers receive the physical CD-ROM in this very unique situation. 

Paul Meathrel:
So what I'm unclear on is whether all people who ordered this have been charged shipping or whether none of us have?

Paul, all customers for this product ordered the CD-ROM option and we are delivering what they ordered. All customers will be charged for the product and S&H. You order records will show the exact amounts charged, you should have received an email receipt with the same information, but if you did not see that you may always check your order receipts at https://www.logos.com/user/MyOrders

There are a few orders that still have not been processed due to declined/expired/mistyped credit cards, but other than that all orders have been processed.

Posts 2759
Forum MVP
Ted Hans | Forum Activity | Replied: Tue, Jan 19 2010 10:25 AM

Thanks Dan for the explanation it makes sense to me.Yes

However i have a question. What about Logos products that are only available on CDs like the "Commentary on the Psalms by E.W. Hengstenberg" on Pre-Pub? Is there a move on your part to making this and the rest of the CD LOGOS products on Pre-Pub download? I can understand the issues with third party products but what about your products where you do have control? You can make the change.

How are we going to make the switch from CD to download if you make the decision to offer it as a download option at a future date before it ships from Pre-Pub? As an international customer i can tell you, i prefer the download option.

Thanks.

Ted


 

Dell, studio XPS 7100, Ram 8GB, 64 - bit Operating System, AMD Phenom(mt) IIX6 1055T Processor 2.80 GHZ

Posts 324
Luuk Dondorp | Forum Activity | Replied: Tue, Jan 19 2010 11:58 AM

Dan Pritchett:

I promise we love you! Big Smile we actually have meetings on a regular basis to deal with issues just like this to make sure we come up with the best possible solution for every challenge. We really do—no joke... giving the best customer service in the world is serious business here. We really work hard at it. Even during this time where we have had more calls in the last two months of 2009 than in the previous 10 months.

Let me see if I can shed some light on what happened.

The Tyndale Commentaries CD-ROM (49 Vols.) is a product (...........)

(.........) so know that we are well aware of the issues and are working around the clock to move the universe to a Logos 4 world where everything "just works" Wink

If you want to help us reach this perfect world sooner rather than later, please encourage everyone you can to upgrade to Logos 4 and life will be good for all.

Thank you Dan for this clear explanation.

I didn't know about al of the efforts behind the scenes in order to take care of all the customers and the publishing partners as well. I am learning to know you as a very trustworthy company going great lengths to please your customers and taking responsibility as well. And I see your willingness to learn and listen.

For example: just the way you (and Bob) are spending so much time and effort to write this (and others) explanatory posts. Where in the world you will find such a company. Oh, sure, there must be more of these. Perhaps even better. But for the moment I found one: Logos. 

Well, looks nice..a Logos universe  At least on my computer. 

 

Luuk

 

Posts 184
LogosEmployee
Dan Pritchett | Forum Activity | Replied: Tue, Jan 19 2010 1:09 PM

Ted Hans:
How are we going to make the switch from CD to download if you make the decision to offer it as a download option at a future date before it ships from Pre-Pub? As an international customer i can tell you, i prefer the download option.

Ted, we are working on a plan for this right now. This is a big challenge in more ways than one, so in order to make sure it gets taken care of with as much ease and simplicity as possible, I'm going to wait until the complete plan is in place before giving out any more details. As soon as it is ready we will let everyone know.

Posts 2759
Forum MVP
Ted Hans | Forum Activity | Replied: Tue, Jan 19 2010 1:20 PM

Dan Pritchett:
Ted, we are working on a plan for this right now. This is a big challenge in more ways than one, so in order to make sure it gets taken care of with as much ease and simplicity as possible, I'm going to wait until the complete plan is in place before giving out any more details. As soon as it is ready we will let everyone know

Thanks Dan for taking time out to respond to my questions, much appreciated.

Every Blessings.

Ted.

Dell, studio XPS 7100, Ram 8GB, 64 - bit Operating System, AMD Phenom(mt) IIX6 1055T Processor 2.80 GHZ

Posts 439
Mark Stevens | Forum Activity | Replied: Tue, Jan 19 2010 3:14 PM

Dan Pritchett:
Yes Mark, you will receive the CD-ROM shipment, as will all customers of this CD-ROM product. That is the only way we can complete the "sale" under our current terms even though the "files" and "activation" are accomplished, the "sale" is not until the customers receive the physical CD-ROM in this very unique situation. 

