[resolved] Bug: Send to Kindle has disappeared for some books in 6.2!

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Mark Barnes | Forum Activity | Posted: Tue, Mar 3 2015 3:34 PM

The new information panel in the library doesn't have Send to Kindle for Vyrso books, even though you can send them to Kindle. Download to devices is also missing. Please bring it back!

The section is missing from the books information page, too.

Edit: See the more accurate bug report below.

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Graham Criddle | Forum Activity | Replied: Tue, Mar 3 2015 3:49 PM

Mark

Is this for all Vyrso books or just Zondervan ones - which never supported some of these features anyway?

Im not at my computer at the moment so can't check

Graham

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Mark Barnes | Forum Activity | Replied: Tue, Mar 3 2015 4:42 PM

Graham Criddle:
Is this for all Vyrso books or just Zondervan ones - which never supported some of these features anyway?

It appears to be for all Vyrso books, including those which I've previously sent to Kindle.

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JT (alabama24) | Forum Activity | Replied: Tue, Mar 3 2015 6:28 PM

Mark Barnes:

Graham Criddle:
Is this for all Vyrso books or just Zondervan ones - which never supported some of these features anyway?

It appears to be for all Vyrso books, including those which I've previously sent to Kindle.

I am not seeing this, including resources previously sent. "New" resources (recently published) are still unavailable.

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NB.Mick | Forum Activity | Replied: Tue, Mar 3 2015 6:30 PM

Mark Barnes:
It appears to be for all Vyrso books, including those which I've previously sent to Kindle.

Hm. It's there on my machine. I can see it for several of the books I randomly looked at in the library.

EDIT: as a reference point, I just sent over the most bestselling Vyrso book I own (thus hoping for you or others with issues to have it as well and be able to try), which happens to be a TGC-book by DA Carson and Tim Keller: Gospel-Centered Ministry. Worked like a charm:

 

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Graham Criddle | Forum Activity | Replied: Tue, Mar 3 2015 11:39 PM

Mark Barnes:

Graham Criddle:
Is this for all Vyrso books or just Zondervan ones - which never supported some of these features anyway?

It appears to be for all Vyrso books, including those which I've previously sent to Kindle.

As others are saying, this still is working for me.

Is it possible your kindle details have disappeared in the Faithlife servers? Would this cause this issue?

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Mark Barnes | Forum Activity | Replied: Wed, Mar 4 2015 3:28 AM

I've checked more thoroughly. The problem is not that you can't send to Kindle, the problem is that the entire "Devices" section is missing for some resources. Excluding Zondervan titles, Vyrso books not available to send to mobile devices include:

  • B&H
    • The Everychurch Guide to Growth: How Any Plateaued Church Can Grow
    • MissionShift
    • Transformational Church
  • Baker
    • How to Debt-Proof Your Marriage
  • Crossway
    • Church History: A Crash Course for the Curious
    • The Great Exchange: My Sin for His Righteousness
    • George Whitefield: God's Anointed Servant in the Great Revival of the Eighteenth Century
    • The Hole in Our Holiness: Filling the Gap between Gospel Passion and the Pursuit of Godliness
    • Name Above All Names
    • John Newton: From Disgrace to Amazing Grace
    • Sex, Dating, and Relationships: A Fresh Approach
    • Whiter Than Snow: Meditations on Sin and Mercy
  • David C Cook
    • Battle Ready: Prepare to Be Used by God
    • Found: God's Will
    • The God Who Sees You: Look to Him When You Feel Discouraged, Forgotten, or Invisible
    • Hell Is Real (But I Hate to Admit It)
    • Passport through Darkness: A True Story of Danger and Second Chances
    • The Same Love: A Devotion
    • Touching Wonder: Recapturing the Awe of Christmas
    • Unfaithful: Hope and Healing After Infidelity
  • Keygma Publishing
    • Worldview: Learning to Think and Live Biblically
  • Moody:
    • Coffee House Chronicles Set
  • Revell:
    • Living Successfully with Screwed-Up People
  • Thomas Nelson:
    • Bonhoeffer: Pastor, Martyr, Prophet, Spy
  • Tyndale
    • Beyond Ordinary: When a Good Marriage Just Isn't Good Enough
    • Let Every Heart Prepare Him Room: Daily Family Devotions for Advent

Those marked in red are ones that I have previously sent to Kindle!

