kernel panic error

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Jackie Tallent | Forum Activity | Posted: Thu, Jan 29 2015 9:16 PM

Since updating to Logos 6 for Mac my laptop is shutting down every 5 minutes or so making it impossible to work.  This occurs even when Logos is not open.  The error report says "kernel panic" error.  How can I fix this?

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JT (alabama24) | Forum Activity | Replied: Thu, Jan 29 2015 9:34 PM

I think you will probably need to have a phone conversation with Apple and/or Logos. Is the indexer running? Can you grab logs per the instructions in my signature line?

macOS, iOS & iPadOS | Logs |  Install

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Jackie Tallent | Forum Activity | Replied: Thu, Jan 29 2015 9:39 PM

Thank you, Alabama24.  Your signature line isn't showing.

Posts 7
Jackie Tallent | Forum Activity | Replied: Thu, Jan 29 2015 9:41 PM

oh, sorry, i see it.  will try.

Posts 7
Jackie Tallent | Forum Activity | Replied: Thu, Jan 29 2015 9:53 PM

4762.LogosLogs.jackietallent.20150130-111748.zip

Also, the Log Utility keeps crashing.

Thanks, Jackie

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mab | Forum Activity | Replied: Thu, Jan 29 2015 9:59 PM

Kernel panic is pretty scary. It could be something internal on your computer, but I've seen it happen from external devices. Macs are picky. If you have an external drive, mouse, or other device, you might want to disconnect them and see if it solves your problem.

The mind of man is the mill of God, not to grind chaff, but wheat. Thomas Manton | Study hard, for the well is deep, and our brains are shallow. Richard Baxter

Posts 7
Jackie Tallent | Forum Activity | Replied: Thu, Jan 29 2015 10:03 PM

My only external device is a USB modem.  I work in Asia and that is my internet access.

Interestingly, I have been on my laptop for about an hour this morning with no crash yet.

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