I would also like to thank you for taking the time to answer the question Dan. If I could buy you a coffee I would! Big Smile

Posts 67
LO | Forum Activity | Replied: Wed, Jan 20 2010 6:15 AM

Dear Dan,

On the one hand I appreciate your explanation. On the other, from the perspective of a customer who has already invested substantially in an upgrade, your conclusion is a non sequitur and raises an underlying question:

Dan Pritchett:

If you want to help us reach this perfect world sooner rather than later, please encourage everyone you can to upgrade to Logos 4 and life will be good for all.

In actuality it is Logos, not the customers, who needs to upgrade (a) its products, (b) its licensing agreements, and (c) its current advertising and product distribution methods in order to account for the "interim" period which Logos created and in which Logos is asking customers to live.

Case in point: as a L4 user I need the old Libronix program in order to use the Tyndale CD Logos just mailed me. (BTW, telling customers that the CD is "for backup purposes" is another example. The advertising for L4 explicitly claims no need for backups....)

For us Mac users especially, Logos has asked us to run two programs (i.e. the old version and the new version). Ok, that's fine for the interim. I've been willing to go along (again, I've invested heavily with my checkbook). But, from the customer's perspective, the underlying question is this: If Logos wants its customers to upgrade, then customers want to know first whether Logos itself is fully committed to upgrading its products and processes--especially during this interim period?

I'm sure you will say "yes." However, it is somewhat disconcerting that your answer to Ted Hans' question is not a straight "yes," but "we're working on it."

Posts 184
LogosEmployee
Dan Pritchett | Forum Activity | Replied: Wed, Jan 20 2010 3:06 PM

Laurence O'Donnell:
In actuality it is Logos, not the customers, who needs to upgrade (a) its products, (b) its licensing agreements, and (c) its current advertising and product distribution methods in order to account for the "interim" period which Logos created and in which Logos is asking customers to live.

Laurence, I am sorry if my message came across the wrong way. I am a marketing guy, and I was simply trying to encourage people in a friendly way to do word of mouth advertising for us, there was no deeper message other than to say "we love it when you spread the word for us! Tell your friends!"  

As far as saying "we're working on it." to Ted Hans' question instead of a straight "yes" I figured I was just being more conversational than robotic. I basically understood the question to be "are you aware of all the issues and are you working on them to make sure the situation will be addressed?" Since I had already addressed the question before it came up I could have said "Yes" and left it at that, I was simply trying to be more conversational and reassuring. I am sorry it came across the opposite way.

Posts 25
Joe Heng | Forum Activity | Replied: Wed, Jan 20 2010 9:56 PM

Hi,

I would like to check what is the file name of the Tydnale Commentaries.  My order has moved from Pre-Pub to my order, thus I assume that if I do License Sync I will be able to use the books once I am able to download it.

I am in Australia so that CD may take a while to arrive.  In the mean time I am hoping to be able to use some of the commentary for my sermon preparation.

Please advice.

joe

Posts 25652
Forum MVP
Dave Hooton | Forum Activity | Replied: Wed, Jan 20 2010 11:59 PM

Check they are in your L3 licence by doing Tools | Library Management | Account Summary. You should readily find them under the name LLS:TNTC* and LLS:TOTC*  (where * is any sequence of letters/numbers).

You can download from FTP site ftp://ftp.logos.com/lbxbooks/. They are:-

TNTC*.lbxlls   (20 volumes)

TOTC*.lbxlls   (29 volumes)

Total 63 MB

Don't copy them direct to L4. Download to a folder (which could be L3 resource folder) and use the scan <Tyndale folder> command in L4 + restart L4.

Dave
===

Windows 10 & Android 8

Posts 2744
Bohuslav Wojnar | Forum Activity | Replied: Fri, Jan 22 2010 8:24 AM

Dan Pritchett:
I could have said "Yes" and left it at that, I was simply trying to be more conversational and reassuring.

Thank you Dan for your "yes" and even more Smile It sounds promising for all of us who are trying to avoid paying unnecessary shipment fee in the time when Logos operates completely in the download way. I know it is not possible to change all the products at once. I appreciate your hard work to make it easier for us. Thanks.

Bohuslav

Posts 184
LogosEmployee
Dan Pritchett | Forum Activity | Replied: Tue, Feb 9 2010 11:22 AM

The system to convert all of your existing CD/DVD Pre-Pub orders to the download option at the same price you locked in is ready! If you haven't seen today's blog post, go check it out:

http://blog.logos.com/archives/2010/02/change_your_cd-rom_pre-pub_orders_to_downloads.html

 

Posts 67
LO | Forum Activity | Replied: Wed, Feb 10 2010 4:50 AM

Great news! And a great step forward for L4.

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