It looks like the problem is related to a bug I reported in December, where some books were able to be sent to Kindle, but not downloaded to mobile devices, and where some books could be downloaded for you, Graham, but not for me. Now those same books can't be sent to Kindle at all because the entire section is missing.

It's definitely a bug, because most of these resources can be downloaded onto a mobile device (i.e. they're available in the Vyrso app), and the Kindle server doesn't reject them if you request them outside the app.

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NB.Mick | Forum Activity | Replied: Wed, Mar 4 2015 3:47 AM

Mark Barnes:
The problem is not that you can't send to Kindle, the problem is that the entire "Devices" section is missing for some resources.

for some but not all users:

Mark Barnes:
Church History: A Crash Course for the Curious

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Mark Barnes | Forum Activity | Replied: Wed, Mar 4 2015 3:55 AM

Interesting:

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Graham Criddle | Forum Activity | Replied: Wed, Mar 4 2015 4:05 AM

Mark Barnes:
Hell Is Real (But I Hate to Admit It)

Mark Barnes:
It looks like the problem is related to a bug I reported in December, where some books were able to be sent to Kindle, but not downloaded to mobile devices, and where some books could be downloaded for you, Graham, but not for me. Now those same books can't be sent to Kindle at all because the entire section is missing.

It does, indeed, look similar to that problem. But not clear why it is affecting you and not NB.Mick or me.

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Mark Barnes | Forum Activity | Replied: Wed, Mar 4 2015 4:11 AM

Graham Criddle:
It does, indeed, look similar to that problem. But not clear why it is affecting you and not NB.Mick or me.

It might be a metadata problem at my end. Unfortunately, forcing a metadata refresh has failed.

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James Chandler | Forum Activity | Replied: Wed, Mar 4 2015 9:04 AM

At the risk of stating the obvious, could it be you need to reset you kindle email address?

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JT (alabama24) | Forum Activity | Replied: Wed, Mar 4 2015 9:27 AM

James Chandler:

At the risk of stating the obvious, could it be you need to reset you kindle email address?

what do you mean? 

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Mark Barnes | Forum Activity | Replied: Wed, Mar 4 2015 10:10 AM

James Chandler:

At the risk of stating the obvious, could it be you need to reset you kindle email address?

I can send some books to Kindle, but not others, so that's not the problem. 

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Mark Barnes | Forum Activity | Replied: Mon, Mar 9 2015 8:46 AM

Mark Barnes:
It might be a metadata problem at my end. Unfortunately, forcing a metadata refresh has failed.

I'm inclined to think it is a metadata problem, as I don't have this issue on another installation. However, I still can't refresh the metadata, so I'm no better off.

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Dylan Rondeau | Forum Activity | Replied: Tue, Mar 10 2015 3:02 PM

I've created a case. I've talked it over with our server guys and they seem to indicate that the resource should be available, so we're not sure what's going on at this point. If it was an app issue, I'd expect consistency between different users, but we're unsure at this point. Tongue Tied

Dylan Rondeau, Software Tester

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Jeff Huff (Faithlife) | Forum Activity | Replied: Tue, Mar 10 2015 4:02 PM

Mark,

Do you still have a copy of Stable (6.1) handy to see if the behavior is the same for those resources?

Jeff

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Mark Barnes | Forum Activity | Replied: Tue, Mar 10 2015 4:34 PM

Jeff Huff:
Do you still have a copy of Stable (6.1) handy to see if the behavior is the same for those resources?

I have 6.1 on another machine, and all is well there. However, the problem first occurred on this machine in 6.1, though with slightly different results.

My money is still on bad metadata causing this problem, but problems with the metadata service are stopping me from testing that theory.

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Jeff Huff (Faithlife) | Forum Activity | Replied: Tue, Mar 10 2015 5:32 PM

Mark,

Thanks, I think I know what is happening now.  A user with only a Kindle device would have a similar problem where the Devices section is hidden.  I think yours is hidden when you have a problem contacting the service and so it looks like you have no other mobile devices and runs into this other problem.

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Angela Murashov | Forum Activity | Replied: Mon, Mar 16 2015 3:30 PM

Jeff Huff:

Mark,

Thanks, I think I know what is happening now.  A user with only a Kindle device would have a similar problem where the Devices section is hidden.  

This should be fixed in 6.2 Beta 3.

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